Epson ET-8550 how to clear a paper jam inside the product
When the LCD screen reports paper jammed inside the product.
Steps
- Cancel the print job, if necessary.
- Lift the scanner unit until it locks into place.
CAUTION
Do not touch the flat white cable, the translucent film, or the metal print head rail inside your product.
Marked CAUTION by the manufacturer Source: Solving Problems: Paper Jam Problems Inside the Product, p. 287
- Remove any jammed paper inside.
- Close the scanner unit.
- Follow the prompts on the LCD screen to clear any error messages. If a paper jam message remains, use the other jam solutions. See Clear a paper jam in the paper cassettes.
Source: Solving Problems: Paper Jam Problems Inside the Product Source: Solving Problems: Paper Jam Problems Inside the Product, pp. 286-288
Used for
- Printer error: The product reports a printer error.
Other ET-8550 procedures
- How to refill an ink tankWhen the ink level is below the lower line on a tank. Fill the tank to the upper line.
- How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
- How to clean the print head from the control panelWhen the nozzle check pattern has gaps. The print head may not be cleanable when an ink tank is low; refill first.
- How to run a Power Cleaning from the control panelWhen white or dark lines or missing nozzles remain after cleaning the print head several times.
- How to align the print head from the control panelWhen printouts are grainy or blurry, vertical lines are misaligned, or dark or light horizontal bands appear.
- How to clear a paper jam in the paper cassettesWhen the LCD screen reports paper jammed in a paper cassette.
- How to reset the ink levels when the LCD asks for itWhen the LCD screen prompts you to reset the ink levels. The message can appear even when ink remains in the tanks.
Sources
- User's Guide, ET-8500/ET-8550. Epson America, Inc. Document CPD-59879, revision CPD-59879R1, 346 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.