HP DeskJet 2700e series printer does not print from a Windows computer
CausePrinter is off, out of paper, paused or offline, or the print queue is stuck. Source: To resolve print issues (Windows), p. 84
First checkMake sure the printer is turned on and there is paper in the input tray.
Causes and checks
Printer is off, out of paper, paused or offline, or the print queue is stuck. Source: To resolve print issues (Windows), p. 84
- Make sure the printer is turned on and there is paper in the input tray.
- Check for error messages from the printer software and resolve them by following the onscreen instructions.
- If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges are installed.
- If the computer is connected to the printer wirelessly, confirm that the connection is working.
- In the print queue, make sure there are no check marks next to Pause Printing or Use Printer Offline.
- Make sure the printer is set as the default printer. If it is not, right-click the correct printer and select Set as Default Printer.
- Restart the print spooler: in Services, open the properties of Print Spooler, make sure Startup type is Automatic and, if the service is not running, click Start.
- Restart the computer.
- Clear the print queue: open the print queue, click Cancel all documents or Purge Print Document on the Printer menu, and click Yes.
- If documents remain in the queue, restart the computer and try printing again.
Service
If the checks above do not clear it, contact HP support, support.hp.com/. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 95
Other DeskJet 2700e series problems
- Paper is not picked up from the input trayPaper is not loaded, the paper-width guide is not snug, or the paper is curled.
- Pages are skewingThe paper is not loaded against the right side of the input tray, or paper was loaded during printing.
- Multiple pages are being picked upThe paper-width guide is loose, the input tray is overloaded, or the sheets stick together.
- Cartridge problem message from the printer software or HP Smart2 causes in the manual. First: at least one cartridge has a problem.
- Printer enters single cartridge mode with two cartridges installedPlastic tape covers the cartridge contacts, so the printer cannot detect the cartridge.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Printer does not print from a MacAn error message, a USB connection problem, a paused printer or an offline printer prevents printing.
- Print quality is poorThe cartridges, paper, print settings or cartridge alignment affect print quality.
- Printer does not connect to the wireless network4 causes in the manual. First: the printer, the router or the printer radio is off, or the signal is weak.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose or Auto-Off is enabled.
- Printer failureThe printer reports a failure.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.