HP DeskJet 2700e series cartridge problem message from the printer software or HP Smart
Cause 1 of 2At least one cartridge has a problem. Source: Identify whether a cartridge has a problem, p. 81
First checkRemove the black cartridge and close the cartridge access door. If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.
Causes and checks
At least one cartridge has a problem. Source: Identify whether a cartridge has a problem, p. 81
- Remove the black cartridge and close the cartridge access door. If the Ink Level icon for the tri-color cartridge blinks, the tri-color cartridge has a problem.
- Install the black cartridge back in the printer, remove the tri-color cartridge and close the cartridge access door. If the Ink Level icon for the black cartridge blinks, the black cartridge has a problem.
A cartridge error occurs after installation, or a message indicates a cartridge problem. Source: Fix cartridge problems, p. 82
- Remove the cartridges, verify the protective plastic tape is removed from each cartridge, and reinsert the cartridges.
- If the problem remains, clean the cartridge contacts. See Clean the cartridge contacts.
- If the problem is still not resolved, replace the cartridges. See Replace the cartridges.
- If one cartridge keeps causing problems, remove it and use single cartridge mode to run the printer with only one cartridge.
All 2 causes checked. Contact HP support.
Service
If the checks above do not clear it, contact HP support, support.hp.com/. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 95
Other DeskJet 2700e series problems
- Paper is not picked up from the input trayPaper is not loaded, the paper-width guide is not snug, or the paper is curled.
- Pages are skewingThe paper is not loaded against the right side of the input tray, or paper was loaded during printing.
- Multiple pages are being picked upThe paper-width guide is loose, the input tray is overloaded, or the sheets stick together.
- Printer enters single cartridge mode with two cartridges installedPlastic tape covers the cartridge contacts, so the printer cannot detect the cartridge.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Printer does not print from a Windows computerPrinter is off, out of paper, paused or offline, or the print queue is stuck.
- Printer does not print from a MacAn error message, a USB connection problem, a paused printer or an offline printer prevents printing.
- Print quality is poorThe cartridges, paper, print settings or cartridge alignment affect print quality.
- Printer does not connect to the wireless network4 causes in the manual. First: the printer, the router or the printer radio is off, or the signal is weak.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, the device is not connected to the printer Wi-Fi Direct name, or the limit of devices is reached.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose or Auto-Off is enabled.
- Printer failureThe printer reports a failure.
Sources
- User Guide, HP DeskJet 2700e All-in-One series. HP Development Company, L.P. Document c07043348, revision ENWW (PDF created 2021-03-03), 124 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.