HP DeskJet 2700e series all-in-one printer

Category: Printers
Model number: DeskJet 2700e series
Region: Worldwide
Manual: c07043348 revision ENWW (PDF created 2021-03-03)
Verified: 13 November 2026

Filter codes, problems and how-tos

Error codes

Code	Meaning	Checks
E0	A cartridge has a problem.	Checks
E1	The paper width of the print job is bigger than the width of the loaded paper.	1 causes
E2	The paper length of a multipage print job does not match the length of the loaded paper, and the first page printed with errors.	Checks
E3	The carriage inside the printer has stalled.	1 causes
E4	There is a paper jam.	1 causes
E5	The scanner is not working. The printer still prints.	Checks
E6	The printer is in an error state.	1 causes
Close cartridge access door	The cartridge access door is open. Printing cannot begin until it is closed.	Checks
One Ink Level icon blinking, Ink Alert light on	One cartridge is missing, installed improperly or still has plastic tape on it.	2 causes
Both Ink Level icons blinking, Ink Alert light blinking	Both cartridges are missing, installed improperly, still have plastic tape on them, or are incompatible or damaged.	3 causes
One Ink Level icon, Error icon and Resume light blinking	A counterfeit or previously used cartridge is installed, or the cartridge is very low on ink.	2 causes
Both Ink Level icons, Error icon and Resume light blinking	Counterfeit or previously used cartridges are installed, or both cartridges are very low on ink.	2 causes
Error icon, Paper Error icon and Resume light blinking	There is no paper in the input tray.	Checks
Power button light blinking	The printer is processing a job.	Checks
Power button light blinking fast	The cartridge access door is open, or the printer is in an error state that you resolve from the device you print from.	2 causes
Power button light dimmed	The printer is in Sleep mode. It enters Sleep mode after five minutes of inactivity.	Checks
Wireless light steady blue	The printer is connected to a wireless network. The Signal Bars show the signal strength.	Checks
Wireless light and wireless icons off	The wireless capability of the printer is off.	Checks
Wireless light blinking blue, Signal Bars cycling	The printer is in Auto Wireless Connect (AWC) setup mode.	Checks
Wireless light and Signal Bars blinking together	The printer is in Wi-Fi Protected Setup (WPS) progress mode.	Checks
Wireless light blinks fast three times	The wireless capability of the printer is disabled.	Checks
Wireless light blinking, Wireless Attention icon on, Signal Bars cycling	There is no wireless signal.	Checks
Wireless Attention icon blinking with the Wireless light	The printer has a problem connecting to the wireless network.	Checks
Wi-Fi Direct icon blinking with the white Information light	The Wi-Fi Protected Setup (WPS) push button mode is in progress.	Checks
Information light blinking white, Wi-Fi Direct icon blinking fast	The printer waits for you to confirm a Wi-Fi Direct connection.	2 causes
Wi-Fi Direct icon blinks fast with the Error icon, then stays on	Wi-Fi Direct has reached the maximum of five connections.	Checks
Wi-Fi Direct icon blinks fast with the Error icon, then turns off	Wi-Fi Direct is disabled by your network administrator.	Checks
Wi-Fi Direct icon off	Wi-Fi Direct is turned off.	Checks

HP codes on other models

E0

The letter E and the number 0 blink on the display. One or both Ink Level icons blink and the Ink Alert light blinks. A cartridge has a problem.

Check for an error message in the HP Smart app or in the printer software.
Resolve the problem by following the on-screen instructions.

Source Source: Control panel error codes, p. 91

E2

The letter E and the number 2 blink on the display and the Resume light blinks. The paper length of a multipage print job does not match the length of the loaded paper, and the first page printed with errors.

To cancel the print job, press the Cancel button.
To continue printing the remaining pages, press the Resume button. The remaining pages have the same errors as the first page.
To change the default paper size the printer detects, follow the default paper size procedure. See Change the default paper size detected by the printer.

Source Source: Control panel error codes, p. 91

E5

The letter E and the number 5 blink on the display and all lights on the control panel blink. The scanner is not working. The printer still prints.

Turn the printer off, and then turn it on again.

HP support If the problem persists, contact HP. Contact: support.hp.com/.

Source Source: Control panel error codes, p. 92

Close cartridge access door

Close cartridge access door. The cartridge access door is open. Printing cannot begin until it is closed.

Close the cartridge access door.

Source Source: Printer hardware issues, p. 90

Error icon, Paper Error icon and Resume light blinking

The Error icon, the Paper Error icon and the Resume light blink. There is no paper in the input tray.

Load paper. See Load paper in the input tray.
Press the Resume button to continue printing.

Source Source: Control panel paper error status, p. 94

Power button light blinking

The light on the Power button blinks. The printer is processing a job.

To cancel the job, press the Cancel button.

Source Source: Power button light, p. 7

Power button light dimmed

The light on the Power button is dimmed. The printer is in Sleep mode. It enters Sleep mode after five minutes of inactivity.

Source Source: Power button light, p. 7

Wireless light steady blue

The light next to the Wireless button glows steady blue and the Signal Bars icon is visible on the display. The printer is connected to a wireless network. The Signal Bars show the signal strength.

If only one or two Signal Bars show, the signal is weak. Make sure the printer is within the range of the wireless network.

Source Source: Fix wireless connection, p. 88

Wireless light and wireless icons off

The Wireless light and the wireless status icons are off. The wireless capability of the printer is off.

Press the Wireless button to turn on the wireless capability.

Source Source: Control panel lights and display icons status, p. 7

Wireless light blinking blue, Signal Bars cycling

The light next to the Wireless button blinks blue and the Signal Bars on the display cycle. The printer is in Auto Wireless Connect (AWC) setup mode.

Continue the setup with the HP Smart app. See Set up the printer with the HP Smart app.

Source Source: Connect using the HP Smart app, p. 21

Wireless light and Signal Bars blinking together

The light next to the Wireless button and the Signal Bars on the display blink together in sync. The printer is in Wi-Fi Protected Setup (WPS) progress mode.

Press the WPS button on your router. See Connect to a wireless router with WPS push button.

Source Source: Control panel lights and display icons status, pp. 8, 22

Wireless light blinks fast three times

The light next to the Wireless button blinks fast three times and then returns to its prior state. The wireless capability of the printer is disabled.

Change the wireless settings.

Source Source: Control panel lights and display icons status, p. 8

Wireless light blinking, Wireless Attention icon on, Signal Bars cycling

During wireless setup the light next to the Wireless button blinks, the Wireless Attention icon is on and the Signal Bars cycle. There is no wireless signal.

Make sure the wireless router or access point is powered on.
Move the printer closer to the wireless router.

Source Source: Control panel lights and display icons status, p. 8

Wireless Attention icon blinking with the Wireless light

The Wireless Attention icon on the display blinks in sync with the light next to the Wireless button. The printer has a problem connecting to the wireless network.

Press the Wireless button and the Information button together to run the wireless test. See Print the Wireless Network Test Report.
Review the test report for information on how to solve the problem.

Source Source: Control panel lights and display icons status, p. 8

Wi-Fi Direct icon blinking with the white Information light

The Wi-Fi Direct icon blinks in sync with the blinking white Information light. The Wi-Fi Protected Setup (WPS) push button mode is in progress.

Press the Information button within two minutes to connect.

Source Source: Control panel display icons, p. 6

Wi-Fi Direct icon blinks fast with the Error icon, then stays on

The Wi-Fi Direct icon blinks fast in sync with the blinking Error icon for three seconds, and then stays on. Wi-Fi Direct has reached the maximum of five connections.

Make sure the number of Wi-Fi Direct connections has not reached the maximum of five devices.

Source Source: Fix Wi-Fi Direct connection, p. 89

Wi-Fi Direct icon blinks fast with the Error icon, then turns off

The Wi-Fi Direct icon blinks fast in sync with the blinking Error icon for three seconds, and then turns off. Wi-Fi Direct is disabled by your network administrator.

Source Source: Control panel display icons, p. 6

Wi-Fi Direct icon off

The Wi-Fi Direct icon is not visible on the display. Wi-Fi Direct is turned off.

Press and hold the Wireless button and the Resume button together for three seconds to turn it on. See Turn Wi-Fi Direct on or off from the control panel.

Source Source: Control panel display icons, p. 6

Problems

Paper is not picked up from the input trayPaper is not loaded, the paper-width guide is not snug, or the paper is curled.
Pages are skewingThe paper is not loaded against the right side of the input tray, or paper was loaded during printing.
Multiple pages are being picked upThe paper-width guide is loose, the input tray is overloaded, or the sheets stick together.
Cartridge problem message from the printer software or HP Smart2 causes in the manual. First: at least one cartridge has a problem.
Printer enters single cartridge mode with two cartridges installedPlastic tape covers the cartridge contacts, so the printer cannot detect the cartridge.
HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
Printer does not print from a Windows computerPrinter is off, out of paper, paused or offline, or the print queue is stuck.
Printer does not print from a MacAn error message, a USB connection problem, a paused printer or an offline printer prevents printing.
Print quality is poorThe cartridges, paper, print settings or cartridge alignment affect print quality.
Printer does not connect to the wireless network4 causes in the manual. First: the printer, the router or the printer radio is off, or the signal is weak.
Wi-Fi Direct connection does not workWi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached.
Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
The printer shuts down unexpectedlyThe power connection is loose or Auto-Off is enabled.
Printer failureThe printer reports a failure.

Paper is not picked up from the input tray

Paper is not loaded, the paper-width guide is not snug, or the paper is curled. Source: Solve paper-feed problems, p. 81

Make sure paper is loaded in the input tray. See Load paper in the input tray.
Adjust the paper-width guide to fit snugly against all paper without bending the paper.
Uncurl curled paper by bending it in the opposite direction of the curl.

Pages are skewing

The paper is not loaded against the right side of the input tray, or paper was loaded during printing. Source: Solve paper-feed problems, p. 81

Load the paper at the far-right side of the input tray with the paper-width guide against the left side of the paper.
Load paper into the printer only when it is not printing.

Printer enters single cartridge mode with two cartridges installed

Plastic tape covers the cartridge contacts, so the printer cannot detect the cartridge. Source: Use single cartridge mode, p. 67

Verify that the protective plastic tape is removed from each cartridge.
If there is no plastic tape on the cartridges, clean the cartridge contacts. See Clean the cartridge contacts.
To exit single cartridge mode, install both the black and tri-color cartridges in the printer.

The printer shuts down unexpectedly

The power connection is loose or Auto-Off is enabled. Source: The printer shuts down unexpectedly, p. 90

Check the power and power connections.
Make sure the power cord of the printer is connected firmly to a functioning power outlet.
If Auto-Off is enabled, the printer turns off automatically after two hours of inactivity.

Printer failure

The printer reports a failure. Source: Resolve printer failure, p. 90

Turn the printer off, then on.

HP support If that does not resolve the problem, contact HP. Contact: support.hp.com/.

How-to

How to clear a paper jam from the input trayWhen the E4 code shows or paper is stuck at the input tray. Start with this area before the other areas.
How to clear a paper jam from the output trayWhen paper is stuck in the output tray area.
How to clear a paper jam from the cartridge access areaWhen the carriage is blocked or paper is stuck in the cartridge access area.
How to clear a paper jam from underneath the printerWhen a jam is not reachable from the input tray, output tray or cartridge access area.
How to load paper in the input trayWhen the Paper Error icon shows or the input tray is empty.
How to load envelopes in the input trayWhen printing on envelopes.
How to replace the cartridgesWhen a cartridge is missing, damaged, counterfeit, or the print quality is no longer acceptable.
How to clean the cartridge contactsWhen a cartridge error continues after you remove the cartridge, check for plastic tape and reinsert it.
How to align the cartridgesWhen print quality is poor and the estimated ink levels are not low.
How to print a diagnostics pageWhen the cartridges are not low on ink and the print quality is poor.
How to clean the cartridges from the printer softwareWhen the diagnostics page shows color blocks with white lines, faded blocks or missing blocks.
How to set up the printer with the HP Smart appWhen setting up the printer on a wireless network for the first time or again.
How to put the printer in Auto Wireless Connect setup modeWhen the light next to the Wireless button is not blinking blue during setup.
How to connect to a wireless router with WPS push buttonWhen the router has a WPS push button.
How to connect to a wireless router with the WPS PIN methodWhen you are not certain your router has a WPS push button.
How to restore the network settings to defaultWhen the printer cannot connect to the wireless network after the other wireless checks.
How to turn Wi-Fi Direct on or off from the control panelWhen the Wi-Fi Direct icon is off or you want to turn Wi-Fi Direct off.
How to print from a mobile device with Wi-Fi DirectWhen printing from a phone or tablet without a router.
How to print from a Windows computer with Wi-Fi DirectWhen printing from a computer without a router.
How to print the Wireless Network Test ReportWhen the Wireless Attention icon blinks or the printer has trouble connecting to the wireless network.
How to print a printer report from the control panelWhen you need the printer status, network details, the Wi-Fi Direct name, or the WPS PIN.
How to open the embedded web serverWhen you need the printer's settings, firmware update or Web Services pages.
How to open the embedded web server through Wi-Fi DirectWhen the printer is not on a network but Wi-Fi Direct is available.
How to update the printer firmwareWhen you want to check for printer updates by hand.
How to change the default paper size detected by the printerWhen an E1 or E2 code appears because the detected paper size does not match the loaded paper.
How to turn Quiet Mode on or offWhen printing noise needs to be lower, or when you want normal print speed again.
How to change the time to Sleep modeWhen you want the printer to sleep after a different period of inactivity.
How to set up Web ServicesWhen you want to use Web Services. The printer must be connected to the Internet by a wireless connection.
How to remove Web ServicesWhen you no longer want Web Services on the printer.
How to connect the printer to a computer with a USB cableWhen you want a non-wireless connection.
How to check the estimated ink levelsWhen you want to know if a cartridge is low before print quality drops.

Settings

Setting	Options	Default	Notes	Source
Quiet Mode	On or Off	Off	Slows down printing to reduce noise. It applies only to Better print quality on plain paper.	Source: Quiet Mode, p. 38
Wi-Fi Direct connection security	Automatic or Manual	Manual	With Automatic, the Wi-Fi Direct password is 12345678 and cannot be changed. With Manual, you press the blinking Information button or follow the PIN code page.	Source: Wi-Fi Direct connection security setting, p. 25
Sleep mode and Energy Save Mode time	Selectable in the embedded web server under Power Management, or in HP Smart under Advanced Settings	5 minutes of inactivity	Reduces power use while the printer is idle.	Source: Sleep mode, p. 37
Auto-Off	Enabled or disabled automatically depending on printer capabilities and connection options	Turns the printer off after 2 hours of inactivity	Auto-Off is disabled when the wireless or Wi-Fi Direct capability is turned on. After an Auto-Off the Power button turns the printer on.	Source: Auto-Off, p. 39
Wi-Fi Direct connections	Up to five computers and mobile devices	Five devices at most	At the limit, the Wi-Fi Direct icon blinks fast with the Error icon.	Source: Guidelines for using Wi-Fi Direct, p. 24

Cartridges and ink

Colour	Part number	Yield	Applies to	Source
Black	–	–	All listed numbers	Source: Order ink supplies, p. 64
Tri-color	–	–	All listed numbers	Source: Order ink supplies, p. 64

Specifications

The DeskJet 2700e series user guide (c07043348) covers the control panel lights and icons, the E0 to E6 error codes, cartridge and paper status patterns, paper jam clearing and wireless setup for this printer. Source: Control panel features, p. 4

The display shows a one-digit copy counter. The letter E to the left of the counter marks an error state, and the number after it is the error code. Source: Control panel display icons, p. 5

The printer uses one tri-color cartridge and one black cartridge. It runs in single cartridge mode when only one cartridge is installed. Source: Use single cartridge mode, p. 67

HP+ printers must stay connected to the Internet and use Original HP cartridges to print. Source: Requirements for HP+ printers, p. 20

The product number and serial number are inside the cartridge access door. Source: Contact HP, p. 96

Recommended operating temperature	15°C to 30°C (59°F to 86°F)	Source: Specifications, p. 101
Allowable operating temperature	5°C to 40°C (41°F to 104°F)	Source: Specifications, p. 101
Storage temperature	–40°C to 60°C (–40°F to 140°F)	Source: Specifications, p. 101
Recommended operating humidity	20-80% RH (non-condensing)	Source: Specifications, p. 101
Input tray capacity	Plain paper (75 g/m2 [20lb]): up to 60 sheets. Envelopes: up to 5. Index cards: up to 20. Photo paper: up to 20 sheets	Source: Specifications, p. 101
Output tray capacity	Plain paper (80 g/m2 [20lb]): up to 25 sheets. Envelopes: up to 5. Index cards: up to 20. Photo paper: up to 20 sheets	Source: Specifications, p. 101
Paper weights	Plain paper 60 to 90 g/m² (16 to 32 lb); envelopes 75 to 90 g/m² (20 to 24 lb bond); cards up to 200 g/m²; photo paper up to 300 g/m² (145 lb)	Source: Specifications, p. 101
Print method	Drop-on-demand thermal inkjet	Source: Specifications, p. 102
Print language	PCL3 GUI	Source: Specifications, p. 102
Scan resolution	Up to 1200 dpi optical; 24-bit color, 8-bit grayscale (256 levels of gray)	Source: Specifications, p. 102
Maximum scan size from glass	21.6 x 29.7 cm (8.5 x 11.69 inches)	Source: Specifications, p. 102
USB port	Rear USB 2.0 High Speed port. HP recommends a USB cable of 3 m (10 feet) or shorter	Source: Specifications, p. 101
Wireless	802.11b/g/n network, 2.4 GHz or 5 GHz	Source: Connect your printer to a wireless network using Wi-Fi Protected Setup (WPS), p. 22
Cartridge storage temperature	15-35° C (59-95° F)	Source: Information on cartridges and the printhead, p. 62

Recalls

No exact-model match for DeskJet 2700e series in the U.S. Consumer Product Safety Commission recall database, checked 13 November 2026. Recalls can name model families, so also check current recalls for HP.

Service contact

HP support, support.hp.com/. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 95

Sources

User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: DeskJet 2700e series. Worldwide.
Source: User Guide, HP DeskJet 2700e All-in-One series, c07043348 revision ENWW (PDF created 2021-03-03)
Last verified: 13 November 2026

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