HP OfficeJet Pro 9010e series page does not print (unable to print)
CauseThe printer is off, out of paper, paused, offline or stuck on a print job. Source: To resolve print issues, pp. 158-160
First checkMake sure the printer is turned on and there is paper in the tray.
Causes and checks
The printer is off, out of paper, paused, offline or stuck on a print job. Source: To resolve print issues, pp. 158-160
- Make sure the printer is turned on and there is paper in the tray.
- Check for error messages on the printer display and your device screen, and resolve them by following the onscreen instructions.
- If you have an HP+ printer, verify that the printer is connected to the Internet and Original HP cartridges are installed.
- If the computer is connected with a USB cable, disconnect and reconnect the USB cable. If it is connected wirelessly, confirm that the connection is working.
- Verify that the printer is not paused or offline: open the print queue and make sure there are no check marks next to Pause Printing or Use Printer Offline.
- Verify that the printer is set as the default printer. If it is not, right-click the correct printer and select Set as Default Printer.
- Restart the print spooler: in Services, open the properties of Print Spooler, make sure Startup type is Automatic and, if the service is not running, click Start.
- Restart the computer.
- Clear the print queue: on Windows, open the print queue and click Cancel all documents or Purge Print Document on the Printer menu, then click Yes. On macOS, select the printer, click Open Print Queue and click the X next to each print job.
- If documents remain in the queue, restart the computer and try printing again.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series problems
- Paper is not picked up from a trayPaper is not loaded correctly, the guides are misaligned, or the paper is curled.
- Pages are skewingThe paper is not aligned to the paper-width guides, paper was loaded during printing, or the rear access door is open.
- Multiple pages are being picked upThe guides are loose, the stack is too tall, or the tray is overloaded.
- Document feeder picks up multiple pages or does not pick up plain paperThe document feeder rollers or separator pad carry residue.
- Print carriage is blockedPaper or another object blocks the print carriage.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Printer does not turn on or has a power problemThe power cord is loose or the printer needs a power reset.
- Print quality is poorCartridges, settings, alignment or printhead condition affect print quality.
- Printhead alignment fails2 causes in the manual. First: colored paper is loaded in the input tray.
- Copy or scan does not work correctly2 causes in the manual. First: the scanner glass and lid backing are not clean.
- The printer cannot receive faxes, but can send faxes3 causes in the manual. First: distinctive Ring, Auto Answer or other equipment on the line prevents reception.
- The printer cannot send faxes, but can receive faxes2 causes in the manual. First: the printer dials too fast or too soon.
- The printer is having problems sending and receiving faxes3 causes in the manual. First: the printer is off, still starting up, or has an error.
- Fax tones are recorded on my answering machineThe answering machine is not connected directly to the printer, or both devices answer after the same number of rings.
- The computer cannot receive faxes (HP Digital Fax)The computer selected to receive faxes is off, or HP Digital Fax is not activated.
- Printer does not connect to the wireless networkThe network settings need to be reset, or the network test shows a failure.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, or the device is not connected to the printer's Wi-Fi Direct name.
- Ethernet connection does not workThe network, the cable, or security software blocks the connection.
- Web Services do not workThe printer is not connected to the Internet, Web Services is off, or proxy settings are wrong.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose.
- Printer turns itself off after inactivityAuto-Off is enabled.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.