Epson ET-2850 how to clear a paper jam inside the product
When the LCD screen reports paper jammed inside the product, including (W-01).
Steps
- Cancel the print job, if necessary.
- Remove any jammed paper from the rear paper feed.
CAUTION
Do not touch the flat white cable or translucent film inside the printer.
Marked CAUTION by the manufacturer Source: Solving Problems: Paper Jam Problems Inside the Product, p. 210
- Open the scanner unit with both hands until it locks and remove any jammed paper inside.
- Close the scanner unit. It closes slowly and resists a little to protect your fingers; keep closing it.
Source: Solving Problems: Paper Jam Problems Inside the Product Source: Solving Problems: Paper Jam Problems Inside the Product, pp. 208-210
Used for
- W-01: Paper is jammed in the product.
Other ET-2850 procedures
- How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
- How to clean the print head from the control panelWhen the nozzle check pattern has gaps. Cleaning uses ink, so clean only when print quality declines.
- How to run a Power Cleaning from the control panelWhen white or dark lines or missing nozzles remain after cleaning the print head several times.
- How to align the print head from the control panelWhen printouts are grainy or blurry, vertical lines are misaligned, or dark or light horizontal bands appear.
- How to refill the ink tanksWhen the ink level is below the lower line on a tank. Fill the tank to the upper line.
- How to reset the ink levels when the LCD asks for itWhen the LCD screen prompts you to reset the ink levels. The message can appear even when ink remains in the tanks.
- How to clear a paper jam in the rear coverWhen the LCD screen reports paper jammed in the rear cover.
- How to run a product checkTo find out whether the product itself is working when printing from a computer fails.
- How to restore control panel settings to their defaultsWhen a control panel, network, copy or scan setting causes a problem.
Sources
- User's Guide, ET-2850. Epson America, Inc. Document CPD-60206, revision CPD-60206R1, 259 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.