HP DeskJet 2700e series printer does not connect to the wireless network
Cause 1 of 4The printer, the router or the printer radio is off, or the signal is weak. Source: Fix wireless connection, p. 88
First checkVerify that the printer and the wireless router are turned on and have power.
Causes and checks
The printer, the router or the printer radio is off, or the signal is weak. Source: Fix wireless connection, p. 88
- Verify that the printer and the wireless router are turned on and have power.
- Make sure the wireless radio in the printer is on. The light next to the Wireless button is steady blue when the printer is connected. A blinking light means the printer is in setup mode or is trying to connect.
- Check the Signal Bars icon. If only one or two bars show, the signal is weak. For most networks the printer must be within 30 m (100 ft) of the wireless access point.
The printer is on a different network than the computer or mobile device, or the network test shows a failure. Source: Fix wireless connection, p. 89
- Print the Wireless Network Test Report and Network Configuration Page. See Print the Wireless Network Test Report.
- Check the top of the report to see if something failed.
- In the DIAGNOSTICS RESULTS section, perform the recommended steps for any failed test.
- In the CURRENT CONFIGURATION section, check the Network Name (SSID) and make sure the printer is on the same network as your computer or mobile devices.
The checks above do not resolve the connection. Source: Fix wireless connection, p. 89
- Restore the network settings and reconnect the printer. See Restore the network settings to default.
- From a Windows computer, try the HP Print and Scan Doctor utility.
- Use the HP online firewall troubleshooter to find out if a firewall or antivirus program prevents the computer from connecting to the printer.
- For more help, visit www.hp.com/go/wirelessprinting.
The computer or mobile device is on a VPN. Source: Tips for setting up and using a wireless printer, p. 28
- Disconnect from the VPN before you try to access the printer or any other device on your network.
All 4 causes checked. Contact HP support.
Service
If the checks above do not clear it, contact HP support, support.hp.com/. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 95
Other DeskJet 2700e series problems
- Paper is not picked up from the input trayPaper is not loaded, the paper-width guide is not snug, or the paper is curled.
- Pages are skewingThe paper is not loaded against the right side of the input tray, or paper was loaded during printing.
- Multiple pages are being picked upThe paper-width guide is loose, the input tray is overloaded, or the sheets stick together.
- Cartridge problem message from the printer software or HP Smart2 causes in the manual. First: at least one cartridge has a problem.
- Printer enters single cartridge mode with two cartridges installedPlastic tape covers the cartridge contacts, so the printer cannot detect the cartridge.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Printer does not print from a Windows computerPrinter is off, out of paper, paused or offline, or the print queue is stuck.
- Printer does not print from a MacAn error message, a USB connection problem, a paused printer or an offline printer prevents printing.
- Print quality is poorThe cartridges, paper, print settings or cartridge alignment affect print quality.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose or Auto-Off is enabled.
- Printer failureThe printer reports a failure.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.