HP OfficeJet Pro 9010e series the printer is having problems sending and receiving faxes
Cause 1 of 3The printer is off, still starting up, or has an error. Source: The printer is having problems sending and receiving faxes, pp. 169-170
First checkMake sure the printer is turned on. If the display is blank and the Power button light is not lit, check the power cord and press the Power button.
Causes and checks
The printer is off, still starting up, or has an error. Source: The printer is having problems sending and receiving faxes, pp. 169-170
- Make sure the printer is turned on. If the display is blank and the Power button light is not lit, check the power cord and press the Power button.
- After you turn the printer on, wait five minutes before you send or receive a fax. The printer cannot send or receive faxes while it initializes.
- Check the display or your computer for an error message. The printer cannot send or receive a fax until the error is resolved.
The phone cord, wall jack or line is at fault. Source: The printer is having problems sending and receiving faxes, pp. 169-170
- Use the phone cord supplied in the box. Connect one end to the fax port on the back of the printer and the other end to the telephone wall jack.
- Connect a working phone and phone cord to the wall jack and check for a dial tone. If you hear no dial tone, call your local telephone company.
- Check the sound quality of the phone line by plugging a phone into the wall jack. If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.
- With a DSL service, make sure a DSL filter is connected.
- Make sure the printer is not connected to a wall jack set up for digital phones. If a regular analog phone gives no normal dial tone, the line might be digital.
- With a PBX or ISDN converter or terminal adapter, make sure the printer is connected to the correct port and the terminal adapter is set to the correct switch type for your country/region.
- If you use a phone splitter, remove it and connect the printer directly to the telephone wall jack.
Other equipment is in use, HP Digital Fax memory is full, or a shared DSL modem adds noise. Source: The printer is having problems sending and receiving faxes, pp. 169-170
- Make sure extension phones and a computer dial-up modem on the same line are not in use.
- If HP Digital Fax is enabled, the printer might not send or receive faxes when the fax memory is full.
- If the printer shares the phone line with a DSL service and you hear noise, turn off the DSL modem and remove power from it for at least 15 minutes, then turn it back on and listen to the dial tone again. If the line is still noisy, contact your telephone company.
All 3 causes checked. Contact HP support.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series problems
- Paper is not picked up from a trayPaper is not loaded correctly, the guides are misaligned, or the paper is curled.
- Pages are skewingThe paper is not aligned to the paper-width guides, paper was loaded during printing, or the rear access door is open.
- Multiple pages are being picked upThe guides are loose, the stack is too tall, or the tray is overloaded.
- Document feeder picks up multiple pages or does not pick up plain paperThe document feeder rollers or separator pad carry residue.
- Print carriage is blockedPaper or another object blocks the print carriage.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Page does not print (unable to print)The printer is off, out of paper, paused, offline or stuck on a print job.
- Printer does not turn on or has a power problemThe power cord is loose or the printer needs a power reset.
- Print quality is poorCartridges, settings, alignment or printhead condition affect print quality.
- Printhead alignment fails2 causes in the manual. First: colored paper is loaded in the input tray.
- Copy or scan does not work correctly2 causes in the manual. First: the scanner glass and lid backing are not clean.
- The printer cannot receive faxes, but can send faxes3 causes in the manual. First: distinctive Ring, Auto Answer or other equipment on the line prevents reception.
- The printer cannot send faxes, but can receive faxes2 causes in the manual. First: the printer dials too fast or too soon.
- Fax tones are recorded on my answering machineThe answering machine is not connected directly to the printer, or both devices answer after the same number of rings.
- The computer cannot receive faxes (HP Digital Fax)The computer selected to receive faxes is off, or HP Digital Fax is not activated.
- Printer does not connect to the wireless networkThe network settings need to be reset, or the network test shows a failure.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, or the device is not connected to the printer's Wi-Fi Direct name.
- Ethernet connection does not workThe network, the cable, or security software blocks the connection.
- Web Services do not workThe printer is not connected to the Internet, Web Services is off, or proxy settings are wrong.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose.
- Printer turns itself off after inactivityAuto-Off is enabled.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.