HP OfficeJet Pro 9010e series the printer cannot receive faxes, but can send faxes
Cause 1 of 3Distinctive Ring, Auto Answer or other equipment on the line prevents reception. Source: The printer cannot receive faxes, but can send faxes, pp. 170-171
First checkIf you do not use a distinctive ring service, check that the Distinctive Ring feature on the printer is set to All Standard Rings.
Causes and checks
Distinctive Ring, Auto Answer or other equipment on the line prevents reception. Source: The printer cannot receive faxes, but can send faxes, pp. 170-171
- If you do not use a distinctive ring service, check that the Distinctive Ring feature on the printer is set to All Standard Rings.
- If Auto Answer is set to Off, receive faxes manually.
- If you have voice mail on the number you use for fax calls, receive faxes manually.
- If a computer dial-up modem shares the phone line, check that its software is not set to receive faxes automatically.
- If you have a distinctive ring pattern for your fax number, make sure the Distinctive Ring feature on the printer is set to match.
An answering machine on the same phone line interferes with fax tones. Source: The printer cannot receive faxes, but can send faxes, p. 171
- Connect the answering machine directly to the printer.
- Make sure the printer is set to receive faxes automatically.
- Set the Rings to Answer setting on the printer to a greater number of rings than the answering machine.
- Disconnect the answering machine and try to receive a fax. If it works, the answering machine causes the problem.
- Reconnect the answering machine and record the outgoing message again: about 10 seconds long, spoken slowly and at a low volume, with at least 5 seconds of silence at the end and no background noise. Then try to receive a fax again.
Other equipment on the phone line reduces the fax signal level. Source: The printer cannot receive faxes, but can send faxes, p. 171
- Disconnect everything except the printer from the phone line, and then try to receive a fax.
- If you can receive faxes without the other equipment, add the equipment back one piece at a time and receive a fax each time to find the piece that causes the problem.
All 3 causes checked. Contact HP support.
Service
If the checks above do not clear it, contact HP support, hp.com/support. Chat with an HP support agent or the HP Virtual Agent online, or call an HP support agent. Free for in-warranty customers. Source: Contact HP, p. 184
Other OfficeJet Pro 9010e series problems
- Paper is not picked up from a trayPaper is not loaded correctly, the guides are misaligned, or the paper is curled.
- Pages are skewingThe paper is not aligned to the paper-width guides, paper was loaded during printing, or the rear access door is open.
- Multiple pages are being picked upThe guides are loose, the stack is too tall, or the tray is overloaded.
- Document feeder picks up multiple pages or does not pick up plain paperThe document feeder rollers or separator pad carry residue.
- Print carriage is blockedPaper or another object blocks the print carriage.
- HP+ printer does not print2 causes in the manual. First: the printer is not connected to the Internet.
- Page does not print (unable to print)The printer is off, out of paper, paused, offline or stuck on a print job.
- Printer does not turn on or has a power problemThe power cord is loose or the printer needs a power reset.
- Print quality is poorCartridges, settings, alignment or printhead condition affect print quality.
- Printhead alignment fails2 causes in the manual. First: colored paper is loaded in the input tray.
- Copy or scan does not work correctly2 causes in the manual. First: the scanner glass and lid backing are not clean.
- The printer cannot send faxes, but can receive faxes2 causes in the manual. First: the printer dials too fast or too soon.
- The printer is having problems sending and receiving faxes3 causes in the manual. First: the printer is off, still starting up, or has an error.
- Fax tones are recorded on my answering machineThe answering machine is not connected directly to the printer, or both devices answer after the same number of rings.
- The computer cannot receive faxes (HP Digital Fax)The computer selected to receive faxes is off, or HP Digital Fax is not activated.
- Printer does not connect to the wireless networkThe network settings need to be reset, or the network test shows a failure.
- Wi-Fi Direct connection does not workWi-Fi Direct is off, or the device is not connected to the printer's Wi-Fi Direct name.
- Ethernet connection does not workThe network, the cable, or security software blocks the connection.
- Web Services do not workThe printer is not connected to the Internet, Web Services is off, or proxy settings are wrong.
- Embedded web server cannot be openedThe network setup, the computer, the web browser or the printer IP address is at fault.
- The printer shuts down unexpectedlyThe power connection is loose.
- Printer turns itself off after inactivityAuto-Off is enabled.
Sources
- User Guide, HP OfficeJet Pro 9010e All-in-One series. HP Development Company, L.P. Document c06940372, revision ENWW (PDF created 2021-02-26), 219 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.