HP OfficeJet Pro 9010e series “Fax Hardware Test”
The "Fax Hardware Test" part of the fax test failed.
CauseThe fax hardware test failed. Source: The "Fax Hardware Test" failed, pp. 164-165
First checkTurn the printer off with the Power button on the front left side of the printer, and then unplug the power cord from the back of the printer.
Causes and checks
The fax hardware test failed. Source: The "Fax Hardware Test" failed, pp. 164-165
- Turn the printer off with the Power button on the front left side of the printer, and then unplug the power cord from the back of the printer.
- After a few seconds, plug the power cord in again and turn the power on.
- Run the test again.
- Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
- If you run the test from the Fax Setup Wizard (Windows), make sure the printer is not busy with another task such as receiving a fax or making a copy, and wait until it is idle.
- If you use a phone splitter, remove the splitter and connect the printer directly to the telephone wall jack.
HP support If the test fails again and you have problems faxing, contact HP support. Contact: hp.com/support.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series codes
- Wireless light solid blue: A wireless connection has been established and you can print.
- Wireless light slow blinking with a clear pause: Wireless is on, but the printer is not configured for a network.
- Wireless light slow blinking: Wireless is on, but the printer is not connected to a network.
- Wireless light fast blinking: A wireless error occurred. A message on the printer display describes it.
- Wireless light off: Wireless is turned off.
- Printer failure: The printer reports a failure with an error code in the message.
- Fax Connected to Active Telephone Wall Jack: The "Fax Connected to Active Telephone Wall Jack" part of the fax test failed.
- Phone Cord Connected to Correct Port on Fax: The "Phone Cord Connected to Correct Port on Fax" part of the fax test failed.
- Using Correct Type of Phone Cord with Fax: The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.
- Dial Tone Detection: The "Dial Tone Detection" part of the fax test failed.
- Fax Line Condition: The "Fax Line Condition" part of the fax test failed.
- Phone Off Hook: Other equipment on the phone line is in use or off the hook.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.