Epson EcoTank ET-2800 printer

Category: Printers
Model number: ET-2800, ET-2803
Region: United States and Canada
Manual: CPD-60271 revision CPD-60271R2
Verified: 13 November 2026

Filter codes, problems and how-tos

Error codes

Code	Meaning	Checks
E-01	A printer error has occurred.	Checks
E-02	A scanner error has occurred.	Checks
E-11	An ink pad needs to be replaced. Scanning and other non-printing features stay available.	Checks
E-12	A borderless printing ink pad needs to be replaced. Borderless printing is unavailable; printing with a border still works.	Checks
W-01	Paper is jammed in the product.	Checks
W-11	An ink pad is nearing the end of its service life.	Checks
W-14	A borderless printing ink pad is nearing the end of its service life.	Checks
I-22	The product is waiting for the router or access point to confirm a wireless connection.	Checks
I-23	A PIN code is shown for wireless setup.	Checks
I-31	The product expects wireless settings to be made from a computer.	Checks
I-41	The Paper Setup Auto Display option is disabled, which AirPrint requires.	Checks
I-60	The computer may not support WSD (Web Services for Devices) for Scan to PC.	Checks
Recovery Mode	A firmware update has failed.	Checks
No Wi-Fi connection icon	There is no Wi-Fi connection.	Checks
Wi-Fi error or searching icon	A Wi-Fi network error has occurred, or the product is searching for a connection.	Checks
Wi-Fi Direct not connected icon	Wi-Fi Direct mode is not enabled.	Checks
Power light flashing	The product is cleaning the print head or charging the print head after the first ink fill. The light stays on when the cleaning cycle finishes.	2 causes
E-1 (network report)	The product reports that the network cable is not connected or the network devices are off.	Checks
E-2, E-3 or E-7 (network report)	No wireless network name (SSID) was found, or the entered security key does not match the router.	2 causes
E-5 (network report)	The security mode on the router does not match the printer's setting.	Checks
E-6 (network report)	The MAC address of the printer may be filtered by the router.	Checks
E-8 (network report)	An incorrect IP address is assigned to the printer.	Checks
E-9 (network report)	The connection or network setup of the computer or other device needs checking. Connection using EpsonNet Setup is available.	Checks
E-10 (network report)	The IP address, subnet mask or default gateway setup needs checking.	1 causes
E-11 (network report)	The TCP/IP setup is incomplete because the default gateway is not set.	Checks
E-12 (network report)	The security key, key index, IP address, subnet mask or default gateway setup needs confirming.	2 causes
E-13 (network report)	The security key, key index, or the connection and network setup of the computer or device needs confirming.	2 causes
Wi-Fi environment needs to be improved	The Wi-Fi signal or environment is poor.	Checks
No more devices can be connected	The Wi-Fi Direct (Simple AP) limit of 8 devices is reached.	Checks
Same SSID as Wi-Fi Direct exists	Another network uses the same name as the product's Wi-Fi Direct network.	Checks

Epson codes on other models

E-01

(E-01) on the LCD screen. A printer error has occurred.

Turn the product off, then on again.
If the error continues, check for a paper jam.

Epson America technical support If there is no paper jam, contact Epson for support. Contact: (562) 276-4382 or epson.com/support.

Source Source: Product Status Messages, p. 187

E-02

(E-02) on the LCD screen. A scanner error has occurred.

Turn the product off, then on again.

Source Source: Product Status Messages, p. 187

E-11

(E-11) on the LCD screen. An ink pad needs to be replaced. Scanning and other non-printing features stay available.

Use the scanner and other features that do not print while you wait.

Epson America technical support Contact Epson for support to have the ink pad replaced. Contact: (562) 276-4382 or epson.com/support.

Source Source: Product Status Messages, pp. 187-188

E-12

(E-12) on the LCD screen. A borderless printing ink pad needs to be replaced. Borderless printing is unavailable; printing with a border still works.

Print with a border until the pad is replaced.

Epson America technical support Contact Epson for support to have the ink pad replaced. Contact: (562) 276-4382 or epson.com/support.

Source Source: Product Status Messages, pp. 187-188

W-01

(W-01) on the LCD screen. Paper is jammed in the product.

Remove the jammed paper. See Clear a paper jam inside the printer.
Press the button indicated on the LCD screen to clear the error.
If the error continues, turn the product off and back on.

Source Source: Product Status Messages, p. 187

W-11

(W-11) on the LCD screen. An ink pad is nearing the end of its service life.

To continue printing, press the start button.

Epson America technical support Contact Epson for support. Contact: (562) 276-4382 or epson.com/support.

Source Source: Product Status Messages, pp. 187-188

W-14

(W-14) on the LCD screen. A borderless printing ink pad is nearing the end of its service life.

To continue printing, press the start button.

Epson America technical support Contact Epson for support. Contact: (562) 276-4382 or epson.com/support.

Source Source: Product Status Messages, pp. 187-188

I-22

(I-22) on the LCD screen. The product is waiting for the router or access point to confirm a wireless connection.

Press the WPS button on the router or access point, or click the button on its wireless settings screen on your computer.

Source Source: Product Status Messages, p. 187

I-23

(I-23) on the LCD screen with a PIN code. A PIN code is shown for wireless setup.

Enter the PIN code shown on the LCD screen into the router, access point or computer within two minutes.
If two minutes pass, a time-out error occurs and the code changes; enter the new code.

Source Source: Product Status Messages, p. 187

I-31

(I-31) on the LCD screen. The product expects wireless settings to be made from a computer.

Run the installer on your computer and follow the on-screen instructions.

Source Source: Product Status Messages, p. 187

I-41

(I-41) on the LCD screen. The Paper Setup Auto Display option is disabled, which AirPrint requires.

Enable the Paper Setup Auto Display option to use AirPrint.

Source Source: Product Status Messages, p. 187

I-60

(I-60) on the LCD screen. The computer may not support WSD (Web Services for Devices) for Scan to PC.

Check that your computer runs a supported English version of Windows.
Check that the product is connected correctly to the computer.

Source Source: Product Status Messages, p. 188

Recovery Mode

Recovery Mode on the LCD screen. A firmware update has failed.

Connect the product to the computer with a USB cable.
Try the firmware update again.

Epson America technical support If Recovery Mode appears again, contact Epson for support. Contact: (562) 276-4382 or epson.com/support.

Source Source: Product Status Messages, p. 188

No Wi-Fi connection icon

No Wi-Fi connection icon on the LCD screen. There is no Wi-Fi connection.

Connect the product with the Wi-Fi Setup Wizard. See Connect to Wi-Fi with the Wi-Fi Setup Wizard.
Or connect with Push Button Setup (WPS). See Connect to a router with WPS.

Source Source: Status Icon Information; Selecting Wireless Network Settings from the Control Panel; Using WPS to Connect to a Network, pp. 17, 34-35, 38-39

Wi-Fi error or searching icon

Wi-Fi error icon on the LCD screen. A Wi-Fi network error has occurred, or the product is searching for a connection.

Print a network connection report and look up its error code. See Print a network connection report.
If the Wi-Fi icon is missing after setup, repeat the setup steps, checking the network name and password.

Source Source: Status Icon Information; Selecting Wireless Network Settings from the Control Panel; Printing a Network Connection Report, pp. 17, 35, 40-41

Wi-Fi Direct not connected icon

No Wi-Fi Direct connection icon on the LCD screen. Wi-Fi Direct mode is not enabled.

Repeat the Wi-Fi Direct setup. See Turn on Wi-Fi Direct.

Source Source: Enabling Wi-Fi Direct (Simple AP) Mode, p. 38

E-1 (network report)

E-1 at the top of the network connection report. The product reports that the network cable is not connected or the network devices are off.

Check that the router, access point or hub is on and the network cable is firmly connected at both ends.
If you are setting up Wi-Fi, unplug the network cable and run the Wi-Fi setup again, because Ethernet and Wi-Fi cannot be connected at the same time.

Source Source: Network Connection Report Codes and Messages, p. 42

E-5 (network report)

E-5 at the top of the network connection report. The security mode on the router does not match the printer's setting.

Set the router security to WEP-64 bit (40 bit), WEP-128 bit (104 bit), WPA PSK (TKIP/AES), WPA2 PSK (TKIP/AES), WPA (TKIP/AES), WPA2 (TKIP/AES) or WPA3-SAE (AES), then reset the product's network settings.
Check that you are connecting to the 2.4GHz band and using the password for that band.

Source Source: Network Connection Report Codes and Messages, p. 44

E-6 (network report)

E-6 at the top of the network connection report. The MAC address of the printer may be filtered by the router.

Find the MAC address on the network connection report and register it in the router or access point.
If the router uses shared authentication with WEP, check the authentication key and index.
If the router limits the number of connected devices, raise the limit.

Source Source: Network Connection Report Codes and Messages, p. 44

E-8 (network report)

E-8 at the top of the network connection report. An incorrect IP address is assigned to the printer.

If Obtain IP Address is set to Auto, enable DHCP on the router or access point.
If Obtain IP Address is set to Manual, set an IP address in range for the network segment on the control panel or in Web Config.
You can also turn off the product and the router or access point, wait about 10 seconds and turn both on again.

Source Source: Network Connection Report Codes and Messages, p. 44

E-9 (network report)

E-9 at the top of the network connection report. The connection or network setup of the computer or other device needs checking. Connection using EpsonNet Setup is available.

Check that the computer or network device is on and can reach the internet and other devices on the same network.
If the product still cannot connect, turn the router or access point off, wait about 10 seconds and turn it on.
Download and install the product software again to reset the network settings.

Source Source: Network Connection Report Codes and Messages, p. 45

E-11 (network report)

E-11 at the top of the network connection report. The TCP/IP setup is incomplete because the default gateway is not set.

Check that the default gateway address on the network connection report is correct.
Turn on the device that is set as the default gateway.

Source Source: Network Connection Report Codes and Messages, p. 45

Wi-Fi environment needs to be improved

The Wi-Fi environment needs to be improved. Turn the wireless router off and then turn it on. The Wi-Fi signal or environment is poor.

Move the product closer to the router or access point and remove obstacles between them.
Turn the router or access point off, wait about 10 seconds and turn it on.
If the product still cannot connect, check the router documentation for solutions.

Source Source: Network Environment Messages, p. 47

No more devices can be connected

*No more devices can be connected. Disconnect one of the connected devices if you want to add another one. The Wi-Fi Direct (Simple AP) limit of 8 devices is reached.

Disconnect one connected device before you add another.

Source Source: Network Environment Messages, p. 47

Same SSID as Wi-Fi Direct exists

The same SSID as Wi-Fi Direct exists in the environment. Change the Wi-Fi Direct SSID if you cannot connect a smart device to the printer. Another network uses the same name as the product's Wi-Fi Direct network.

Change the Wi-Fi Direct SSID. You can change the part after "DIRECT-XX-"; the custom name must be 22 characters or less.

Source Source: Network Environment Messages, p. 47

Problems

Printer does not turn on or off2 causes in the manual. First: the power cord is loose or the power button was not held long enough to turn the product on.
Noise after filling the ink tanks2 causes in the manual. First: the first time the tanks are filled, the product charges its print head. The power light flashes until charging finishes.
Message asks to reset ink levelsThe LCD screen asks you to reset the ink levels after a refill. The message can also appear while ink remains in the tanks.
Printout is faint or has gaps5 causes in the manual. First: nozzles are clogged.
White or dark lines across the printout6 causes in the manual. First: nozzles are clogged.
Printout is blurry or smeared5 causes in the manual. First: the paper is damp, curled, old, loaded wrongly, outside the product's specification, or the paper type setting is wrong.
Printout is grainy3 causes in the manual. First: the paper is loaded with the wrong side up, or the print quality setting is low.
Printout colours are wrong3 causes in the manual. First: A printer software setting changes the colour.
Blank pages print2 causes in the manual. First: the paper size setting is wrong, or a blank page is in the document.
Printout is slanted2 causes in the manual. First: the paper is not squared against the guides or the settings are wrong.
Border appears on borderless prints2 causes in the manual. First: the paper type, size or driver setting does not allow borderless printing.
Margins on the printout are wrong2 causes in the manual. First: the paper size, margin or loading settings are wrong.
Incorrect characters print2 causes in the manual. First: the cable, USB hub, spooler or computer sleep state interferes with the print job.
Image size or position is wrong2 causes in the manual. First: paper size, layout or loading settings are wrong.
Printed image is invertedA mirror or inversion setting is on.
Too many copies printThe Copies setting asks for several copies.
Nothing prints3 causes in the manual. First: the product is off, disconnected or offline.
Printer icon is missing from the Windows taskbarThe Status Monitor shortcut is not enabled.
Printing is slow3 causes in the manual. First: the product slowed down after long continuous printing.
Paper does not feed or several sheets feed at once4 causes in the manual. First: paper does not feed for printing.
Paper does not eject fully or comes out wrinkled2 causes in the manual. First: the paper size setting is wrong.
Printer cannot connect to the wireless router4 causes in the manual. First: the signal path to the 2.4 GHz router is poor.
Network software cannot find the printer2 causes in the manual. First: epsonNet Setup cannot see the product on the network.
Printer does not appear in the Mac printer windowThe product needs a restart or the WPS window timed out.
Wireless connection is unstable on a MacA device on a Mac USB 3.0 port interferes with the wireless connection.
Cannot print over a network2 causes in the manual. First: the product, driver or network settings are wrong.
Cannot scan over a networkSoftware, firewall or resolution settings block the scan.
Printer makes noise but nothing copiesNozzles are clogged, the software is wrongly installed, or the product is tilted.
Copies have faint or wrong coloursNozzles are clogged, or the glass or paper is the cause.
Copy position, size or margins are wrongThe original, paper or copy settings are wrong.
Product software will not installCable, programs, privileges or system requirements interfere with installation.
LCD screen text is in the wrong languageThe panel language is set to another language.
Scanning software does not work or Epson Scan 2 will not startThe computer, cable or settings prevent scanning.
Scanning is slowThe resolution is high or the computer is short of resources.
Cannot send scans to a cloud serviceThe computer, login or service is unavailable.
Scanned image shows only dots, a line of dots or crooked linesThe original is placed wrongly or the glass is dirty.
Scanned image is blurry, too dark or shows the back of the original2 causes in the manual. First: movement, pressure or settings affect the scan.
Characters are not recognised in a scan converted to editable textThe original, language or scan settings are not suitable for OCR.
Scanned image edges are cropped, patchy or show ripples3 causes in the manual. First: the original is placed too close to the glass edge.

Message asks to reset ink levels

The LCD screen asks you to reset the ink levels after a refill. The message can also appear while ink remains in the tanks. Source: Message Appears Prompting You to Reset Ink Levels, p. 189

Fill all tanks, or the tanks named on the LCD screen, to the top. See Refill the ink tanks.
Select the colours you refilled on the LCD screen.
Follow the LCD screen instructions to reset the ink levels.

Printed image is inverted

A mirror or inversion setting is on. Source: Inverted Image, p. 211

Turn off any mirror or inversion setting in the printing application.
Turn off Mirror Image, Flip horizontally or Reverse page orientation in the printer software; the name depends on the operating system.

Too many copies print

The Copies setting asks for several copies. Source: Too Many Copies Print, p. 212

Check that the Copies setting in the printing program or printer software is not set for multiple copies.

Printer does not appear in the Mac printer window

The product needs a restart or the WPS window timed out. Source: Product Does Not Appear in Mac Printer Window, p. 197

Turn the product off, wait 30 seconds and turn it on.
If you connect with WPS and the Wi-Fi icon on the LCD screen is not lit, select a WPS option on the control panel within 2 minutes of pressing the WPS button on the router.

Wireless connection is unstable on a Mac

A device on a Mac USB 3.0 port interferes with the wireless connection. Source: Wireless Network Connection is Unstable on a Mac, p. 197

Move the device connected to the Mac USB 3.0 port further away from the Mac.

Printer makes noise but nothing copies

Nozzles are clogged, the software is wrongly installed, or the product is tilted. Source: Product Makes Noise, But Nothing Copies, p. 200

Run a nozzle check and clean the print head if needed. See Run a nozzle check from the control panel.
If the nozzle check page does not print but power is on, check that the product software is installed correctly.
Make sure the product is level.

LCD screen text is in the wrong language

The panel language is set to another language. Source: Control Panel Setup Problems, p. 193

Select a different language for the panel. See Change the LCD screen language.

Scanning is slow

The resolution is high or the computer is short of resources. Source: Scanning is Slow, p. 225

Scan at a lower resolution, if possible.
Make sure the computer meets the requirements for your operating system; increase memory or reduce the resolution.

Cannot send scans to a cloud service

The computer, login or service is unavailable. Source: Cannot Send Scans to a Cloud Service, p. 225

Make sure the computer is connected to the internet.
Check the login information for the cloud service.
Check the cloud service website to see whether it is down for maintenance.

Printer makes noise while it sits idle

The product is performing routine maintenance. This is normal. Source: Product Makes Noise When It Sits for a While, p. 201

How-to

How to clear a paper jam inside the printerWhen the LCD screen shows W-01 or a message that paper has jammed inside the product.
How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
How to clean the print head from the control panelWhen the nozzle check pattern has gaps or is faint. Cleaning uses ink, so run it only when print quality declines.
How to run a Power Cleaning from the control panelWhen most or all lines are missing in the nozzle check pattern, or the printout is blank. If most of the lines appear, run a Cleaning instead.
How to align the print head from the control panelWhen printouts are grainy or blurry, vertical lines are misaligned, or dark or light horizontal bands appear. Banding can also come from clogged nozzles.
How to clean the paper guide rollersWhen there is ink on the back of a printout.
How to refill the ink tanksWhen an ink level is below the lower line on a tank, or the LCD screen reports low ink.
How to run a product checkTo find out whether the printer itself works when printing from a computer fails.
How to reset the network settingsWhen the network settings need to return to their defaults, for example before reinstalling the software.
How to restore all control panel settings to their defaultsWhen a problem with control panel settings remains and you want to reset all of them.
How to connect to Wi-Fi with the Wi-Fi Setup WizardTo join the printer to a wireless router from the control panel.
How to turn on Wi-Fi DirectTo connect a computer or mobile device directly to the printer without a router.
How to connect to a router with WPSWhen the router or access point has a WPS button, hardware or virtual.
How to print a network status sheetTo read the product's IP address, MAC address, signal strength or number of Wi-Fi Direct devices.
How to print a network connection reportTo get an error code for a Wi-Fi connection problem.
How to open the Web Config utilityTo view or change the printer's network settings in a web browser.
How to turn off Wi-Fi or Wi-Fi DirectWhen you change the connection type or need to clear a network problem.
How to connect the printer to a new Wi-Fi routerAfter you replace the wireless router.
How to change from a USB connection to Wi-FiWhen the printer is connected to the computer by USB and you want it on Wi-Fi.
How to change the LCD screen languageWhen the LCD screen text is in a language you cannot read.
How to block computer access over USBTo restrict access to the product from a USB-connected computer.
How to check the number of printsTo see the total, black-and-white and colour prints.
How to clean the scanner glass and outer caseTo clean the product, which Epson says to do several times a year.
How to prepare the printer for transport or storageBefore you move the printer any distance or store it.
How to update the printer softwareTo get free updates to the product software.

Maintenance

Task	When	Source
Clean the scanner glass, outer case and control panel	Several times a year	Source: Cleaning Your Product, p. 181
Check the ink tanks visually and refill any tank below the lower line	Periodically; do not keep ink levels low for extended periods	Source: Refilling Ink, p. 144
Run a nozzle check before cleaning the print head	Only when print quality declines	Source: Print Head Maintenance, p. 158
Wait between Power Cleanings	At least 12 hours between Power Cleanings	Source: Power Cleaning Using the Product Control Panel, p. 172
Clean and align the print head if quality declines after transport	When you print again after transport	Source: Transporting Your Product, p. 185

Cartridges and ink

Colour	Part number	Yield	Applies to	Source
Black	522120	–	All listed numbers	Source: Ink Bottle Part Numbers, p. 151
Yellow	522220	–	All listed numbers	Source: Ink Bottle Part Numbers, p. 151
Magenta	522320	–	All listed numbers	Source: Ink Bottle Part Numbers, p. 151
Cyan	522420	–	All listed numbers	Source: Ink Bottle Part Numbers, p. 151

Specifications

EcoTank printer with a rear paper feeder, a scanner glass and an LCD screen with arrow, OK, start, stop, home, back and reset buttons. Epson's ET-2800/ET-2803 User's Guide (CPD-60271) lists its faults as LCD codes such as E-01, W-01 and I-22. Source: Product Parts - Front; Control Panel Buttons and Lights; Product Status Messages, pp. 13, 16, 187

Codes E-11, E-12, W-11 and W-14 concern the waste ink pads. Epson states the pads are not a user-replaceable part, so these codes route to Epson support. Source: Product Status Messages, p. 188

The ink bottle part numbers are 522120 (black), 522220 (yellow), 522320 (magenta) and 522420 (cyan). Fill each tank to its upper line; the tanks hold ink in the printer, not in cartridges. Source: Ink Bottle Part Numbers; Refilling the Ink Tanks, p. 151

Dimensions, stored (H x W x D)	7.0 x 14.8 x 13.7 inches (179 x 375 x 347 mm)	Source: Dimension Specifications, p. 240
Dimensions, printing (H x W x D)	10.0 x 14.8 x 22.8 inches (253 x 375 x 578 mm)	Source: Dimension Specifications, p. 240
Weight	Approximately 9.0 lb (4.1 kg) without ink or power cord	Source: Dimension Specifications, p. 240
Power supply	100 to 240 V, 50 to 60 Hz, rated current 0.4 to 0.2 A	Source: Electrical Specifications, pp. 240-241
Power consumption (USB connection)	Standalone copying approximately 12 W; ready mode approximately 4.5 W; sleep mode approximately 0.7 W; power off mode approximately 0.2 W	Source: Electrical Specifications, p. 241
Operating environment	Temperature 50 to 95 °F (10 to 35 °C); humidity 20 to 80% RH without condensation	Source: Environmental Specifications, p. 241
Wi-Fi	IEEE 802.11 b/g/n on 2.4 GHz; infrastructure mode and Wi-Fi Direct (Simple AP); WPA2-PSK (AES), WEP (64/128 bit) and WPA3-SAE (AES) are supported, but WEP and WPA3-SAE are not supported for Wi-Fi Direct	Source: Network Interface Specifications, pp. 241-242
Wi-Fi Direct device limit	Up to 8 devices	Source: Wi-Fi Direct Mode Setup, p. 36
USB interface	Hi-Speed USB; USB 3.0 cables are not supported	Source: Interface Specifications, p. 241
Scanner	Flatbed colour scanner, CIS sensor, 1200 dpi main scan and 2400 dpi sub scan, maximum document size 8.5 x 11.7 inches (216 x 297 mm)	Source: Scanning Specifications, p. 239
Ink storage	-4 to 104 °F (-20 to 40 °C); ink freezes at 5 °F (-15 °C) and is usable after 2 hours at 77 °F (25 °C)	Source: Ink Specifications, p. 240

Recalls

No exact-model match for ET-2800, ET-2803 in the U.S. Consumer Product Safety Commission recall database, checked 13 November 2026. Recalls can name model families, so also check current recalls for Epson.

Service contact

Epson America technical support: (562) 276-4382, epson.com/support. United States, 7 a.m. to 4 p.m. Pacific Time, Monday through Friday. Canada: (905) 709-3839, same hours (epson.ca/support). Source: Where to Get Help, pp. 232-233

Sources

User's Guide, ET-2800/ET-2803. Epson America, Inc. Document CPD-60271, revision CPD-60271R2, 253 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to: ET-2800, ET-2803. United States and Canada.
Source: User's Guide, ET-2800/ET-2803, CPD-60271 revision CPD-60271R2
Last verified: 13 November 2026

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