LG WM6700HBA / WM5700HVA front-load washer with ezDispense
- Category
- Washers
- Model number
- WM6700HBA, WM5700HVA
- Region
- United States and Canada
- Verified
- Rating label
- At the top of the door opening, on a silver label visible with the door open (front-loading washers). Source: support pageOn the back or right side of the cabinet, under the lid on the top of the cabinet or at its bottom right, or at the top right corner of the left side panel (top-loading washers). Source: support page
- Error Door open
- Door unlocked
- Error Water supply
- Error Drainage
- Error Unbalance
- No water detected
- Error Motor error
- Water too high
- Error Freeze error
- No temp detected
- Vibration sensor
- Turbidity sensor
- Error Steam error
- Power failure
- Error Oversudsing
- Voltage abnormality
- Check det. Tank
- Check soft. Tank
- No detergent / No softener
- EzDispense error
- Error Drawer open
- Water does not drain or drains slowly
- Washer is not filling properly
- Washer will not turn on or will not operate
- Water leaks from the washer
- Detergent is not dispensed or dispenses incompletely
- Too many suds
- Buttons beep and nothing happens
- Washer is noisy or vibrates
- How to clean the drain pump filter
- How to clean the water inlet filters
- How to run the Tub Clean cycle
- How to clean the ezDispense reservoirs and dispenser drawer
- How to clean the door seal
- How to level the washer
- How to thaw frozen water inlet hoses
- How to thaw a frozen drain hose
Nothing on this page matches. Search all models
Error codes
| Code | Meaning | Checks |
|---|---|---|
| Door open | The door is open. | Checks |
| Door unlocked | The door is not secured. | Checks |
| Water supply | The washer is not receiving enough water. | 5 causes |
| Drainage | The washer is not draining. | 3 causes |
| Unbalance | The load is out of balance. | 3 causes |
| No water detected | The water level sensor is not working correctly. | Checks |
| Motor error | A motor error has occurred. | Checks |
| Water too high | The water level is too high because of a faulty water valve. | Checks |
| Freeze error | The inlet hose, drain hose or drain pump is frozen. | Checks |
| No temp detected | Control error. | Checks |
| Vibration sensor | The vibration sensor is malfunctioning. | Checks |
| Turbidity sensor | The turbidity sensor is malfunctioning. | Checks |
| Steam error | The steam function did not work properly. | Checks |
| Power failure | There was a power interruption, or the power cord was not plugged in properly. | Checks |
| Oversudsing | Too much detergent was used and too much sudsing was detected. | Checks |
| Voltage abnormality | Abnormal voltage was detected. | Checks |
| Check det. Tank | The amount of liquid detergent in the detergent reservoir did not go down. Detergent that sat in the reservoir for a long time has hardened. | Checks |
| Check soft. Tank | The amount of fabric softener in the softener reservoir did not go down. Softener that sat in the reservoir for a long time has hardened. | Checks |
| No detergent / No softener | The automatic detergent or softener injection does not work properly. | Checks |
| ezDispense error | The ezDispense function did not work properly. | Checks |
| Drawer open | The washer was started, or the drawer was opened during a cycle, without the dispenser drawer fully closed. | Checks |
Door open
Door open in the display. The door is open.
- Open and close the door again.
Door unlocked
Door unlocked in the display. The door is not secured.
- Check for objects around the door and the door seal.
No water detected
No water detected in the display. The water level sensor is not working correctly.
- Close the water faucets and unplug the washer.
Motor error
Motor error in the display. A motor error has occurred.
- Let the washer stand for 30 minutes, then restart the cycle.
Water too high
Water too high in the display. The water level is too high because of a faulty water valve.
- Close the water faucets and unplug the washer.
Freeze error
Freeze error in the display. The inlet hose, drain hose or drain pump is frozen.
- Thaw a frozen inlet hose. See Thaw frozen water inlet hoses.
- Thaw a frozen drain hose. See Thaw a frozen drain hose.
Source Source: Troubleshooting: Error Messages; Maintenance: Care in Cold Climates, pp. 46, 49
No temp detected
No temp detected in the display. Control error.
- Unplug the washer, wait 60 minutes, reconnect the power and try again.
Vibration sensor
Vibration sensor in the display. The vibration sensor is malfunctioning.
Turbidity sensor
Turbidity sensor in the display. The turbidity sensor is malfunctioning.
Steam error
Steam error in the display. The steam function did not work properly.
Power failure
Power failure in the display. There was a power interruption, or the power cord was not plugged in properly.
- Plug the power cord in firmly, or press Start/Pause to restart the cycle.
Oversudsing
Oversudsing in the display. Too much detergent was used and too much sudsing was detected.
- Use no more than the recommended amount of detergent. The washer runs a suds reduction cycle of about 2 hours.
Voltage abnormality
Voltage abnormality in the display. Abnormal voltage was detected.
- Unplug the power plug.
Check det. Tank
Check det. Tank in the display. The amount of liquid detergent in the detergent reservoir did not go down. Detergent that sat in the reservoir for a long time has hardened.
- Clean the detergent reservoir thoroughly, fill it with liquid detergent, install it in the drawer and run a wash cycle. See Clean the ezDispense reservoirs and dispenser drawer.
Source Source: Troubleshooting: ezDispense Error Messages, p. 49
Check soft. Tank
Check soft. Tank in the display. The amount of fabric softener in the softener reservoir did not go down. Softener that sat in the reservoir for a long time has hardened.
- Clean the softener reservoir thoroughly, fill it with liquid fabric softener, install it in the drawer and run a wash cycle. See Clean the ezDispense reservoirs and dispenser drawer.
Source Source: Troubleshooting: ezDispense Error Messages, p. 49
No detergent / No softener
No detergent or No softener in the display. The automatic detergent or softener injection does not work properly.
Source Source: Troubleshooting: ezDispense Error Messages, p. 49
ezDispense error
ezDispense error in the display. The ezDispense function did not work properly.
Source Source: Troubleshooting: ezDispense Error Messages, p. 49
Drawer open
Drawer open in the display. The washer was started, or the drawer was opened during a cycle, without the dispenser drawer fully closed.
- Push the drawer all the way in.
Source Source: Troubleshooting: ezDispense Error Messages, p. 49
Problems
- Water does not drain or drains slowly3 causes in the manual. First: the drain hose is kinked, pinched or clogged.
- Washer is not filling properly5 causes in the manual. First: the inlet filters on the fill valves are clogged.
- Washer will not turn on or will not operate5 causes in the manual. First: the control panel powered off after a period of inactivity.
- Water leaks from the washer4 causes in the manual. First: the hoses are not connected correctly.
- Detergent is not dispensed or dispenses incompletely3 causes in the manual. First: detergent or additives were put in the wrong ezDispense reservoir, or the drawer was not fully closed.
- Too many sudsThe ezDispense amount is too high, the detergent is not HE, or detergent was also put in the manual dispenser while ezDispense is on.
- Buttons beep and nothing happensControl Lock is on.
- Washer is noisy or vibrates5 causes in the manual. First: keys, coins or safety pins are in the drum or the pump.
Too many suds
The ezDispense amount is too high, the detergent is not HE, or detergent was also put in the manual dispenser while ezDispense is on. Source: Troubleshooting: Operation, p. 51
- Lower the ezDispense amount.
- Use only detergent with the HE logo.
- Leave the manual dispenser empty of detergent while ezDispense is turned on.
Buttons beep and nothing happens
Control Lock is on. Source: Troubleshooting: FAQs, p. 47
- Press the Options button, turn the knob to Control Lock, press the OK button, select Off and press the OK button again.
Washer stops for a few minutes and then restarts
A motor protection device has activated to keep the motor from overheating. Source: Troubleshooting: Operation, p. 52
Wash cycle takes longer than the display time
The washer adjusts the cycle time to the load, water pressure and other conditions, so the displayed time is an estimate. Source: Troubleshooting: Operation, p. 51
How-to
- How to clean the drain pump filterWhen a Drainage message appears, the washer drains slowly, and periodically.
- How to clean the water inlet filtersWhen a Water supply message appears or the washer fills slowly.
- How to run the Tub Clean cycleOnce a month, once a week for three weeks if the drum smells musty, and more often with heavy use.
- How to clean the ezDispense reservoirs and dispenser drawerEach time you refill detergent or softener or change to a new type, when a Check det. Tank or Check soft. Tank message appears, and once or twice a month for the drawer.
- How to clean the door sealOnce a month.
- How to level the washerWhen the washer vibrates or rocks during spin.
- How to thaw frozen water inlet hosesWhen a Freeze error message appears and the inlet hoses are frozen.
- How to thaw a frozen drain hoseWhen a Freeze error message appears and the drain hose is frozen.
Maintenance
| Task | When | Source |
|---|---|---|
| Run the Tub Clean cycle | Monthly | Source: Maintenance: Cleaning the Drum, p. 41 |
| Remove and clean the ezDispense reservoirs | Each time you refill the detergent or softener or change to a new type | Source: Maintenance: Cleaning the ezDispense Drawer, p. 42 |
| Remove and clean the detergent dispenser drawer | Once or twice a month | Source: Maintenance: Cleaning the ezDispense Drawer, p. 42 |
| Clean the door seal | Once a month | Source: Maintenance: Cleaning the Door Seal, p. 43 |
| Clean the drain pump filter | Periodically | Source: Maintenance: Cleaning the Drain Pump Filter, p. 44 |
| Leave the door open overnight after you finish using the washer so the drum dries | After use | Source: Maintenance: Leaving the Door Open, p. 42 |
| Before storing where it may freeze: drain the hoses, add 1 gallon of non-toxic RV antifreeze to the empty drum, run the drain pump for 1 minute, unplug the washer and dry the drum | Before storage in freezing temperatures | Source: Maintenance: Care in Cold Climates, pp. 45-46 |
Settings
| Setting | Options | Default | Notes | Source |
|---|---|---|---|---|
| Control Lock | Options button, then Control Lock | Locks all buttons except Power and Options; it does not lock the door. The Control Lock indicator lights, and the setting stays on after power off. | Source: Operation: More Options and Settings: Control Lock, p. 35 | |
| Delay Start | Turn the knob to set 1 hour up to 19 hours in 30-minute steps | Delays the start of the wash cycle. | Source: Operation: More Options and Settings: Delay Start, p. 34 | |
| Detergent Level / Softener Level | Off, Less, Normal, More | Normal | Less lowers the ezDispense amount for the current cycle by 10%, More raises it by 10%, Off turns ezDispense off for that reservoir. | Source: Operation: More Options and Settings: Detergent Level / Softener Level, p. 35 |
| Default Det. Dispense / Default Soft. Dispense | 0.3 oz (9 ml) to 4.0 oz (120 ml) in 0.1 oz (3 ml) steps | 1.5 oz (45 ml) of detergent and 1.0 oz (30 ml) of softener for 11 lb (5 kg) of normally soiled laundry | Sets the amount ezDispense adds per load. | Source: Operation: Additional Settings, p. 36 |
| Softener Tank Use | Additional Settings > Softener Tank Use | Turns the softener reservoir into a second detergent reservoir. Empty and clean it and run ezDispense Nozzle Clean first, or it may fail to dispense. | Source: Operation: Additional Settings, p. 36 | |
| Cycle Optimization | On, Off | On | On reorders the cycle list and options by your usage. Off keeps the current order. | Source: Operation: Additional Settings, p. 36 |
| Signal | Volume of notification and button sounds, from quiet to very loud | Source: Operation: Additional Settings, p. 36 | ||
| Reset Settings | Additional Settings > Reset Settings | Deletes all stored data and initializes the settings. | Source: Operation: Additional Settings, p. 36 | |
| Drum light | More Options menu | The white LED drum light comes on when the washer is turned on, goes out when the door is closed and the cycle starts, and turns off automatically after 4 minutes. | Source: Operation: More Options and Settings: Drum Light, p. 35 |
Parts and consumables
| Item | Replace or refill | Specification | Source |
|---|---|---|---|
| Detergent | – | HE (High-Efficiency) detergent only. Use liquid detergent in the ezDispense reservoir and the manual dispenser for powder; do not put powder in the ezDispense reservoirs. | Source: Troubleshooting: FAQs, p. 47 |
| Tub Clean cleaner | Monthly | Drum cleaner, lime scale remover, liquid chlorine bleach or cleaning tablets, used with the drum empty | Source: Maintenance: Cleaning the Drum, p. 41 |
Specifications
Front-loading washer with an automatic detergent and softener dispenser (ezDispense), a knob and menu display, a Steam option and a maximum spin of 1300 RPM. Source: Product Specifications; Operation: Options and Extra Functions, pp. 8, 34-36
Faults appear as words in the display, such as Water supply, Drainage and Unbalance, not as two-letter codes. The error table also lists six ezDispense messages. Source: Troubleshooting: Error Messages, pp. 48-49
The washer fails to drain when the drain pump filter is clogged. LG says to clean the filter periodically, and a Drainage message appears when it is clogged. Source: Maintenance: Cleaning the Drain Pump Filter, pp. 44-45
| Electrical | 120 V, 60 Hz (both models) | Source: Product Specifications, p. 8 |
|---|---|---|
| Water pressure | 20-120 psi (138-827 kPa) | Source: Product Specifications, p. 8 |
| Dimensions (W x H x D), WM6700H*A | 27 x 39 x 33 1/8 in (70 x 99 x 84 cm); 57 3/4 in (146.6 cm) deep with the door open | Source: Product Specifications, p. 8 |
| Dimensions (W x H x D), WM5700H*A | 27 x 39 x 30 1/4 in (70 x 99 x 77 cm); 55 in (139.6 cm) deep with the door open | Source: Product Specifications, p. 8 |
| Net weight | WM6700H*A 209.5 lb (95 kg); WM5700H*A 207.2 lb (94 kg) | Source: Product Specifications, p. 8 |
| Maximum spin speed | 1300 RPM (both models) | Source: Product Specifications, p. 8 |
Recalls
No exact-model match for WM6700HBA, WM5700HVA in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for LG.
Service contact
LG Customer Information Center: 1-800-243-0000, lg.com/us/support. United States (Canada: 1-888-542-2623). Source: Limited Warranty: To Obtain Warranty Service, pp. 57, 62
Sources
- Owner's Manual, Washing Machine WM6700H*A / WM5700H*A. LG Electronics Inc. Document MFL70701247, revision Rev.06, 2026-01-23, 68 pages, en-US. gscs-b2c.lge.com. Listed on the manufacturer's support page. Retrieved 12 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
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