LG WM6700HBA detergent is not dispensed or dispenses incompletely
Cause 1 of 3Detergent or additives were put in the wrong ezDispense reservoir, or the drawer was not fully closed. Source: Troubleshooting: Operation, p. 51
First checkPut detergent and additives in the correct ezDispense reservoirs.
Causes and checks
Detergent or additives were put in the wrong ezDispense reservoir, or the drawer was not fully closed. Source: Troubleshooting: Operation, p. 51
- Put detergent and additives in the correct ezDispense reservoirs.
- Close the dispenser drawer completely before starting the cycle.
Too much detergent was used. Source: Troubleshooting: Operation, p. 52
- Use the amount the detergent maker recommends. Diluting the detergent with water up to the maximum fill line also keeps it from clogging.
Detergent residue has built up in the dispenser. Source: Troubleshooting: Operation, p. 52
- Clean the dispenser drawer and the ezDispense reservoirs. See Clean the ezDispense reservoirs and dispenser drawer.
All 3 causes checked. Contact LG Customer Information Center: 1-800-243-0000.
Service
If the checks above do not clear it, contact LG Customer Information Center: 1-800-243-0000, lg.com/us/support. United States (Canada: 1-888-542-2623). Source: Limited Warranty: To Obtain Warranty Service, pp. 57, 62
Other WM6700HBA problems
- Water does not drain or drains slowly3 causes in the manual. First: the drain hose is kinked, pinched or clogged.
- Washer is not filling properly5 causes in the manual. First: the inlet filters on the fill valves are clogged.
- Washer will not turn on or will not operate5 causes in the manual. First: the control panel powered off after a period of inactivity.
- Water leaks from the washer4 causes in the manual. First: the hoses are not connected correctly.
- Too many sudsThe ezDispense amount is too high, the detergent is not HE, or detergent was also put in the manual dispenser while ezDispense is on.
- Buttons beep and nothing happensControl Lock is on.
- Washer is noisy or vibrates5 causes in the manual. First: keys, coins or safety pins are in the drum or the pump.
Sources
- Owner's Manual, Washing Machine WM6700H*A / WM5700H*A. LG Electronics Inc. Document MFL70701247, revision Rev.06, 2026-01-23, 68 pages, en-US. gscs-b2c.lge.com. Listed on the manufacturer's support page. Retrieved 12 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.