HP OfficeJet Pro 9010e series all-in-one printer

Category: Printers
Model number: OfficeJet Pro 9010e series
Region: Worldwide
Manual: c06940372 revision ENWW (PDF created 2021-02-26)
Verified: 13 November 2026

Filter codes, problems and how-tos

Error codes

Code	Meaning	Checks
Wireless light solid blue	A wireless connection has been established and you can print.	Checks
Wireless light slow blinking with a clear pause	Wireless is on, but the printer is not configured for a network.	Checks
Wireless light slow blinking	Wireless is on, but the printer is not connected to a network.	2 causes
Wireless light fast blinking	A wireless error occurred. A message on the printer display describes it.	Checks
Wireless light off	Wireless is turned off.	Checks
Printer failure	The printer reports a failure with an error code in the message.	1 causes
Fax Hardware Test	The "Fax Hardware Test" part of the fax test failed.	1 causes
Fax Connected to Active Telephone Wall Jack	The "Fax Connected to Active Telephone Wall Jack" part of the fax test failed.	1 causes
Phone Cord Connected to Correct Port on Fax	The "Phone Cord Connected to Correct Port on Fax" part of the fax test failed.	1 causes
Using Correct Type of Phone Cord with Fax	The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.	Checks
Dial Tone Detection	The "Dial Tone Detection" part of the fax test failed.	1 causes
Fax Line Condition	The "Fax Line Condition" part of the fax test failed.	1 causes
Phone Off Hook	Other equipment on the phone line is in use or off the hook.	Checks

HP codes on other models

Wireless light solid blue

The Wireless light is solid blue. A wireless connection has been established and you can print.

Source Source: Overview of buttons and lights, p. 6

Wireless light slow blinking with a clear pause

The Wireless light blinks slowly with a clear pause between blinks. Wireless is on, but the printer is not configured for a network.

Connect the printer to your wireless network. See Set up the printer with the HP Smart app.

Source Source: Overview of buttons and lights, p. 6

Wireless light fast blinking

The Wireless light blinks fast. A wireless error occurred. A message on the printer display describes it.

Read the message on the printer display and follow it.
Print the Wireless Test Report to see what failed. See Print the Wireless Test Report.

Source Source: Overview of buttons and lights, p. 6

Wireless light off

The Wireless light is off. Wireless is turned off.

Turn on the wireless capability from the Wireless Settings menu. See Turn the printer's wireless on or off.

Source Source: Overview of buttons and lights, p. 6

Using Correct Type of Phone Cord with Fax

The fax test report shows the "Using Correct Type of Phone Cord with Fax" test as failed. The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.

Connect one end of the phone cord to the telephone wall jack and the other end to the fax port on the back of the printer, using a phone cord of at least 26 AWG.
Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
If you use a phone splitter, remove it and connect the printer directly to the telephone wall jack.

Source Source: The "Using Correct Type of Phone Cord with Fax" test failed, p. 167

Phone Off Hook

The display always shows Phone Off Hook. Other equipment on the phone line is in use or off the hook.

Make sure extension phones on the same phone line are not in use or off the hook.
Make sure a computer dial-up modem on the same line is not sending email or accessing the Internet.
Use a 2-wire phone cord, which is the cord HP recommends.

Source Source: The display always shows Phone Off Hook, p. 169

Problems

Paper is not picked up from a trayPaper is not loaded correctly, the guides are misaligned, or the paper is curled.
Pages are skewingThe paper is not aligned to the paper-width guides, paper was loaded during printing, or the rear access door is open.
Multiple pages are being picked upThe guides are loose, the stack is too tall, or the tray is overloaded.
Document feeder picks up multiple pages or does not pick up plain paperThe document feeder rollers or separator pad carry residue.
Print carriage is blockedPaper or another object blocks the print carriage.
HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
Page does not print (unable to print)The printer is off, out of paper, paused, offline or stuck on a print job.
Printer does not turn on or has a power problemThe power cord is loose or the printer needs a power reset.
Print quality is poorCartridges, settings, alignment or printhead condition affect print quality.
Printhead alignment fails2 causes in the manual. First: colored paper is loaded in the input tray.
Copy or scan does not work correctly2 causes in the manual. First: the scanner glass and lid backing are not clean.
The printer cannot receive faxes, but can send faxes3 causes in the manual. First: distinctive Ring, Auto Answer or other equipment on the line prevents reception.
The printer cannot send faxes, but can receive faxes2 causes in the manual. First: the printer dials too fast or too soon.
The printer is having problems sending and receiving faxes3 causes in the manual. First: the printer is off, still starting up, or has an error.
Fax tones are recorded on my answering machineThe answering machine is not connected directly to the printer, or both devices answer after the same number of rings.
The computer cannot receive faxes (HP Digital Fax)The computer selected to receive faxes is off, or HP Digital Fax is not activated.
Printer does not connect to the wireless networkThe network settings need to be reset, or the network test shows a failure.
Wi-Fi Direct connection does not workWi-Fi Direct is off, or the device is not connected to the printer's Wi-Fi Direct name.
Ethernet connection does not workThe network, the cable, or security software blocks the connection.
Web Services do not workThe printer is not connected to the Internet, Web Services is off, or proxy settings are wrong.
Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
The printer shuts down unexpectedlyThe power connection is loose.
Printer turns itself off after inactivityAuto-Off is enabled.

Pages are skewing

The paper is not aligned to the paper-width guides, paper was loaded during printing, or the rear access door is open. Source: Solve paper-feed problems, p. 157

Make sure the paper in the input tray is aligned to the paper-width guides. If needed, pull out the input tray and reload the paper with the guides aligned.
Load paper into the printer only when it is not printing.
Make sure the rear access door is securely shut.

Document feeder picks up multiple pages or does not pick up plain paper

The document feeder rollers or separator pad carry residue. Source: Clean the document feeder, pp. 179-180

Clean the rollers and the separator pad. See Clean the document feeder rollers and separator pad.

Print carriage is blocked

Paper or another object blocks the print carriage. Source: Clear a print carriage jam, p. 156

Remove any objects, such as paper, that are blocking the print carriage.
Do not use tools or other devices to remove jammed paper. Use caution when you remove jammed paper from inside the printer.

Printer does not turn on or has a power problem

The power cord is loose or the printer needs a power reset. Source: To check the power connection and reset the printer, pp. 160-161

Make sure the power cord is firmly connected to the printer. See Reset the printer by disconnecting power.
If the Power button is not lit, the printer is turned off. Press the Power button to turn it on.
If the printer is not receiving electrical power, connect it to another power outlet.

Fax tones are recorded on my answering machine

The answering machine is not connected directly to the printer, or both devices answer after the same number of rings. Source: Fax tones are recorded on my answering machine, p. 172

Connect the answering machine directly to the printer.
Make sure the printer is set to receive faxes automatically and that Rings to Answer on the printer is greater than on the answering machine.
Set the answering machine to a low number of rings and the printer to the maximum number of rings supported. The maximum varies by country/region.

The computer cannot receive faxes (HP Digital Fax)

The computer selected to receive faxes is off, or HP Digital Fax is not activated. Source: The computer cannot receive faxes (HP Digital Fax), p. 172

Keep the computer selected to receive faxes switched on at all times. If a different computer was used for setup, keep both computers on.
Activate HP Digital Fax and make sure the computer is configured to receive faxes.

The printer shuts down unexpectedly

The power connection is loose. Source: The printer shuts down unexpectedly, p. 173

Check the power and power connections.
Make sure the printer's power cord is connected firmly to a functioning power outlet.

Printer turns itself off after inactivity

Auto-Off is enabled. Source: Auto-Off, p. 187

Press the Power button to turn the printer on again. Auto-Off turns the printer off completely after 8 hours of inactivity.

How-to

How to clear a paper jam from the input trayWhen paper is stuck at the input tray or underneath the printer.
How to clear a paper jam from the print zoneWhen paper is stuck in the print zone behind the cartridge access door.
How to clear a paper jam from the document feederWhen an original is stuck in the document feeder.
How to load standard paper in the input trayWhen the input tray is empty or you change paper type or size.
How to load legal paper in the input trayWhen printing on legal-size paper.
How to load an envelope in the input trayWhen printing on envelopes.
How to load an original on the scanner glassWhen copying, scanning or faxing a single original.
How to replace the cartridgesWhen a cartridge is empty, missing or reported as a problem.
How to check the estimated ink levelsWhen you want to know if a cartridge is low before print quality drops.
How to clean the printhead from the control panelWhen the diagnostics page shows streaks or no ink in portions of the boxes, or prints have incorrect or missing colors.
How to align the printhead from the control panelWhen print quality is poor, the printer status page shows streaking or white lines through the blocks of color, or alignment is needed.
How to print the Print Quality Report from the control panelWhen you need to check whether the printing system works correctly or find out if the printhead needs cleaning.
How to clean the printhead from the printer softwareWhen the diagnostics page shows streaks or no ink in portions of the boxes and you print from a Windows computer.
How to align the printhead from the printer softwareWhen print quality is poor and you print from a Windows computer.
How to print a diagnostics page from the printer softwareWhen the cartridges are not low on ink and print quality is poor.
How to reset the printer by disconnecting powerWhen the printer has a power problem or does not respond.
How to turn the printer off with the Power buttonEvery time you turn the printer off, so that the carriage returns to the capped position.
How to restore selected functions to the original factory settingsWhen you disabled functions or changed settings and want to change them back.
How to restore the printer to the original factory defaultsWhen you want every setting back at its factory value.
How to restore the printer to the original network settingsWhen the printer cannot connect to the wireless network or you want to put the printer back into Wireless setup mode.
How to restore settings with Cold ResetWhen you sell the printer or give it to someone else and want all personal information removed.
How to set up the printer with the HP Smart appWhen connecting the printer to a wireless network for the first time or again.
How to set up wireless with the Wireless Setup Wizard or WPSWhen you connect the printer to a wireless network from the control panel.
How to turn the printer's wireless on or offWhen the Wireless light is off or you want to turn wireless off.
How to print the Wireless Test ReportWhen the Wireless light blinks fast or the printer has trouble connecting to the wireless network.
How to print the Network Configuration PageWhen you need the IP address, the network settings or a list of detected wireless networks.
How to print a printer reportWhen you need the printer status report, network configuration page, print quality report, wireless test report or web access test report.
How to connect the printer to an Ethernet networkWhen you want a wired network connection.
How to connect the printer to a computer with a USB cableWhen you want a USB connection after setup.
How to turn on Wi-Fi DirectWhen the Wi-Fi Direct status on the Dashboard shows Off.
How to change the Wi-Fi Direct connection methodWhen you want the mobile device to connect automatically or to ask for confirmation.
How to print from a Windows computer with Wi-Fi DirectWhen printing from a computer without a router.
How to open the embedded web server (EWS)When you need the printer's settings, firmware update or Web Services pages.
How to open the embedded web server through Wi-Fi DirectWhen the printer is not on a network but Wi-Fi Direct is available.
How to update the printer firmware from the control panelWhen you want to check for a firmware update now.
How to set how the printer checks for updatesWhen you want the printer to install updates itself, alert you or stop checking.
How to update the printer firmware from the EWSWhen you manage the printer from a computer.
How to change the default paper size detected by the printerWhen the printer detects a different paper size than the paper you load.
How to set up Web Services from the EWSWhen you want Print Anywhere, scan-and-save to cloud or other Web Services.
How to remove Web ServicesWhen you did not enable HP+ at setup and want Web Services off. HP+ printers require Web Services.
How to turn on Quiet Mode from the control panelWhen printing noise needs to be lower.
How to schedule Quiet ModeWhen you want the printer to be quiet at set hours, for example 10 p.m. to 8 a.m.
How to change the time to Sleep modeWhen you want a different period of inactivity before the printer sleeps.
How to schedule when the printer turns on and offWhen you want the printer to turn on and off by itself on selected days.
How to turn off Store Anonymous Usage InformationWhen you do not want the cartridge memory chip to collect usage information.
How to clean the scanner glassWhen copies or scans show dirt, or Fit to Page copies are inaccurate.
How to clean the printer exteriorWhen dust, smudges or stains are on the case.
How to clean the document feeder rollers and separator padWhen the document feeder picks up multiple pages or does not pick up plain paper.
How to run the fax testWhen fax does not work, after fax setup is complete.
How to reprint received faxes from memoryWhen you lost the printout of a received fax. Up to 30 of the most recently printed faxes can be reprinted if they are still in memory.

Settings

Setting	Options	Default	Notes	Source
Quiet Mode	On or Off, with an optional schedule	Off	Slows down printing to reduce noise. It works only on plain paper and is disabled for the best or presentation print quality.	Source: Quiet Mode, p. 188
Sleep mode	Selectable under Sleep Mode in the EcoSolutions menu	5 minutes of inactivity	Reduces power use while the printer is idle.	Source: Sleep mode, p. 187
Auto-Off	Enabled or disabled automatically depending on printer capabilities and connection options	Turns the printer off after 8 hours of inactivity	Auto-Off is disabled when the wireless or Wi-Fi Direct capability is on, or when a fax, USB or Ethernet connection is established. The Power button turns the printer on again.	Source: Auto-Off, p. 187
Auto Update	Install Automatically (Recommended), Alert When Available or Do Not Check	On	Controls whether the printer installs firmware updates itself.	Source: To enable the printer to automatically check for updates, p. 48
Backup Fax Reception	On, On Error Only or Off	On	With On, the printer stores all received faxes in memory so you can reprint up to 30 of the most recently printed faxes.	Source: Set up backup fax, p. 85
Automatic Reduction	On or Off	On	Reduces an incoming fax that is too large for the loaded paper to fit on one page when possible. With it off, information that does not fit prints on a second page.	Source: Set automatic reduction for incoming faxes, p. 86
IP settings	Automatic or Manual (Static)	Automatic	Manual lets you enter the IP address, subnet mask, default gateway and DNS address.	Source: To change IP settings, p. 36
Ethernet link speed	Options that match your network hardware	Automatic	Sets the speed at which data is transmitted over the network.	Source: To set the link speed, p. 36
Wi-Fi Direct connections	Up to five computers and mobile devices		Wi-Fi Direct can be used while the printer is also connected to a computer by USB or to a network wirelessly.	Source: Guidelines for using Wi-Fi Direct, p. 38

Parts and consumables

Item	Replace or refill	Specification	Source
Ink cartridges	–	Use only replacement cartridges with the same cartridge number as the cartridge you replace. Find the number in the EWS (Tools tab, Cartridge Level Gauge under Product Information), on the printer status report, on the cartridge label, or on the sticker inside the printer behind the cartridge access door.	Source: Order cartridges, p. 143
Setup cartridge	–	The Setup cartridge that comes with the printer is not available for separate purchase.	Source: Order cartridges, p. 143

Specifications

The OfficeJet Pro 9010e series user guide (c06940372) describes this printer's Wireless light patterns, printer reports, paper jam clearing, printhead cleaning and alignment, factory restore, and fax test failures. Source: Resolve printer failure, pp. 6, 148, 162, 164, 175, 182

The printer has a touch display with a Dashboard that opens by swiping down the tab at the top of the screen. The Setup icon on the Dashboard leads to Reports, Printer Maintenance and Network Setup. Source: Dashboard icons, p. 7

The printer has a document feeder, a scanner glass, a fax port and an Ethernet port. Source: Printer parts, pp. 2-3, 28

HP+ printers must stay connected to the Internet and use Original HP cartridges to print. Source: Requirements for HP+ printers, p. 29

The PIN code label is inside the cartridge access area, in the printing supplies area. Source: Printing supplies area, pp. 3, 45

HP asks for the product name, which is located on the printer, and for the product number and serial number, which are located near the cartridge access area, when you contact support. Source: Contact HP, p. 184

Operating temperature	5° to 40° C (41° to 104° F)	Source: Specifications, p. 192
Recommended operating conditions	15° to 32° C (59° to 90° F)	Source: Specifications, p. 192
Operating humidity	15 to 80% RH non-condensing; recommended 20 to 80% noncondensing	Source: Specifications, p. 192
Input tray capacity	Plain paper (60 to 105 g/m2 [16 to 28 lb]): up to 250 sheets. Envelopes: up to 30. Index cards: up to 50. Photo paper: up to 50 sheets	Source: Specifications, p. 192
Output tray capacity	Plain paper (60 to 105 g/m2 [16 to 28 lb]): up to 60 sheets. Envelopes: up to 30. Index cards: up to 80. Photo paper: up to 100 sheets	Source: Specifications, p. 192
Document feeder capacity	Plain paper (60 to 90 g/m2 [16 to 24 lb]): up to 35 sheets	Source: Specifications, p. 192
Paper weights	Plain paper 60 to 105 g/m2 (16 to 28 lb); envelopes 75 to 90 g/m2 (20 to 24 lb); cards 163 to 200 g/m2 (90 to 110 lb); photo paper 220 to 300 g/m2 (60 to 80 lb)	Source: Specifications, p. 192
Print method	Drop-on-demand thermal inkjet	Source: Specifications, p. 193
Print language	PCL3 GUI	Source: Specifications, p. 193
Scan resolution	Up to 1200 x 1200 ppi optical; 24-bit color, 8-bit grayscale (256 levels of gray)	Source: Specifications, p. 193
Maximum scan size from scanner glass	U.S. Letter (A): 215.9 x 279.4 mm (8.5 inches x 11 inches); ISO A4: 210 x 297 mm (8.27 inches x 11.7 inches)	Source: Specifications, p. 193
Maximum scan size from document feeder	Two-sided: 210 x 297 mm (8.27 x 11.69 inches); one-sided: 216 x 356 mm (8.5 x 14 inches)	Source: Specifications, p. 193
Fax	Walk-up black-and-white and color fax; CCITT/ITU Group 3 with Error Correction Mode; 33.6 Kbps transmission; 4 seconds per page at 33.6 Kbps	Source: Fax specifications, p. 193
Connections	Wi-Fi, Wi-Fi Direct, Ethernet and USB	Source: Connect your printer, p. 28
Cartridge storage temperature	15-35° C (59-95° F)	Source: Information on cartridges and the printhead, p. 137

Recalls

No exact-model match for OfficeJet Pro 9010e series in the U.S. Consumer Product Safety Commission recall database, checked 13 November 2026. Recalls can name model families, so also check current recalls for HP.

Service contact

HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184

Sources

User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: OfficeJet Pro 9010e series. Worldwide.
Source: User Guide, HP OfficeJet Pro 9010e All-in-One series, c06940372 revision ENWW (PDF created 2021-02-26)
Last verified: 13 November 2026

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