HP OfficeJet Pro 9010e series embedded web server cannot be opened
CauseThe network setup, the computer, the web browser or the printer IP address is at fault. Source: Embedded web server cannot be opened, p. 46
First checkMake sure you are not using a phone cord or a crossover cable to connect the printer to the network.
Causes and checks
The network setup, the computer, the web browser or the printer IP address is at fault. Source: Embedded web server cannot be opened, p. 46
- Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
- Make sure the network cable is securely connected to the printer.
- Make sure the network hub, switch or router is turned on and working correctly.
- Make sure the computer is connected to the same network as the printer.
- Make sure the web browser meets the minimum system requirements.
- If the web browser uses proxy settings, try turning them off.
- Make sure JavaScript and cookies are enabled in the web browser.
- Check the printer IP address on the Wireless or Ethernet screen of the Dashboard, or print the Network Configuration Page.
- If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, the printer is not connected to the network.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series problems
- Paper is not picked up from a trayPaper is not loaded correctly, the guides are misaligned, or the paper is curled.
- Pages are skewingThe paper is not aligned to the paper-width guides, paper was loaded during printing, or the rear access door is open.
- Multiple pages are being picked upThe guides are loose, the stack is too tall, or the tray is overloaded.
- Document feeder picks up multiple pages or does not pick up plain paperThe document feeder rollers or separator pad carry residue.
- Print carriage is blockedPaper or another object blocks the print carriage.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Page does not print (unable to print)The printer is off, out of paper, paused, offline or stuck on a print job.
- Printer does not turn on or has a power problemThe power cord is loose or the printer needs a power reset.
- Print quality is poorCartridges, settings, alignment or printhead condition affect print quality.
- Printhead alignment fails2 causes in the manual. First: colored paper is loaded in the input tray.
- Copy or scan does not work correctly2 causes in the manual. First: the scanner glass and lid backing are not clean.
- The printer cannot receive faxes, but can send faxes3 causes in the manual. First: distinctive Ring, Auto Answer or other equipment on the line prevents reception.
- The printer cannot send faxes, but can receive faxes2 causes in the manual. First: the printer dials too fast or too soon.
- The printer is having problems sending and receiving faxes3 causes in the manual. First: the printer is off, still starting up, or has an error.
- Fax tones are recorded on my answering machineThe answering machine is not connected directly to the printer, or both devices answer after the same number of rings.
- The computer cannot receive faxes (HP Digital Fax)The computer selected to receive faxes is off, or HP Digital Fax is not activated.
- Printer does not connect to the wireless networkThe network settings need to be reset, or the network test shows a failure.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, or the device is not connected to the printer's Wi-Fi Direct name.
- Ethernet connection does not workThe network, the cable, or security software blocks the connection.
- Web Services do not workThe printer is not connected to the Internet, Web Services is off, or proxy settings are wrong.
- The printer shuts down unexpectedlyThe power connection is loose.
- Printer turns itself off after inactivityAuto-Off is enabled.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.