HP OfficeJet Pro 9010e series “Fax Connected to Active Telephone Wall Jack”
The "Fax Connected to Active Telephone Wall Jack" part of the fax test failed.
CauseThe phone cord is not secure, is in the wrong port, or the wall jack has no dial tone. Source: The "Fax Connected to Active Telephone Wall Jack" test failed, p. 165
First checkCheck the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
Causes and checks
The phone cord is not secure, is in the wrong port, or the wall jack has no dial tone. Source: The "Fax Connected to Active Telephone Wall Jack" test failed, p. 165
- Check the connection between the telephone wall jack and the printer to make sure the phone cord is secure.
- Connect one end of the phone cord to your telephone wall jack and the other end to the fax port on the back of the printer.
- If you use a phone splitter, remove it and connect the printer directly to the telephone wall jack.
- Connect a working phone and phone cord to the wall jack you use for the printer and check for a dial tone. If you hear no dial tone, ask your telephone company to check the line.
- Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be a problem.
- Run the fax test again.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series codes
- Wireless light solid blue: A wireless connection has been established and you can print.
- Wireless light slow blinking with a clear pause: Wireless is on, but the printer is not configured for a network.
- Wireless light slow blinking: Wireless is on, but the printer is not connected to a network.
- Wireless light fast blinking: A wireless error occurred. A message on the printer display describes it.
- Wireless light off: Wireless is turned off.
- Printer failure: The printer reports a failure with an error code in the message.
- Fax Hardware Test: The "Fax Hardware Test" part of the fax test failed.
- Phone Cord Connected to Correct Port on Fax: The "Phone Cord Connected to Correct Port on Fax" part of the fax test failed.
- Using Correct Type of Phone Cord with Fax: The "Using Correct Type of Phone Cord with Fax" part of the fax test failed.
- Dial Tone Detection: The "Dial Tone Detection" part of the fax test failed.
- Fax Line Condition: The "Fax Line Condition" part of the fax test failed.
- Phone Off Hook: Other equipment on the phone line is in use or off the hook.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.