HP error codes and indicator lights

Each table applies only to the model named above it.

HP DeskJet 2700e series all-in-one printer

Code	Meaning on DeskJet 2700e series
E0	A cartridge has a problem.
E1	The paper width of the print job is bigger than the width of the loaded paper.
E2	The paper length of a multipage print job does not match the length of the loaded paper, and the first page printed with errors.
E3	The carriage inside the printer has stalled.
E4	There is a paper jam.
E5	The scanner is not working. The printer still prints.
E6	The printer is in an error state.
Close cartridge access door	The cartridge access door is open. Printing cannot begin until it is closed.
One Ink Level icon blinking, Ink Alert light on	One cartridge is missing, installed improperly or still has plastic tape on it.
Both Ink Level icons blinking, Ink Alert light blinking	Both cartridges are missing, installed improperly, still have plastic tape on them, or are incompatible or damaged.
One Ink Level icon, Error icon and Resume light blinking	A counterfeit or previously used cartridge is installed, or the cartridge is very low on ink.
Both Ink Level icons, Error icon and Resume light blinking	Counterfeit or previously used cartridges are installed, or both cartridges are very low on ink.
Error icon, Paper Error icon and Resume light blinking	There is no paper in the input tray.
Power button light blinking	The printer is processing a job.
Power button light blinking fast	The cartridge access door is open, or the printer is in an error state that you resolve from the device you print from.
Power button light dimmed	The printer is in Sleep mode. It enters Sleep mode after five minutes of inactivity.
Wireless light steady blue	The printer is connected to a wireless network. The Signal Bars show the signal strength.
Wireless light and wireless icons off	The wireless capability of the printer is off.
Wireless light blinking blue, Signal Bars cycling	The printer is in Auto Wireless Connect (AWC) setup mode.
Wireless light and Signal Bars blinking together	The printer is in Wi-Fi Protected Setup (WPS) progress mode.
Wireless light blinks fast three times	The wireless capability of the printer is disabled.
Wireless light blinking, Wireless Attention icon on, Signal Bars cycling	There is no wireless signal.
Wireless Attention icon blinking with the Wireless light	The printer has a problem connecting to the wireless network.
Wi-Fi Direct icon blinking with the white Information light	The Wi-Fi Protected Setup (WPS) push button mode is in progress.
Information light blinking white, Wi-Fi Direct icon blinking fast	The printer waits for you to confirm a Wi-Fi Direct connection.
Wi-Fi Direct icon blinks fast with the Error icon, then stays on	Wi-Fi Direct has reached the maximum of five connections.
Wi-Fi Direct icon blinks fast with the Error icon, then turns off	Wi-Fi Direct is disabled by your network administrator.
Wi-Fi Direct icon off	Wi-Fi Direct is turned off.

HP LaserJet M209dw laser printer

Code	Meaning on M209dw
Solid white bar	The printer is idle and is not connected to a wireless network.
Flashing white bar	The printer is processing and printing a job.
White light in the center of the bar	The printer is in sleep mode.
Solid amber bar	The cartridge access door or the rear access door might not be closed properly.
Amber bar with the Paper light blinking	The input tray is out of paper or loaded wrongly, or paper is jammed.
Amber bar with the Cartridge light blinking	The cartridge is very low or has an error such as incompatible, unauthorized or protected.
Fast-flashing amber bar	The printer has encountered a problem.
Solid blue bar	The printer is idle and connected to a wireless network, or a computer or mobile device is connected directly with Wi-Fi Direct.
Pulsing blue bar	The printer is trying to connect to a wireless network.
Blue bar pulses, then flashes amber	The printer cannot connect to a wireless network.
Solid green bar	The printer is initializing, waiting for confirmation, running automatic cleaning, downloading and installing a printer update, or cooling down.
Pulsing green bar	The printer is performing routine maintenance.
Pulsing purple bar	The printer is in wireless setup mode.
Purple bar blinks fast, then flashes amber	Time is running out for Wi-Fi Protected Setup (WPS) mode.
Cartridge light on	The cartridge is low on toner.
Cartridge light blinking	The cartridge is very low, or a cartridge problem has occurred.
Paper light blinking	The input tray is out of paper, or a paper error has occurred.
Information button lit or blinking	A printer error has occurred.
Information button blinking during wireless setup	The printer is waiting for you to complete authorization.
Resume light on	The printer needs attention.
Wireless light on, off or blinking	On: the printer has a stable wireless connection. Blinking: wireless setup mode or WPS is in progress, or the printer is not connected to a network.
Cartridge is unauthorized	Cartridge Policy is on and the installed cartridge is not a genuine HP cartridge.
Cartridge is protected	Cartridge Protection tied the installed cartridge to another printer or fleet, so this printer will not print with it.

HP LaserJet MFP M234dw printer

Code	Meaning on M234dw
Go/01	The printer is in manual-feed mode.
Go/02	The printer is processing a manual duplex job.
Go/03	The paper type or size in the input tray differs from the print job settings.
Go/06	The printer has received a Wi-Fi Direct connection request. This code appears on wireless models only.
P2	An ID Copy job has started and the first side is scanned.
Er/01	The input tray is empty.
Er/02	The cartridge access door is open.
Er/03	The printer could not pick up a sheet of paper.
Er/04	Paper is jammed in the input tray or at the base of the printer.
Er/05	Paper is jammed in the toner cartridge area.
Er/06	Paper is jammed in the output tray area.
Er/07	The toner cartridge is missing or not seated correctly.
Er/08	The toner level is too low for printing.
Er/11	There is a problem with the toner cartridge.
Er/14	The toner cartridge is protected and cannot be used in this printer.
Er/17	An unauthorized toner cartridge is installed.
Er/20	Cartridge sensor error.
Er/23	The printer is running low on memory during a print, copy or scan job.
Er/26	The printer has a general engine error.
Er/30	There is a problem with the scanner.
Er/41	Paper is jammed in the document feeder.
Er/42	Paper is jammed in the rear duplexer.
Er/50	There is a problem with the print engine.
Er/51, Er/52, Er/54, Er/55, Er/58, Er/59	These codes share one row with Er/50 in the display-code table: a print-engine problem.
Er/61	An error occurred during a wireless WPS connection. The Wireless icon blinks.
Er/66	The wireless hardware is not detected.
Er/77	Secure device failure.
Solid white bar	The printer is idle and has no wireless connection.
Flashing white bar	The printer is processing and printing a job.
White light in the center of the bar	The printer is in sleep mode.
Solid amber bar	A door might not be closed properly.
Amber bar with the Paper light blinking	The tray is empty or loaded wrongly, or paper is jammed.
Amber bar with the Cartridge light blinking	The cartridge is very low, or the printer reports an incompatible, unauthorized or protected cartridge.
Fast-flashing amber bar	The printer has hit a problem.
Solid blue bar	The printer is idle on a wireless network, or a device is connected to it with Wi-Fi Direct.
Pulsing blue bar	The printer is trying to connect to a wireless network.
Blue bar pulses, then flashes amber	The printer cannot connect to a wireless network.
Solid green bar	The printer is starting up, awaiting confirmation, cleaning itself, installing an update or cooling down.
Pulsing green bar	The printer is doing routine maintenance.
Pulsing purple bar	The printer is in wireless setup mode.
Purple bar blinks fast, then flashes amber	The Wi-Fi Protected Setup (WPS) time limit is about to run out.
Cartridge light on	The toner level is low.
Cartridge light blinking	The cartridge is very low, or it has a problem.
Paper light blinking	The input tray has no paper, or a paper error has occurred.
Information button lit or blinking	A printer error has occurred.
Information button blinking during wireless setup	Wireless setup is waiting for authorization.
Resume light on	The printer needs attention.
Open Lid light flashing	The first side of the ID card is copied and the second side is waiting.
Wireless icon	Lit: the printer has a stable wireless connection. An exclamation icon beside it, or a blinking icon with Er/61, signals a connection problem.
Cartridge is unauthorized	Cartridge Policy admits only genuine HP cartridges, and the installed one is not.
Cartridge is protected	Cartridge Protection bound the installed cartridge to a different printer or fleet.

HP OfficeJet Pro 9010e series all-in-one printer

Code	Meaning on OfficeJet Pro 9010e series
Wireless light solid blue	A wireless connection has been established and you can print.
Wireless light slow blinking with a clear pause	Wireless is on, but the printer is not configured for a network.
Wireless light slow blinking	Wireless is on, but the printer is not connected to a network.
Wireless light fast blinking	A wireless error occurred. A message on the printer display describes it.
Wireless light off	Wireless is turned off.
Printer failure	The printer reports a failure with an error code in the message.
Fax Hardware Test	The "Fax Hardware Test" part of the fax test failed.
Fax Connected to Active Telephone Wall Jack	The "Fax Connected to Active Telephone Wall Jack" part of the fax test failed.
Phone Cord Connected to Correct Port on Fax	The "Phone Cord Connected to Correct Port on Fax" part of the fax test failed.
Using Correct Type of Phone Cord with Fax	The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.
Dial Tone Detection	The "Dial Tone Detection" part of the fax test failed.
Fax Line Condition	The "Fax Line Condition" part of the fax test failed.
Phone Off Hook	Other equipment on the phone line is in use or off the hook.