HP M209dw how to clean the pickup roller
When the printer does not pick up paper and the earlier checks did not help.
Steps
- Turn off the printer.
- Unplug the power cord from the back of the printer.
- Remove the paper stack from the input tray.
- Flip the printer on its side.
- Hold the blue latch released and remove the panel.
- Dampen a soft, lint-free cloth with alcohol or water and wipe each roller, pressing with moderate pressure.
- Wait about 10 minutes for the pickup roller to dry completely.
- Hold the blue latch, align the panel and insert it, then release the latch to lock the panel.
- Flip the printer back upright.
- Reload the paper stack in the input tray.
- Plug the power cord back in and turn on the printer.
Source: Printer does not pick up paper or misfeeds: Clean the pickup roller Source: Printer does not pick up paper or misfeeds: Clean the pickup roller, pp. 48-49
Used for
Other M209dw procedures
- How to clear a jam from the input trayWhen the Paper light blinks and paper is stuck at the input tray.
- How to clear a jam in the printer baseWhen paper is stuck at the bottom of the printer.
- How to clear a jam in the print cartridge areaWhen paper is stuck behind the cartridge.
- How to clear a jam in the rear duplexerWhen paper is stuck at the back of the printer.
- How to load paper in the input trayWhen the Paper light blinks because the tray is empty.
- How to replace the toner cartridgeWhen the print cartridge nears the end of its life and redistributing toner no longer gives acceptable print quality.
- How to redistribute toner in the cartridgeWhen the Cartridge light shows low toner and print quality is still acceptable.
- How to inspect the toner cartridgeWhen print quality is poor or the page prints black.
- How to clean the cartridge with Cartridge Cleaning ModeWhen pages show background shading, vertical dark bands or repeating horizontal banding.
- How to print a cleaning pageWhen pages show toner specks, spatter, smears, streaks, lines or repeating marks.
- How to open the Embedded Web Server (EWS)Before any step that uses the EWS.
- How to connect the printer to Wi-Fi with HP SmartFor first setup, after turning wireless off, or after restoring network settings.
- How to connect the printer to Wi-Fi with WPSWhen the router has a WPS button.
- How to connect the printer to an Ethernet networkWhen you want a wired connection on a model with an Ethernet port.
- How to restore network settings to defaultWhen the printer must return to wireless setup mode.
- How to print a configuration reportTo see the printer usage log, event logs, network status and settings.
- How to print a Wireless Network Test ReportWhen the printer will not connect to Wi-Fi.
- How to restore the original factory defaultsAfter disabling functions or changing settings you want to undo.
- How to turn Cartridge Policy on or offTo allow only genuine HP cartridges, or to remove that restriction.
- How to change what the printer does when the cartridge is Very LowTo make the printer stop, or keep printing, at the Very Low state.
- How to adjust print densityWhen prints are consistently too light or too dark.
Sources
- User Guide, HP LaserJet M207-M212 series. HP Development Company, L.P. Document c06977277, revision EN-WW (PDF created 2020-12-03), 133 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.