HP OfficeJet Pro 9010e series “Printer failure”
The printer reports a failure with an error code in the message.
CauseThe printer reports a failure. Source: Resolve printer failure, p. 174
First checkPress the Power button to turn off the printer.
Causes and checks
The printer reports a failure. Source: Resolve printer failure, p. 174
- Press the Power button to turn off the printer.
- Unplug the power cord, and then plug in the power cord again.
- Press the Power button to turn on the printer.
HP support If the problem persists, write down the error code provided in the message, and then contact HP support. Contact: hp.com/support.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series codes
- Wireless light solid blue: A wireless connection has been established and you can print.
- Wireless light slow blinking with a clear pause: Wireless is on, but the printer is not configured for a network.
- Wireless light slow blinking: Wireless is on, but the printer is not connected to a network.
- Wireless light fast blinking: A wireless error occurred. A message on the printer display describes it.
- Wireless light off: Wireless is turned off.
- Fax Hardware Test: The "Fax Hardware Test" part of the fax test failed.
- Fax Connected to Active Telephone Wall Jack: The "Fax Connected to Active Telephone Wall Jack" part of the fax test failed.
- Phone Cord Connected to Correct Port on Fax: The "Phone Cord Connected to Correct Port on Fax" part of the fax test failed.
- Using Correct Type of Phone Cord with Fax: The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.
- Dial Tone Detection: The "Dial Tone Detection" part of the fax test failed.
- Fax Line Condition: The "Fax Line Condition" part of the fax test failed.
- Phone Off Hook: Other equipment on the phone line is in use or off the hook.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.