Epson ET-2800 “E-12 (network report)”
The security key, key index, IP address, subnet mask or default gateway setup needs confirming.
Cause 1 of 2The manual network values or the security key index are wrong. Source: Network Connection Report Codes and Messages, p. 46
First checkCheck that other devices on the network are on.
Causes and checks
The manual network values or the security key index are wrong. Source: Network Connection Report Codes and Messages, p. 46
- Check that other devices on the network are on.
- If you enter them manually, check the IP address, subnet mask and default gateway.
- Confirm that the subnet mask and default gateway match those of the other devices, and that the IP address does not conflict with another device.
The connection still fails after the values are correct. Source: Network Connection Report Codes and Messages, p. 46
- Turn the router or access point off, wait about 10 seconds, and turn it on.
- Download and install the product software again to reset the network settings.
- If the router uses WEP with several registered passwords, set the first registered password on the product.
All 2 causes checked. Contact Epson America technical support: (562) 276-4382.
Service
If the checks above do not clear it, contact Epson America technical support: (562) 276-4382, epson.com/support. United States, 7 a.m. to 4 p.m. Pacific Time, Monday through Friday. Canada: (905) 709-3839, same hours (epson.ca/support). Source: Where to Get Help, pp. 232-233
Other ET-2800 codes
- E-01: A printer error has occurred.
- E-02: A scanner error has occurred.
- E-11: An ink pad needs to be replaced. Scanning and other non-printing features stay available.
- E-12: A borderless printing ink pad needs to be replaced. Borderless printing is unavailable; printing with a border still works.
- W-01: Paper is jammed in the product.
- W-11: An ink pad is nearing the end of its service life.
- W-14: A borderless printing ink pad is nearing the end of its service life.
- I-22: The product is waiting for the router or access point to confirm a wireless connection.
- I-23: A PIN code is shown for wireless setup.
- I-31: The product expects wireless settings to be made from a computer.
- I-41: The Paper Setup Auto Display option is disabled, which AirPrint requires.
- I-60: The computer may not support WSD (Web Services for Devices) for Scan to PC.
- Recovery Mode: A firmware update has failed.
- No Wi-Fi connection icon: There is no Wi-Fi connection.
- Wi-Fi error or searching icon: A Wi-Fi network error has occurred, or the product is searching for a connection.
- Wi-Fi Direct not connected icon: Wi-Fi Direct mode is not enabled.
- Power light flashing: The product is cleaning the print head or charging the print head after the first ink fill. The light stays on when the cleaning cycle finishes.
- E-1 (network report): The product reports that the network cable is not connected or the network devices are off.
- E-2, E-3 or E-7 (network report): No wireless network name (SSID) was found, or the entered security key does not match the router.
- E-5 (network report): The security mode on the router does not match the printer's setting.
- E-6 (network report): The MAC address of the printer may be filtered by the router.
- E-8 (network report): An incorrect IP address is assigned to the printer.
- E-9 (network report): The connection or network setup of the computer or other device needs checking. Connection using EpsonNet Setup is available.
- E-10 (network report): The IP address, subnet mask or default gateway setup needs checking.
- E-11 (network report): The TCP/IP setup is incomplete because the default gateway is not set.
- E-13 (network report): The security key, key index, or the connection and network setup of the computer or device needs confirming.
- Wi-Fi environment needs to be improved: The Wi-Fi signal or environment is poor.
- No more devices can be connected: The Wi-Fi Direct (Simple AP) limit of 8 devices is reached.
- Same SSID as Wi-Fi Direct exists: Another network uses the same name as the product's Wi-Fi Direct network.
Sources
- User's Guide, ET-2800/ET-2803. Epson America, Inc. Document CPD-60271, revision CPD-60271R2, 253 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.