HP LaserJet M209dw laser printer
- Category
- Printers
- Model number
- M209dw, M209dwe
- Region
- Worldwide
- Verified
- Solid white bar
- Flashing white bar
- White light in the center of the bar
- Solid amber bar
- Amber bar with the Paper light blinking
- Amber bar with the Cartridge light blinking
- Fast-flashing amber bar
- Solid blue bar
- Pulsing blue bar
- Blue bar pulses, then flashes amber
- Solid green bar
- Pulsing green bar
- Pulsing purple bar
- Purple bar blinks fast, then flashes amber
- Cartridge light on
- Cartridge light blinking
- Paper light blinking
- Information button lit or blinking
- Information button blinking during wireless setup
- Resume light on
- Wireless light on, off or blinking
- Cartridge is unauthorized
- Cartridge is protected
- Printer does not pick up paper from the input tray
- Printer picks up several sheets at once
- Paper jams keep happening
- Paper jam
- Printed page is light or faded
- Gray background or print darker than expected
- Blank page, nothing printed
- Entire page prints black
- Repeating bands or lines down the page in filled areas
- Vertical streaks on the page
- Faint shadow of the image repeated down the page
- Toner rubs off along the page edges
- Image is off-center or skewed on the page
- Printed pages are curled
- Pages do not stack neatly in the output tray
- Background shading, vertical dark bands or repeating horizontal bands
- Toner specks, spatter, smears, streaks or repeating marks
- Printer will not connect to Wi-Fi
- Printer does not print after wireless setup
- Wireless printing stopped after moving the router or printer
- Cannot connect more devices with Wi-Fi Direct
- Wireless printer loses connection while on a VPN
- Wi-Fi network does not appear in the printer's list
- Wireless network is not working
- Ethernet connection does not work
- How to clear a jam from the input tray
- How to clear a jam in the printer base
- How to clear a jam in the print cartridge area
- How to clear a jam in the rear duplexer
- How to load paper in the input tray
- How to clean the pickup roller
- How to replace the toner cartridge
- How to redistribute toner in the cartridge
- How to inspect the toner cartridge
- How to clean the cartridge with Cartridge Cleaning Mode
- How to print a cleaning page
- How to open the Embedded Web Server (EWS)
- How to connect the printer to Wi-Fi with HP Smart
- How to connect the printer to Wi-Fi with WPS
- How to connect the printer to an Ethernet network
- How to restore network settings to default
- How to print a configuration report
- How to print a Wireless Network Test Report
- How to restore the original factory defaults
- How to turn Cartridge Policy on or off
- How to change what the printer does when the cartridge is Very Low
- How to adjust print density
Nothing on this page matches. Search all models
Error codes
| Code | Meaning | Checks |
|---|---|---|
| Solid white bar | The printer is idle and is not connected to a wireless network. | Checks |
| Flashing white bar | The printer is processing and printing a job. | Checks |
| White light in the center of the bar | The printer is in sleep mode. | Checks |
| Solid amber bar | The cartridge access door or the rear access door might not be closed properly. | Checks |
| Amber bar with the Paper light blinking | The input tray is out of paper or loaded wrongly, or paper is jammed. | 2 causes |
| Amber bar with the Cartridge light blinking | The cartridge is very low or has an error such as incompatible, unauthorized or protected. | Checks |
| Fast-flashing amber bar | The printer has encountered a problem. | Checks |
| Solid blue bar | The printer is idle and connected to a wireless network, or a computer or mobile device is connected directly with Wi-Fi Direct. | Checks |
| Pulsing blue bar | The printer is trying to connect to a wireless network. | Checks |
| Blue bar pulses, then flashes amber | The printer cannot connect to a wireless network. | 1 causes |
| Solid green bar | The printer is initializing, waiting for confirmation, running automatic cleaning, downloading and installing a printer update, or cooling down. | Checks |
| Pulsing green bar | The printer is performing routine maintenance. | Checks |
| Pulsing purple bar | The printer is in wireless setup mode. | Checks |
| Purple bar blinks fast, then flashes amber | Time is running out for Wi-Fi Protected Setup (WPS) mode. | Checks |
| Cartridge light on | The cartridge is low on toner. | Checks |
| Cartridge light blinking | The cartridge is very low, or a cartridge problem has occurred. | 2 causes |
| Paper light blinking | The input tray is out of paper, or a paper error has occurred. | 2 causes |
| Information button lit or blinking | A printer error has occurred. | Checks |
| Information button blinking during wireless setup | The printer is waiting for you to complete authorization. | Checks |
| Resume light on | The printer needs attention. | Checks |
| Wireless light on, off or blinking | On: the printer has a stable wireless connection. Blinking: wireless setup mode or WPS is in progress, or the printer is not connected to a network. | 2 causes |
| Cartridge is unauthorized | Cartridge Policy is on and the installed cartridge is not a genuine HP cartridge. | 1 causes |
| Cartridge is protected | Cartridge Protection tied the installed cartridge to another printer or fleet, so this printer will not print with it. | Checks |
Solid white bar
Status light bar solid white. The printer is idle and is not connected to a wireless network.
- Connect the printer to your Wi-Fi network using HP Smart.
- If the Cartridge light is on, the toner level is low; see Cartridge low.
Source Source: Interpret control-panel light patterns: Table 7-2 White, p. 42
Flashing white bar
Status light bar flashes white. The printer is processing and printing a job.
White light in the center of the bar
White light in the center of the Status light bar. The printer is in sleep mode.
Solid amber bar
Status light bar solid amber. The cartridge access door or the rear access door might not be closed properly.
- Close the cartridge access door firmly.
- Close the rear access door firmly.
Source Source: Interpret control-panel light patterns: Table 7-3 Amber, p. 42
Amber bar with the Cartridge light blinking
Status light bar amber and the Cartridge light blinking. The cartridge is very low or has an error such as incompatible, unauthorized or protected.
- Replace the toner cartridge. See Replace the toner cartridge.
- If the printer is set to continue printing when the cartridge is very low, no alert appears for that state.
Source Source: Interpret control-panel light patterns: Table 7-3 Amber, p. 43
Fast-flashing amber bar
Status light bar flashes amber quickly. The printer has encountered a problem.
- Turn off the printer.
- Wait 30 seconds, then turn the printer on again.
Source Source: Interpret control-panel light patterns: Table 7-3 Amber, p. 43
Solid blue bar
Status light bar solid blue. The printer is idle and connected to a wireless network, or a computer or mobile device is connected directly with Wi-Fi Direct.
Pulsing blue bar
Status light bar pulses blue. The printer is trying to connect to a wireless network.
- Wait for the Wireless light to stay on, which shows the connection succeeded.
Source Source: Interpret control-panel light patterns: Table 7-4 Blue, p. 43
Solid green bar
Status light bar solid green. The printer is initializing, waiting for confirmation, running automatic cleaning, downloading and installing a printer update, or cooling down.
- Keep the printer turned on and plugged in until an update finishes.
- Wait during cool-down; print jobs can pause and resume when the engine is ready, which can take several minutes.
Source Source: Interpret control-panel light patterns: Table 7-5 Green, p. 44
Pulsing green bar
Status light bar pulses green. The printer is performing routine maintenance.
Pulsing purple bar
Status light bar pulses purple. The printer is in wireless setup mode.
- Press the Information button if it blinks, to connect.
Source Source: Interpret control-panel light patterns: Table 7-6 Purple, p. 44
Purple bar blinks fast, then flashes amber
Status light bar blinks purple fast, then flashes amber. Time is running out for Wi-Fi Protected Setup (WPS) mode.
- Press the Cancel button to clear the error.
- Start WPS again and press the router's WPS button within 2 minutes. See Connect the printer to Wi-Fi with WPS.
Cartridge light on
Cartridge light on. The cartridge is low on toner.
- Continue printing with the current cartridge; it does not need to be replaced yet.
- Rock the cartridge to redistribute toner if print quality drops. See Redistribute toner in the cartridge.
- Have a replacement cartridge ready to install.
Source Source: Control panel features; Cartridge low, pp. 4, 47
Information button lit or blinking
Information button lit or blinking. A printer error has occurred.
- Press the Information button to print the information page.
- Follow the instructions on the printed page to resolve the error.
Information button blinking during wireless setup
Information button blinking while wireless is being set up. The printer is waiting for you to complete authorization.
- Press the Information button to complete authorization.
Resume light on
Resume light on. The printer needs attention.
- Press the Resume button to acknowledge and resume printing.
Cartridge is protected
Control-panel message that the toner cartridge is protected. Cartridge Protection tied the installed cartridge to another printer or fleet, so this printer will not print with it.
- Turn off Cartridge Protection before installing a new cartridge that should stay unprotected.
Source Source: Configure the HP toner-cartridge-protection supply settings, p. 34
Problems
- Printer does not pick up paper from the input trayThe tray, paper settings or pickup roller need attention.
- Printer picks up several sheets at onceThe paper stack, paper quality or tray fill is wrong.
- Paper jams keep happeningPaper type setting, internal toner residue or another cause.
- Paper jam5 causes in the manual. First: jam in the input tray.
- Printed page is light or fadedPrinted page is light or faded
- Gray background or print darker than expectedGray background or print darker than expected
- Blank page, nothing printedBlank page, nothing printed
- Entire page prints blackEntire page prints black
- Repeating bands or lines down the page in filled areasRepeating bands or lines down the page in filled areas
- Vertical streaks on the pageLight vertical streaks that appear only in filled areas.
- Faint shadow of the image repeated down the pageFaint shadow of the image repeated down the page
- Toner rubs off along the page edgesToner rubs off along the page edges
- Image is off-center or skewed on the pageImage is off-center or skewed on the page
- Printed pages are curled2 causes in the manual. First: positive curl: the paper curls toward the printed side, in dry rooms or with high-coverage pages.
- Pages do not stack neatly in the output trayPages do not stack neatly in the output tray
- Background shading, vertical dark bands or repeating horizontal bandsBackground shading, vertical dark bands or repeating horizontal bands
- Toner specks, spatter, smears, streaks or repeating marksToner specks, spatter, smears, streaks or repeating marks
- Printer will not connect to Wi-FiPower, radio, SSID or security information is wrong.
- Printer does not print after wireless setup2 causes in the manual. First: the printer, network, firewall or computer is not ready.
- Wireless printing stopped after moving the router or printerThe printer and the computer are on different networks.
- Cannot connect more devices with Wi-Fi DirectRange, concurrent-user limit, firewall or network problem.
- Wireless printer loses connection while on a VPNTypically, a VPN connection and other networks cannot be used at the same time.
- Wi-Fi network does not appear in the printer's listThe router is off, out of range, hidden or the list is stale.
- Wireless network is not workingThe network has lost communication or the devices are on different networks.
- Ethernet connection does not workThe network, the Ethernet cable or antivirus software prevents the connection.
Faint shadow of the image repeated down the page
Faint shadow of the image repeated down the page Source: Resolving print quality problems: Table 7-14 Hot fuser offset, p. 69
- Reprint the document.
- Check the paper type in the tray and match the printer setting to it, selecting a lighter paper type if needed.
Toner rubs off along the page edges
Toner rubs off along the page edges Source: Resolving print quality problems: Table 7-14 Poor fusing, p. 69
- Reprint the document.
- Check the paper type in the tray and match the printer setting to it, selecting a heavier paper type if needed.
Background shading, vertical dark bands or repeating horizontal bands
Background shading, vertical dark bands or repeating horizontal bands Source: Improve print quality: Clean the cartridge, p. 62
- Clean the cartridge from the EWS Service page. See Clean the cartridge with Cartridge Cleaning Mode.
Toner specks, spatter, smears, streaks or repeating marks
Toner specks, spatter, smears, streaks or repeating marks Source: Improve print quality: Print a cleaning page, p. 62
- Print a cleaning page from the EWS Service page. See Print a cleaning page.
Wireless printer loses connection while on a VPN
Typically, a VPN connection and other networks cannot be used at the same time. Source: Solve wireless network problems: The wireless printer loses communication when connected to a VPN, p. 73
- Disconnect the VPN before printing to the wireless printer.
How-to
- How to clear a jam from the input trayWhen the Paper light blinks and paper is stuck at the input tray.
- How to clear a jam in the printer baseWhen paper is stuck at the bottom of the printer.
- How to clear a jam in the print cartridge areaWhen paper is stuck behind the cartridge.
- How to clear a jam in the rear duplexerWhen paper is stuck at the back of the printer.
- How to load paper in the input trayWhen the Paper light blinks because the tray is empty.
- How to clean the pickup rollerWhen the printer does not pick up paper and the earlier checks did not help.
- How to replace the toner cartridgeWhen the print cartridge nears the end of its life and redistributing toner no longer gives acceptable print quality.
- How to redistribute toner in the cartridgeWhen the Cartridge light shows low toner and print quality is still acceptable.
- How to inspect the toner cartridgeWhen print quality is poor or the page prints black.
- How to clean the cartridge with Cartridge Cleaning ModeWhen pages show background shading, vertical dark bands or repeating horizontal banding.
- How to print a cleaning pageWhen pages show toner specks, spatter, smears, streaks, lines or repeating marks.
- How to open the Embedded Web Server (EWS)Before any step that uses the EWS.
- How to connect the printer to Wi-Fi with HP SmartFor first setup, after turning wireless off, or after restoring network settings.
- How to connect the printer to Wi-Fi with WPSWhen the router has a WPS button.
- How to connect the printer to an Ethernet networkWhen you want a wired connection on a model with an Ethernet port.
- How to restore network settings to defaultWhen the printer must return to wireless setup mode.
- How to print a configuration reportTo see the printer usage log, event logs, network status and settings.
- How to print a Wireless Network Test ReportWhen the printer will not connect to Wi-Fi.
- How to restore the original factory defaultsAfter disabling functions or changing settings you want to undo.
- How to turn Cartridge Policy on or offTo allow only genuine HP cartridges, or to remove that restriction.
- How to change what the printer does when the cartridge is Very LowTo make the printer stop, or keep printing, at the Very Low state.
- How to adjust print densityWhen prints are consistently too light or too dark.
Settings
| Setting | Options | Default | Notes | Source |
|---|---|---|---|---|
| Cartridge Policy | off or Authorized HP | off | Authorized HP allows only genuine HP toner cartridges; the control panel reports other cartridges as unauthorized. | Source: Configure the HP toner-cartridge-protection supply settings, p. 34 |
| Cartridge Protection | on or off | off | Ties each installed cartridge to this printer or fleet, so other printers will not print with it. | Source: Configure the HP toner-cartridge-protection supply settings, p. 34 |
Cartridges and ink
| Colour | Part number | Yield | Applies to | Source |
|---|---|---|---|---|
| Black | W1340A | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1340X | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1350A | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1350X | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1360A | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1360X | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1370A | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
| Black | W1370X | – | All listed numbers | Source: Order supplies, accessories, and parts: Supplies and accessories, p. 33 |
Specifications
Monochrome laser printer covered by HP's user guide for the LaserJet M207-M212 series. The guide's model table lists M207dw, M208dw, M209dw, M209dwe and M211dw under regulatory model number SHNGC-1900-01, and M209d and M211d under SHNGC-1900-00. Source: HP limited warranty statement; Regulatory model identification numbers, pp. 81, 117
The guide gives one control-panel light table for a USB model and another for a wireless model. The light entries here come from the wireless-model table: a Status light bar that changes colour, plus Paper, Cartridge and Wireless lights and an Information button. Source: Interpret control-panel light patterns: Wireless model, p. 42
| Dimensions, closed (W x D x H) | 355.10 x 250 x 205.45 mm (13.98 x 9.84 x 8.08 in) | Source: Printer specifications: Printer dimensions, p. 77 |
|---|---|---|
| Dimensions, fully open (W x D x H) | 355.10 x 396 x 357 mm (13.98 x 15.59 x 14.05 in) | Source: Printer specifications: Printer dimensions, p. 77 |
| Weight with cartridges | 5.6 kg (12.34 lb) | Source: Printer specifications: Printer dimensions, p. 77 |
| Recommended temperature | 17.5 to 25 °C (63.5 to 77 °F); allowed range 15 to 32 °C (59 to 90.5 °F) | Source: Printer specifications: Operating-environment range, p. 77 |
| Recommended operating humidity | 30% to 70% relative humidity, non-condensing; allowed range 10% to 80% | Source: Printer specifications: Operating-environment range, p. 77 |
| Wireless bands | 2.4 GHz and 5 GHz | Source: Solve wireless network problems: The network does not appear in the wireless networks list, p. 73 |
| Wi-Fi Direct limit | Up to 5 concurrent Wi-Fi Direct users | Source: Solve wireless network problems: Cannot connect more devices to the wireless printer (Wi-Fi Direct), p. 72 |
| Wi-Fi Direct EWS address | 192.168.223.1 | Source: Configure the printer using the Embedded Web Server (EWS), p. 28 |
| EWS default sign-in | User name admin; the password is on the label inside the cartridge access door | Source: Configure the printer using the Embedded Web Server (EWS), p. 27 |
| Warranty | One-year limited warranty | Source: HP limited warranty statement, p. 81 |
| Printer updates | The printer checks for updates automatically by default when it is on a Wi-Fi or Ethernet network with Internet access | Source: Update the printer, p. 26 |
Recalls
No exact-model match for M209dw in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for HP.
Service contact
HP Customer Support, hp.com/support. Telephone numbers by country are on the flyer in the box or at www.hp.com/support. Source: Customer support, p. 104
Sources
- User Guide, HP LaserJet M207-M212 series. HP Development Company, L.P. Document c06977277, revision EN-WW (PDF created 2020-12-03), 133 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
All HP handbooks. Report an error to hello@modelhandbook.com.