HP DeskJet 2700e series print quality is poor
CauseThe cartridges, paper, print settings or cartridge alignment affect print quality. Source: Fix print quality issues, pp. 86-88
First checkUse original HP cartridges.
Causes and checks
The cartridges, paper, print settings or cartridge alignment affect print quality. Source: Fix print quality issues, pp. 86-88
- Use original HP cartridges.
- Use high quality HP paper or paper that adheres to the ColorLok standard, and make sure the paper is flat.
- Check that the printer software has the appropriate paper type in the Media drop-down list and print quality in the Quality Settings drop-down list.
- Check the estimated ink levels and consider replacing low cartridges.
- Align the cartridges. See Align the cartridges.
- If the cartridges are not low on ink, print a diagnostics page. See Print a diagnostics page.
- If any color block on the diagnostics page shows white lines, is faded or is missing, clean the cartridges. See Clean the cartridges from the printer software.
Service
If the checks above do not clear it, contact HP support, support.hp.com/. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 95
Other DeskJet 2700e series problems
- Paper is not picked up from the input trayPaper is not loaded, the paper-width guide is not snug, or the paper is curled.
- Pages are skewingThe paper is not loaded against the right side of the input tray, or paper was loaded during printing.
- Multiple pages are being picked upThe paper-width guide is loose, the input tray is overloaded, or the sheets stick together.
- Cartridge problem message from the printer software or HP Smart2 causes in the manual. First: at least one cartridge has a problem.
- Printer enters single cartridge mode with two cartridges installedPlastic tape covers the cartridge contacts, so the printer cannot detect the cartridge.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Printer does not print from a Windows computerPrinter is off, out of paper, paused or offline, or the print queue is stuck.
- Printer does not print from a MacAn error message, a USB connection problem, a paused printer or an offline printer prevents printing.
- Printer does not connect to the wireless network4 causes in the manual. First: the printer, the router or the printer radio is off, or the signal is weak.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose or Auto-Off is enabled.
- Printer failureThe printer reports a failure.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.