Epson EcoTank Photo ET-8550 wide-format all-in-one printer
- Category
- Printers
- Model number
- ET-8550, ET-8500
- Region
- United States and Canada
- Verified
- Printer error
- Error occurred while saving
- Have you loaded the following paper in the XX?
- Borderless printing ink pad nearing the end of its service life
- Borderless printing ink pad has reached the end of its service life
- Paper Configuration is set to Off
- Communication error
- IP address and subnet mask combination invalid
- Update the root certificate
- Print Head Adjustment Canceled
- Install the Epson Event Manager software
- Product does not turn on or off
- Noise after filling the ink
- Paper does not feed or several sheets feed at once
- How to refill an ink tank
- How to run a nozzle check from the control panel
- How to clean the print head from the control panel
- How to run a Power Cleaning from the control panel
- How to align the print head from the control panel
- How to clear a paper jam in the paper cassettes
- How to clear a paper jam inside the product
- How to reset the ink levels when the LCD asks for it
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Error codes
| Code | Meaning | Checks |
|---|---|---|
| Printer error | The product reports a printer error. | Checks |
| Error occurred while saving | The external storage device may be damaged. | Checks |
| Have you loaded the following paper in the XX? | The paper source does not hold the paper the job needs. | Checks |
| Borderless printing ink pad nearing the end of its service life | The borderless printing ink pad is nearing the end of its service life. | Checks |
| Borderless printing ink pad has reached the end of its service life | The borderless printing ink pad has reached the end of its service life. | Checks |
| Paper Configuration is set to Off | The Paper Configuration setting is off. | Checks |
| Communication error | The computer and product are not communicating. | Checks |
| IP address and subnet mask combination invalid | The IP address and subnet mask combination is invalid. | Checks |
| Update the root certificate | The root certificate must be updated to use cloud services. | Checks |
| Print Head Adjustment Canceled | A print head adjustment was canceled. | Checks |
| Install the Epson Event Manager software | Epson Event Manager is missing from the computer. | Checks |
Printer error
Printer error. Turn the power off and on again. If the problem persists, press "Proceed.". The product reports a printer error.
- Turn the product off, then on again.
- If the error continues, check for a paper jam or any protective material inside the product. See Clear a paper jam inside the product.
Source Source: Solving Problems: Product Status Messages, p. 267
Error occurred while saving
An error occurred while saving. Check and if necessary, change the memory device. The external storage device may be damaged.
- Check the storage device.
Source Source: Solving Problems: Product Status Messages, p. 267
Have you loaded the following paper in the XX?
Have you loaded the following paper in the XX? The paper source does not hold the paper the job needs.
- Load the size and type of paper in the indicated paper source, or change the paper or print settings.
Source Source: Solving Problems: Product Status Messages, p. 267
Borderless printing ink pad nearing the end of its service life
The printer's borderless printing ink pad is nearing the end of its service life. It is not a user-replaceable part. Please contact Epson support. The borderless printing ink pad is nearing the end of its service life.
Source Source: Solving Problems: Product Status Messages, p. 267
Borderless printing ink pad has reached the end of its service life
The printer's borderless printing ink pad has reached the end of its service life. It is not a user-replaceable part. Please contact Epson support. The borderless printing ink pad has reached the end of its service life.
Source Source: Solving Problems: Product Status Messages, p. 267
Paper Configuration is set to Off
Paper Configuration is set to Off. Some features may not be available. The Paper Configuration setting is off.
- Select Settings > Printer Settings > Paper Source Setting > Paper Configuration and enable it.
Source Source: Solving Problems: Product Status Messages, p. 267
Communication error
Communication error. Check if the computer is connected. The computer and product are not communicating.
- Make sure the computer and product are connected.
- For scanning, make sure Epson Scan 2, Epson ScanSmart and Event Manager are installed on the computer.
Source Source: Solving Problems: Product Status Messages, p. 267
IP address and subnet mask combination invalid
The combination of the IP address and subnet mask is invalid. The IP address and subnet mask combination is invalid.
- Check the network solutions in the User's Guide.
Source Source: Solving Problems: Product Status Messages, p. 268
Update the root certificate
To use cloud services, update the root certificate from the Epson Web Config utility. The root certificate must be updated to use cloud services.
- Open the product's built-in Web Config utility and update the root certificate.
Source Source: Solving Problems: Product Status Messages, p. 268
Print Head Adjustment Canceled
Print Head Adjustment Canceled. There is a problem with the print head. Contact Epson Support. A print head adjustment was canceled.
- Turn the product off and wait at least 12 hours.
- Run a nozzle check and try cleaning the print head again. See Run a nozzle check from the control panel.
- If print quality has still not improved, run a Power Cleaning. See Run a Power Cleaning from the control panel.
Source Source: Solving Problems: Product Status Messages, p. 268
Install the Epson Event Manager software
Install the Epson Event Manager software on the computer to use this feature. Epson Event Manager is missing from the computer.
- Make sure Epson Event Manager and Epson ScanSmart are installed on the computer.
Source Source: Solving Problems: Product Status Messages, p. 268
Problems
- Product does not turn on or off2 causes in the manual. First: the power cord is loose, or the power button was not held long enough.
- Noise after filling the ink2 causes in the manual. First: the product charges its print head the first time the tanks are filled. The power light flashes until charging finishes; turning the product off earlier can make it charge improperly and use excess ink the next time.
- Paper does not feed or several sheets feed at once5 causes in the manual. First: paper does not feed for printing.
How-to
- How to refill an ink tankWhen the ink level is below the lower line on a tank. Fill the tank to the upper line.
- How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
- How to clean the print head from the control panelWhen the nozzle check pattern has gaps. The print head may not be cleanable when an ink tank is low; refill first.
- How to run a Power Cleaning from the control panelWhen white or dark lines or missing nozzles remain after cleaning the print head several times.
- How to align the print head from the control panelWhen printouts are grainy or blurry, vertical lines are misaligned, or dark or light horizontal bands appear.
- How to clear a paper jam in the paper cassettesWhen the LCD screen reports paper jammed in a paper cassette.
- How to clear a paper jam inside the productWhen the LCD screen reports paper jammed inside the product.
- How to reset the ink levels when the LCD asks for itWhen the LCD screen prompts you to reset the ink levels. The message can appear even when ink remains in the tanks.
Maintenance
| Task | Source |
|---|---|
| Refill an ink tank when its level is below the lower line | Source: Refilling Ink and Replacing the Maintenance Box: Refilling the Ink Tanks, p. 224 |
| Replace the maintenance box when the LCD screen asks for it; a full box stops printing and head cleaning | Source: Refilling Ink and Replacing the Maintenance Box: Maintenance Box Replacement, p. 229 |
| Run a nozzle check when print quality declines | Source: Adjusting Print Quality: Print Head Maintenance, p. 231 |
| Wait at least 12 hours after a Power Cleaning before running another | Source: Adjusting Print Quality: Power Cleaning, p. 242 |
Cartridges and ink
Specifications
Ink tank all-in-one printer with six ink tanks (black, photo black, cyan, magenta, yellow, gray), two paper cassettes, a rear paper feed slot and a user-replaceable maintenance box that collects surplus ink. The nozzle check, head cleaning and alignment procedures load plain paper in Cassette 2 (lower). Source: Refilling Ink and Replacing the Maintenance Box: Ink Bottle and Maintenance Box Part Numbers; Maintenance Box Replacement, pp. 224, 229
The LCD screen reports problems as text messages. The Product Status Messages table lists fifteen of them, among them ink-pad messages that call for Epson support and a Print Head Adjustment Canceled message. Source: Solving Problems: Product Status Messages, pp. 267-269
| Dimensions, stored (W x D x H) | 20.6 x 14.9 x 6.7 in (523 x 379 x 169 mm) | Source: Technical Specifications: Dimension Specifications, pp. 330-331 |
|---|---|---|
| Dimensions, printing (W x D x H) | 20.6 x 29.8 x 16.9 in (523 x 758 x 430 mm) | Source: Technical Specifications: Dimension Specifications, pp. 330-331 |
| Weight | 24.5 lb (11.1 kg) without ink or power cord | Source: Technical Specifications: Dimension Specifications, p. 331 |
| Power supply | 100 to 120 V, 50 to 60 Hz, rated current 0.7 A; ready mode about 7.5 W, sleep mode about 0.8 W, power off mode about 0.2 W | Source: Technical Specifications: Electrical Specifications, p. 331 |
| Operating temperature and humidity | 50 to 95 °F (10 to 35 °C), 20 to 80% RH without condensation | Source: Technical Specifications: Environmental Specifications, p. 331 |
Recalls
No exact-model match for ET-8550 in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Epson.
Service contact
Epson Support: (562) 276-4382, epson.com/support. United States; Canada (905) 709-3839. 6 AM to 8 PM Pacific Time Monday to Friday and 7 AM to 4 PM Saturday. Source: Solving Problems: Where to Get Help, p. 323
Sources
- User's Guide, ET-8500/ET-8550. Epson America, Inc. Document CPD-59879, revision CPD-59879R1, 346 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
All Epson handbooks. Report an error to hello@modelhandbook.com.