HP OfficeJet Pro 9010e series “Fax Line Condition”
The "Fax Line Condition" part of the fax test failed.
CauseThe phone line is digital, the connection is loose, other equipment interferes, or the line is faulty. Source: The "Fax Line Condition" test failed, p. 168
First checkConnect the printer to an analog phone line. If a regular analog phone on the line gives no normal dial tone, the line might be set up for digital phones.
Causes and checks
The phone line is digital, the connection is loose, other equipment interferes, or the line is faulty. Source: The "Fax Line Condition" test failed, p. 168
- Connect the printer to an analog phone line. If a regular analog phone on the line gives no normal dial tone, the line might be set up for digital phones.
- Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
- Connect one end of the phone cord to the telephone wall jack and the other end to the fax port on the back of the printer.
- Disconnect all other equipment from the phone line and run the test again. If it passes, add the equipment back one piece at a time to find the piece that causes the failure. If it fails without the other equipment, connect the printer to a working phone line.
- If you use a phone splitter, remove it and connect the printer directly to the telephone wall jack.
Qualified technician If the test keeps failing and you have problems faxing, contact your telephone company to check the phone line.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series codes
- Wireless light solid blue: A wireless connection has been established and you can print.
- Wireless light slow blinking with a clear pause: Wireless is on, but the printer is not configured for a network.
- Wireless light slow blinking: Wireless is on, but the printer is not connected to a network.
- Wireless light fast blinking: A wireless error occurred. A message on the printer display describes it.
- Wireless light off: Wireless is turned off.
- Printer failure: The printer reports a failure with an error code in the message.
- Fax Hardware Test: The "Fax Hardware Test" part of the fax test failed.
- Fax Connected to Active Telephone Wall Jack: The "Fax Connected to Active Telephone Wall Jack" part of the fax test failed.
- Phone Cord Connected to Correct Port on Fax: The "Phone Cord Connected to Correct Port on Fax" part of the fax test failed.
- Using Correct Type of Phone Cord with Fax: The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.
- Dial Tone Detection: The "Dial Tone Detection" part of the fax test failed.
- Phone Off Hook: Other equipment on the phone line is in use or off the hook.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.