HP DeskJet 2700e series how to clear a paper jam from underneath the printer
When a jam is not reachable from the input tray, output tray or cartridge access area.
You need
- Flashlight
Steps
- Press the Cancel button to try to clear the jam automatically. If this does not work, continue with the next steps.
- Press the Power button to turn off the printer.
- Disconnect the power cord and any other cables from the rear of the printer.
- Lower the input tray back into the printer, close the output tray extender, and push the output tray into the printer.
- Turn the printer over and locate the cleanout door on the bottom of the printer.
- Pull both tabs on the cleanout door to open it.
- Remove the jammed paper.
- Use a flashlight to check for torn pieces of jammed paper inside the cleanout area and remove them.
- Close the cleanout door by gently pushing it towards the printer until both latches snap into place.
- Turn the printer over to its normal position.
- Reconnect the power cord and any other cables to the rear of the printer.
- Press the Power button to turn on the printer.
Source: To clear a paper jam from underneath the printer Source: To clear a paper jam from underneath the printer, pp. 79-80
Used for
- E4: There is a paper jam.
Other DeskJet 2700e series procedures
- How to clear a paper jam from the input trayWhen the E4 code shows or paper is stuck at the input tray. Start with this area before the other areas.
- How to clear a paper jam from the output trayWhen paper is stuck in the output tray area.
- How to clear a paper jam from the cartridge access areaWhen the carriage is blocked or paper is stuck in the cartridge access area.
- How to load paper in the input trayWhen the Paper Error icon shows or the input tray is empty.
- How to load envelopes in the input trayWhen printing on envelopes.
- How to replace the cartridgesWhen a cartridge is missing, damaged, counterfeit, or the print quality is no longer acceptable.
- How to clean the cartridge contactsWhen a cartridge error continues after you remove the cartridge, check for plastic tape and reinsert it.
- How to align the cartridgesWhen print quality is poor and the estimated ink levels are not low.
- How to print a diagnostics pageWhen the cartridges are not low on ink and the print quality is poor.
- How to clean the cartridges from the printer softwareWhen the diagnostics page shows color blocks with white lines, faded blocks or missing blocks.
- How to set up the printer with the HP Smart appWhen setting up the printer on a wireless network for the first time or again.
- How to put the printer in Auto Wireless Connect setup modeWhen the light next to the Wireless button is not blinking blue during setup.
- How to connect to a wireless router with WPS push buttonWhen the router has a WPS push button.
- How to connect to a wireless router with the WPS PIN methodWhen you are not certain your router has a WPS push button.
- How to restore the network settings to defaultWhen the printer cannot connect to the wireless network after the other wireless checks.
- How to turn Wi-Fi Direct on or off from the control panelWhen the Wi-Fi Direct icon is off or you want to turn Wi-Fi Direct off.
- How to print from a mobile device with Wi-Fi DirectWhen printing from a phone or tablet without a router.
- How to print from a Windows computer with Wi-Fi DirectWhen printing from a computer without a router.
- How to print the Wireless Network Test ReportWhen the Wireless Attention icon blinks or the printer has trouble connecting to the wireless network.
- How to print a printer report from the control panelWhen you need the printer status, network details, the Wi-Fi Direct name, or the WPS PIN.
- How to open the embedded web serverWhen you need the printer's settings, firmware update or Web Services pages.
- How to open the embedded web server through Wi-Fi DirectWhen the printer is not on a network but Wi-Fi Direct is available.
- How to update the printer firmwareWhen you want to check for printer updates by hand.
- How to change the default paper size detected by the printerWhen an E1 or E2 code appears because the detected paper size does not match the loaded paper.
- How to turn Quiet Mode on or offWhen printing noise needs to be lower, or when you want normal print speed again.
- How to change the time to Sleep modeWhen you want the printer to sleep after a different period of inactivity.
- How to set up Web ServicesWhen you want to use Web Services. The printer must be connected to the Internet by a wireless connection.
- How to remove Web ServicesWhen you no longer want Web Services on the printer.
- How to connect the printer to a computer with a USB cableWhen you want a non-wireless connection.
- How to check the estimated ink levelsWhen you want to know if a cartridge is low before print quality drops.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.