Epson EcoTank ET-2850 all-in-one printer
- Category
- Printers
- Model number
- ET-2850
- Region
- United States and Canada
- Verified
- Error E-01
- Error E-02
- Error E-11
- Error W-01
- Error W-11
- Error I-22
- Error I-23
- Error I-31
- Error I-41
- Error I-60
- Recovery Mode
- Product does not turn on or off
- Paper does not feed or several sheets feed at once
- Paper does not eject fully or comes out wrinkled
- White or dark lines across the printout
- Printout is blurry or smeared
- How to run a nozzle check from the control panel
- How to clean the print head from the control panel
- How to run a Power Cleaning from the control panel
- How to align the print head from the control panel
- How to refill the ink tanks
- How to reset the ink levels when the LCD asks for it
- How to clear a paper jam inside the product
- How to clear a paper jam in the rear cover
- How to run a product check
- How to restore control panel settings to their defaults
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Error codes
| Code | Meaning | Checks |
|---|---|---|
| E-01 | A printer error has occurred. | Checks |
| E-02 | A scanner error has occurred. | Checks |
| E-11 | The ink pad needs to be replaced. | Checks |
| W-01 | Paper is jammed in the product. | Checks |
| W-11 | An ink pad is nearing the end of its service life. | Checks |
| I-22 | The screen is asking for a button press to set up a wireless connection through an access point. | Checks |
| I-23 | The LCD screen shows a PIN code for setting up the wireless connection. | Checks |
| I-31 | Wireless connection settings are to be made from the computer. | Checks |
| I-41 | The Paper Setup Auto Display option is disabled. | Checks |
| I-60 | The computer may not support WSD (Web Services for Devices). | Checks |
| Recovery Mode | A firmware update has failed. | Checks |
E-01
(E-01) on the LCD screen. A printer error has occurred.
- Turn the product off, then on again.
- If the error continues, check for a paper jam.
Source Source: Solving Problems: Product Status Messages, p. 193
E-02
(E-02) on the LCD screen. A scanner error has occurred.
- Turn the product off, then on again.
Source Source: Solving Problems: Product Status Messages, p. 194
E-11
(E-11) on the LCD screen. The ink pad needs to be replaced.
Source Source: Solving Problems: Product Status Messages, p. 194
W-01
(W-01) on the LCD screen. Paper is jammed in the product.
- Remove the jammed paper, then press the button shown on the LCD screen to clear the error. See Clear a paper jam inside the product.
- If the error continues, turn the product off and back on.
Source Source: Solving Problems: Product Status Messages, p. 194
W-11
(W-11) on the LCD screen. An ink pad is nearing the end of its service life.
Source Source: Solving Problems: Product Status Messages, p. 194
I-22
(I-22) on the LCD screen. The screen is asking for a button press to set up a wireless connection through an access point.
- Press the button on the access point, or click the button on the access point's wireless settings screen displayed on your computer.
Source Source: Solving Problems: Product Status Messages, p. 194
I-23
(I-23) on the LCD screen with a PIN code. The LCD screen shows a PIN code for setting up the wireless connection.
- Enter the PIN code from the LCD screen into the access point or computer within two minutes.
- If you wait longer than two minutes, a time-out error occurs and the code changes. Enter the new code.
Source Source: Solving Problems: Product Status Messages, p. 194
I-31
(I-31) on the LCD screen. Wireless connection settings are to be made from the computer.
- Run the installer and follow the on-screen instructions.
Source Source: Solving Problems: Product Status Messages, p. 194
I-41
(I-41) on the LCD screen. The Paper Setup Auto Display option is disabled.
- Enable Paper Setup Auto Display.
Source Source: Solving Problems: Product Status Messages, p. 194
I-60
(I-60) on the LCD screen. The computer may not support WSD (Web Services for Devices).
- Use a computer that meets this requirement for Scan to PC (WSD).
Source Source: Solving Problems: Product Status Messages, p. 194
Recovery Mode
Recovery Mode on the LCD screen. A firmware update has failed.
- Connect the product with a USB cable and try updating the firmware again.
Source Source: Solving Problems: Product Status Messages, p. 194
Problems
- Product does not turn on or off2 causes in the manual. First: the power cord is loose, or the power button was not held long enough.
- Paper does not feed or several sheets feed at once4 causes in the manual. First: paper does not feed for printing.
- Paper does not eject fully or comes out wrinkled3 causes in the manual. First: the wrong paper size is set, so the paper does not eject fully.
- White or dark lines across the printout6 causes in the manual. First: print head nozzles are clogged.
- Printout is blurry or smeared5 causes in the manual. First: the paper is damp, curled, old or loaded incorrectly.
Noise after filling the ink
The product charges its print head the first time the tanks are filled. The power light flashes until charging finishes; turning the product off earlier can make it charge improperly and use excess ink the next time. Source: Solving Problems: Noise After Filling the Ink, p. 197
How-to
- How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
- How to clean the print head from the control panelWhen the nozzle check pattern has gaps. Cleaning uses ink, so clean only when print quality declines.
- How to run a Power Cleaning from the control panelWhen white or dark lines or missing nozzles remain after cleaning the print head several times.
- How to align the print head from the control panelWhen printouts are grainy or blurry, vertical lines are misaligned, or dark or light horizontal bands appear.
- How to refill the ink tanksWhen the ink level is below the lower line on a tank. Fill the tank to the upper line.
- How to reset the ink levels when the LCD asks for itWhen the LCD screen prompts you to reset the ink levels. The message can appear even when ink remains in the tanks.
- How to clear a paper jam inside the productWhen the LCD screen reports paper jammed inside the product, including (W-01).
- How to clear a paper jam in the rear coverWhen the LCD screen reports paper jammed in the rear cover.
- How to run a product checkTo find out whether the product itself is working when printing from a computer fails.
- How to restore control panel settings to their defaultsWhen a control panel, network, copy or scan setting causes a problem.
Maintenance
Cartridges and ink
| Colour | Part number | Yield | Applies to | Source |
|---|---|---|---|---|
| Black | 502120 | – | All listed numbers | Source: Refilling Ink: Ink Bottle Part Numbers, p. 154 |
| Cyan | 502220 | – | All listed numbers | Source: Refilling Ink: Ink Bottle Part Numbers, p. 154 |
| Magenta | 502320 | – | All listed numbers | Source: Refilling Ink: Ink Bottle Part Numbers, p. 154 |
| Yellow | 502420 | – | All listed numbers | Source: Refilling Ink: Ink Bottle Part Numbers, p. 154 |
Specifications
Ink tank all-in-one printer with a rear paper feeder, a flatbed scanner and an LCD control panel with power, home, help, stop, back, arrow, OK, reset and start buttons. Ink goes into four tanks (black, cyan, magenta, yellow) from bottles; the product has no ink cartridges. Source: Product Basics: Product Parts Locations; Using the Control Panel, pp. 13-16
The LCD screen reports problems as codes in brackets, such as (E-01) or (W-01); the Product Status Messages table lists eleven of them. The printer estimates ink levels by monitoring usage and cannot measure them, so the tank windows are the reliable check. Source: Solving Problems: Product Status Messages; Message Appears Prompting You to Reset Ink Levels, pp. 193-195
| Dimensions, stored (W x D x H) | 14.8 x 13.7 x 7.4 in (375 x 347 x 187 mm) | Source: Technical Specifications: Dimension Specifications, p. 246 |
|---|---|---|
| Dimensions, printing (W x D x H) | 14.8 x 22.3 x 10.2 in (375 x 567 x 259 mm) | Source: Technical Specifications: Dimension Specifications, p. 246 |
| Weight | 11.9 lb (5.4 kg) without ink or power cord | Source: Technical Specifications: Dimension Specifications, p. 246 |
| Power supply | 100 to 240 V, 50/60 Hz; ready mode 4.3 W, sleep mode 0.7 W, power off mode 0.2 W | Source: Technical Specifications: Electrical Specifications, pp. 246-247 |
| Operating temperature and humidity | 50 to 95 °F (10 to 35 °C), 20 to 80% RH without condensation | Source: Technical Specifications: Environmental Specifications, p. 247 |
| Ink storage | -4 to 104 °F (-20 to 40 °C), 1 month at 104 °F (40 °C). Ink freezes at 5 °F (-15 °C) and is usable after about 2 hours at 77 °F (25 °C). | Source: Technical Specifications: Ink Specifications, p. 246 |
| Wi-Fi | IEEE802.11 b/g/n; 802.11n only on the 20 MHz channel | Source: Technical Specifications: Network Interface Specifications, p. 247 |
Recalls
No exact-model match for ET-2850 in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Epson.
Service contact
Epson Support: (562) 276-4382, epson.com/support. United States; Canada (905) 709-3839. 6 AM to 8 PM Pacific Time Monday to Friday and 7 AM to 4 PM Saturday. Source: Solving Problems: Where to Get Help, pp. 238-239
Sources
- User's Guide, ET-2850. Epson America, Inc. Document CPD-60206, revision CPD-60206R1, 259 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
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