HP M209dw paper jam
Cause 1 of 5Jam in the input tray. Source: Clear paper jams: Clear jams from the input tray, p. 53
First checkRemove the cartridge and the paper stack, then pull the jam out.
Causes and checks
Jam in the input tray. Source: Clear paper jams: Clear jams from the input tray, p. 53
- Remove the cartridge and the paper stack, then pull the jam out. See Clear a jam from the input tray.
Jam in the printer base. Source: Clear paper jams: Clear jams in the printer base, p. 55
- Remove the base panel and take out the paper. See Clear a jam in the printer base.
Jam in the print cartridge area. Source: Clear paper jams: Clear jams from the print cartridge area, p. 57
- Remove the cartridge and pull the paper out slowly. See Clear a jam in the print cartridge area.
Jam in the output area. Source: Clear paper jams: Clear jams from the output areas, p. 59
- Remove any visible jammed paper from the output tray area.
- Use both hands so the paper does not tear.
Jam in the rear duplexer. Source: Clear paper jams: Clear jams in the rear duplexer, p. 59
- Open the rear access door and pull the paper out slowly. See Clear a jam in the rear duplexer.
All 5 causes checked. Contact HP Customer Support.
Service
If the checks above do not clear it, contact HP Customer Support, hp.com/support. Telephone numbers by country are on the flyer in the box or at www.hp.com/support. Source: Customer support, p. 104
Other M209dw problems
- Printer does not pick up paper from the input trayThe tray, paper settings or pickup roller need attention.
- Printer picks up several sheets at onceThe paper stack, paper quality or tray fill is wrong.
- Paper jams keep happeningPaper type setting, internal toner residue or another cause.
- Printed page is light or fadedPrinted page is light or faded
- Gray background or print darker than expectedGray background or print darker than expected
- Blank page, nothing printedBlank page, nothing printed
- Entire page prints blackEntire page prints black
- Repeating bands or lines down the page in filled areasRepeating bands or lines down the page in filled areas
- Vertical streaks on the pageLight vertical streaks that appear only in filled areas.
- Faint shadow of the image repeated down the pageFaint shadow of the image repeated down the page
- Toner rubs off along the page edgesToner rubs off along the page edges
- Image is off-center or skewed on the pageImage is off-center or skewed on the page
- Printed pages are curled2 causes in the manual. First: positive curl: the paper curls toward the printed side, in dry rooms or with high-coverage pages.
- Pages do not stack neatly in the output trayPages do not stack neatly in the output tray
- Background shading, vertical dark bands or repeating horizontal bandsBackground shading, vertical dark bands or repeating horizontal bands
- Toner specks, spatter, smears, streaks or repeating marksToner specks, spatter, smears, streaks or repeating marks
- Printer will not connect to Wi-FiPower, radio, SSID or security information is wrong.
- Printer does not print after wireless setup2 causes in the manual. First: the printer, network, firewall or computer is not ready.
- Wireless printing stopped after moving the router or printerThe printer and the computer are on different networks.
- Cannot connect more devices with Wi-Fi DirectRange, concurrent-user limit, firewall or network problem.
- Wireless printer loses connection while on a VPNTypically, a VPN connection and other networks cannot be used at the same time.
- Wi-Fi network does not appear in the printer's listThe router is off, out of range, hidden or the list is stale.
- Wireless network is not workingThe network has lost communication or the devices are on different networks.
- Ethernet connection does not workThe network, the Ethernet cable or antivirus software prevents the connection.
Sources
- User Guide, HP LaserJet M207-M212 series. HP Development Company, L.P. Document c06977277, revision EN-WW (PDF created 2020-12-03), 133 pages, en. h10032.www1.hp.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.