HP DeskJet 2700e series how to clean the cartridge contacts
When a cartridge error continues after you remove the cartridge, check for plastic tape and reinsert it.
You need
- Dry swab or lint-free cloth
Steps
CAUTION
The cleaning procedure should take only a few minutes. Make sure that the cartridges are reinstalled in the printer as soon as possible. It is not recommended to leave the cartridges outside the printer longer than 30 minutes. If cartridges are left unprotected outside the printer, their nozzles might dry out and clog up.
Marked CAUTION by the manufacturer Source: To clean cartridge contacts, p. 82
- Check that power is on.
- Open the cartridge access door and wait for the print carriage to move to the center of the printer.
- Remove the cartridge indicated in the error message.
- Hold the cartridge by its sides with the bottom pointing up and locate the electrical contacts, which are the small gold-colored dots.
CAUTION
Be careful to wipe only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge.
Marked CAUTION by the manufacturer Source: To clean cartridge contacts, p. 83
- Wipe only the contacts with a dry swab or lint-free cloth.
- Locate the printer contacts for the cartridge inside the printer. They are the set of gold-colored bumps positioned to meet the contacts on the cartridge.
- Wipe the printer contacts with a dry swab or lint-free cloth.
- Reinstall the cartridge.
- Close the cartridge access door.
- Check if the error message has gone away. If it persists, turn the printer off, and then on.
Source: To clean cartridge contacts Source: To clean cartridge contacts, p. 82
Used for
- Cartridge problem message from the printer software or HP Smart
- Printer enters single cartridge mode with two cartridges installed
Other DeskJet 2700e series procedures
- How to clear a paper jam from the input trayWhen the E4 code shows or paper is stuck at the input tray. Start with this area before the other areas.
- How to clear a paper jam from the output trayWhen paper is stuck in the output tray area.
- How to clear a paper jam from the cartridge access areaWhen the carriage is blocked or paper is stuck in the cartridge access area.
- How to clear a paper jam from underneath the printerWhen a jam is not reachable from the input tray, output tray or cartridge access area.
- How to load paper in the input trayWhen the Paper Error icon shows or the input tray is empty.
- How to load envelopes in the input trayWhen printing on envelopes.
- How to replace the cartridgesWhen a cartridge is missing, damaged, counterfeit, or the print quality is no longer acceptable.
- How to align the cartridgesWhen print quality is poor and the estimated ink levels are not low.
- How to print a diagnostics pageWhen the cartridges are not low on ink and the print quality is poor.
- How to clean the cartridges from the printer softwareWhen the diagnostics page shows color blocks with white lines, faded blocks or missing blocks.
- How to set up the printer with the HP Smart appWhen setting up the printer on a wireless network for the first time or again.
- How to put the printer in Auto Wireless Connect setup modeWhen the light next to the Wireless button is not blinking blue during setup.
- How to connect to a wireless router with WPS push buttonWhen the router has a WPS push button.
- How to connect to a wireless router with the WPS PIN methodWhen you are not certain your router has a WPS push button.
- How to restore the network settings to defaultWhen the printer cannot connect to the wireless network after the other wireless checks.
- How to turn Wi-Fi Direct on or off from the control panelWhen the Wi-Fi Direct icon is off or you want to turn Wi-Fi Direct off.
- How to print from a mobile device with Wi-Fi DirectWhen printing from a phone or tablet without a router.
- How to print from a Windows computer with Wi-Fi DirectWhen printing from a computer without a router.
- How to print the Wireless Network Test ReportWhen the Wireless Attention icon blinks or the printer has trouble connecting to the wireless network.
- How to print a printer report from the control panelWhen you need the printer status, network details, the Wi-Fi Direct name, or the WPS PIN.
- How to open the embedded web serverWhen you need the printer's settings, firmware update or Web Services pages.
- How to open the embedded web server through Wi-Fi DirectWhen the printer is not on a network but Wi-Fi Direct is available.
- How to update the printer firmwareWhen you want to check for printer updates by hand.
- How to change the default paper size detected by the printerWhen an E1 or E2 code appears because the detected paper size does not match the loaded paper.
- How to turn Quiet Mode on or offWhen printing noise needs to be lower, or when you want normal print speed again.
- How to change the time to Sleep modeWhen you want the printer to sleep after a different period of inactivity.
- How to set up Web ServicesWhen you want to use Web Services. The printer must be connected to the Internet by a wireless connection.
- How to remove Web ServicesWhen you no longer want Web Services on the printer.
- How to connect the printer to a computer with a USB cableWhen you want a non-wireless connection.
- How to check the estimated ink levelsWhen you want to know if a cartridge is low before print quality drops.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.