HP DeskJet 2700e series wi-Fi Direct connection does not work
CauseWi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached. Source: Fix Wi-Fi Direct connection, p. 89
First checkMake sure the Wi-Fi Direct icon on the printer control panel is on. If it is off, press and hold the Wireless button and the Resume button together for three seconds.
Causes and checks
Wi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached. Source: Fix Wi-Fi Direct connection, p. 89
- Make sure the Wi-Fi Direct icon on the printer control panel is on. If it is off, press and hold the Wireless button and the Resume button together for three seconds. See Turn Wi-Fi Direct on or off from the control panel.
- On the computer or mobile device, turn on Wi-Fi, then search for and connect to the Wi-Fi Direct name of your printer.
- If the mobile device does not support Wi-Fi Direct, install a compatible printing app. A device without Wi-Fi cannot use Wi-Fi Direct.
- If Wi-Fi Direct connection security is set to Manual, enter the correct Wi-Fi Direct password or PIN code when prompted.
- If the Wi-Fi Direct icon blinks in sync with the white blinking Information light, press the Information button within one minute to connect before the timeout.
- Make sure the number of Wi-Fi Direct connections has not reached the maximum of five devices.
Service
If the checks above do not clear it, contact HP support, support.hp.com/. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 95
Other DeskJet 2700e series problems
- Paper is not picked up from the input trayPaper is not loaded, the paper-width guide is not snug, or the paper is curled.
- Pages are skewingThe paper is not loaded against the right side of the input tray, or paper was loaded during printing.
- Multiple pages are being picked upThe paper-width guide is loose, the input tray is overloaded, or the sheets stick together.
- Cartridge problem message from the printer software or HP Smart2 causes in the manual. First: at least one cartridge has a problem.
- Printer enters single cartridge mode with two cartridges installedPlastic tape covers the cartridge contacts, so the printer cannot detect the cartridge.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Printer does not print from a Windows computerPrinter is off, out of paper, paused or offline, or the print queue is stuck.
- Printer does not print from a MacAn error message, a USB connection problem, a paused printer or an offline printer prevents printing.
- Print quality is poorThe cartridges, paper, print settings or cartridge alignment affect print quality.
- Printer does not connect to the wireless network4 causes in the manual. First: the printer, the router or the printer radio is off, or the signal is weak.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose or Auto-Off is enabled.
- Printer failureThe printer reports a failure.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.