HP OfficeJet Pro 9010e series how to clear a paper jam from the print zone
When paper is stuck in the print zone behind the cartridge access door.
Steps
CAUTION
To prevent possible damage to the printhead, clear paper jams as soon as possible.
Marked CAUTION by the manufacturer Source: Clear a paper jam, p. 148
- Open the front door.
- Open the cartridge access door.
- If the print carriage is not obstructed, move the print carriage to the far left of the printer and remove the jammed paper.
- If needed, move the carriage to the far right of the printer and remove any jammed or torn pieces of paper.
- Lift the handle of the paper path cover and remove the cover.
CAUTION
If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the printer. If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
Marked CAUTION by the manufacturer Source: To clear a paper jam from print zone, p. 152
- Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
- Reinsert the paper path cover until it snaps into place.
- Close the cartridge access door.
- Close the front door.
Source: To clear a paper jam from print zone Source: To clear a paper jam from print zone, pp. 150-153
Other OfficeJet Pro 9010e series procedures
- How to clear a paper jam from the input trayWhen paper is stuck at the input tray or underneath the printer.
- How to clear a paper jam from the document feederWhen an original is stuck in the document feeder.
- How to load standard paper in the input trayWhen the input tray is empty or you change paper type or size.
- How to load legal paper in the input trayWhen printing on legal-size paper.
- How to load an envelope in the input trayWhen printing on envelopes.
- How to load an original on the scanner glassWhen copying, scanning or faxing a single original.
- How to replace the cartridgesWhen a cartridge is empty, missing or reported as a problem.
- How to check the estimated ink levelsWhen you want to know if a cartridge is low before print quality drops.
- How to clean the printhead from the control panelWhen the diagnostics page shows streaks or no ink in portions of the boxes, or prints have incorrect or missing colors.
- How to align the printhead from the control panelWhen print quality is poor, the printer status page shows streaking or white lines through the blocks of color, or alignment is needed.
- How to print the Print Quality Report from the control panelWhen you need to check whether the printing system works correctly or find out if the printhead needs cleaning.
- How to clean the printhead from the printer softwareWhen the diagnostics page shows streaks or no ink in portions of the boxes and you print from a Windows computer.
- How to align the printhead from the printer softwareWhen print quality is poor and you print from a Windows computer.
- How to print a diagnostics page from the printer softwareWhen the cartridges are not low on ink and print quality is poor.
- How to reset the printer by disconnecting powerWhen the printer has a power problem or does not respond.
- How to turn the printer off with the Power buttonEvery time you turn the printer off, so that the carriage returns to the capped position.
- How to restore selected functions to the original factory settingsWhen you disabled functions or changed settings and want to change them back.
- How to restore the printer to the original factory defaultsWhen you want every setting back at its factory value.
- How to restore the printer to the original network settingsWhen the printer cannot connect to the wireless network or you want to put the printer back into Wireless setup mode.
- How to restore settings with Cold ResetWhen you sell the printer or give it to someone else and want all personal information removed.
- How to set up the printer with the HP Smart appWhen connecting the printer to a wireless network for the first time or again.
- How to set up wireless with the Wireless Setup Wizard or WPSWhen you connect the printer to a wireless network from the control panel.
- How to turn the printer's wireless on or offWhen the Wireless light is off or you want to turn wireless off.
- How to print the Wireless Test ReportWhen the Wireless light blinks fast or the printer has trouble connecting to the wireless network.
- How to print the Network Configuration PageWhen you need the IP address, the network settings or a list of detected wireless networks.
- How to print a printer reportWhen you need the printer status report, network configuration page, print quality report, wireless test report or web access test report.
- How to connect the printer to an Ethernet networkWhen you want a wired network connection.
- How to connect the printer to a computer with a USB cableWhen you want a USB connection after setup.
- How to turn on Wi-Fi DirectWhen the Wi-Fi Direct status on the Dashboard shows Off.
- How to change the Wi-Fi Direct connection methodWhen you want the mobile device to connect automatically or to ask for confirmation.
- How to print from a Windows computer with Wi-Fi DirectWhen printing from a computer without a router.
- How to open the embedded web server (EWS)When you need the printer's settings, firmware update or Web Services pages.
- How to open the embedded web server through Wi-Fi DirectWhen the printer is not on a network but Wi-Fi Direct is available.
- How to update the printer firmware from the control panelWhen you want to check for a firmware update now.
- How to set how the printer checks for updatesWhen you want the printer to install updates itself, alert you or stop checking.
- How to update the printer firmware from the EWSWhen you manage the printer from a computer.
- How to change the default paper size detected by the printerWhen the printer detects a different paper size than the paper you load.
- How to set up Web Services from the EWSWhen you want Print Anywhere, scan-and-save to cloud or other Web Services.
- How to remove Web ServicesWhen you did not enable HP+ at setup and want Web Services off. HP+ printers require Web Services.
- How to turn on Quiet Mode from the control panelWhen printing noise needs to be lower.
- How to schedule Quiet ModeWhen you want the printer to be quiet at set hours, for example 10 p.m. to 8 a.m.
- How to change the time to Sleep modeWhen you want a different period of inactivity before the printer sleeps.
- How to schedule when the printer turns on and offWhen you want the printer to turn on and off by itself on selected days.
- How to turn off Store Anonymous Usage InformationWhen you do not want the cartridge memory chip to collect usage information.
- How to clean the scanner glassWhen copies or scans show dirt, or Fit to Page copies are inaccurate.
- How to clean the printer exteriorWhen dust, smudges or stains are on the case.
- How to clean the document feeder rollers and separator padWhen the document feeder picks up multiple pages or does not pick up plain paper.
- How to run the fax testWhen fax does not work, after fax setup is complete.
- How to reprint received faxes from memoryWhen you lost the printout of a received fax. Up to 30 of the most recently printed faxes can be reprinted if they are still in memory.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.