Bosch SHP78CM5N dishwasher
- Category
- Dishwashers
- Model number
- SHP78CM5N
- Region
- United States and Canada
- Manual
- 9001641455 revision C
- Verified
- Rating label
- On the top or side rim of the door, on a label or engraved. Source: support page
- Error E:20-60
- Error E:21-30
- Error E:30-00
- Error E:31-00
- Error E:32-00
- Error E:34-00
- Error E:61-02
- Error E:61-03
- Error E:61-60
- Error E:90-01
- Error E:92-10
- Error E:92-40
- E:01-00 to E:90-10
- Error UP
- All LEDs lit or flashing
- Rinse aid indicator lit
- Water is left in the tub after the cycle
- Dishes are not dry
- Food is left on the dishes
- Too much foam
- Dishwasher does not start
- Door cannot be closed
- The WLAN display flashes or the connection to the home network is not established
- How to terminate the wash cycle
- How to clean the drain pump
- How to clean the filters
- How to clean the spray arms
- How to refill the rinse aid
Nothing on this page matches. Search all models
Error codes
| Code | Meaning | Checks |
|---|---|---|
| E:20-60 | The dishwasher has detected that the heating element is calcified. | Checks |
| E:21-30 | The intake opening of the Zeolite container is covered by dishware. | Checks |
| E:30-00 | The water protection system is activated. | Checks |
| E:31-00 | The water protection system is activated. | Checks |
| E:32-00 | Water is not coming in. | 3 causes |
| E:34-00 | Water is continuously running into the dishwasher. | Checks |
| E:61-02 | Not an appliance error: the drain pump cover is loose or a foreign object blocks the pump. | Checks |
| E:61-03 | Not an appliance error: water is not draining. | 3 causes |
| E:61-60 | Technical error. | Checks |
| E:90-01 | The power voltage is too low. Bosch says the dishwasher itself has no problem. | Checks |
| E:92-10 | The lower spray arm cannot turn freely. | 2 causes |
| E:92-40 | The filters are soiled or blocked. | Checks |
| E:01-00 to E:90-10 | A technical issue. This covers every code from E:01-00 to E:90-10 that has no entry above. | 1 causes |
| UP | A software update is available. | Checks |
| All LEDs lit or flashing | Either a software update is installing or the electronics have detected a fault. | Checks |
| Rinse aid indicator lit | The rinse aid dispenser is empty. | Checks |
E:20-60
E:20-60 lights up alternately in the display. The dishwasher has detected that the heating element is calcified.
- Descale the dishwasher.
- Run the dishwasher with the water softening system, on models that have one.
E:21-30
E:21-30 lights up alternately in the display. The intake opening of the Zeolite container is covered by dishware.
- Rearrange the dishware so the intake opening of the Zeolite container is clear.
E:30-00
E:30-00 lights up alternately in the display. The water protection system is activated.
- Close the water supply valve.
E:31-00
E:31-00 lights up alternately in the display. The water protection system is activated.
- Close the water supply valve.
E:34-00
E:34-00 lights up alternately in the display. Water is continuously running into the dishwasher.
- Close the water supply valve.
E:61-02
E:61-02 lights up alternately in the display. Not an appliance error: the drain pump cover is loose or a foreign object blocks the pump.
- Press the pump cover down until it clicks, or clean the drain pump. See Clean the drain pump.
E:61-60
E:61-60 lights up alternately in the display. Technical error.
E:90-01
E:90-01 lights up alternately in the display. The power voltage is too low. Bosch says the dishwasher itself has no problem.
E:92-40
E:92-40 lights up alternately in the display. The filters are soiled or blocked.
- Clean the filters. See Clean the filters.
UP
UP appears in the display. A software update is available.
- Press the remote start button to install it. The display shows Suc for a few seconds after a successful update.
All LEDs lit or flashing
Every LED on the control panel lights up or flashes. Either a software update is installing or the electronics have detected a fault.
A software update may be installing. This can take about 30 minutes. Source: Troubleshooting, p. 46
- Wait until the update finishes.
- If the dishwasher is still not ready after 30 minutes, hold the main switch button for about 4 seconds to reset it.
The electronics have detected a fault. Source: Troubleshooting, p. 46
- Hold the main switch button for about 4 seconds. The dishwasher resets and restarts.
- If it happens again, switch the dishwasher off, unplug it or switch off its breaker, wait at least 2 minutes, then restore power and switch it on.
Rinse aid indicator lit
The rinse aid refill indicator lights up. The rinse aid dispenser is empty.
- Refill the rinse aid dispenser. See Refill the rinse aid.
- Check the rinse aid dispensing level (Settings below).
Problems
- Water is left in the tub after the cycle2 causes in the manual. First: the filter system or the area under the filters is blocked.
- Dishes are not dry7 causes in the manual. First: no rinse aid is used, or the dosage is set too low.
- Food is left on the dishes9 causes in the manual. First: dishware was placed too close together or the rack is overfilled.
- Too much foam3 causes in the manual. First: hand soap got into the rinse aid dispenser.
- Dishwasher does not start3 causes in the manual. First: the breaker has tripped.
- Door cannot be closed2 causes in the manual. First: the door lock has engaged.
- The WLAN display flashes or the connection to the home network is not established2 causes in the manual. First: the WLAN on the router is not active, or the home network is not available.
Tub walls are wet after the cycle
Normal. The dishwasher dries by condensation: moisture settles on the tub walls, runs down and is pumped out. Source: Troubleshooting (cont.), p. 41
How-to
- How to terminate the wash cycleTo end a cycle early or switch to a different one.
- How to clean the drain pumpWhen water no longer drains properly, or E:61-02 or E:61-03 appears.
- How to clean the filtersCheck the filters for residue after each wash. Clean them when food is left on dishware or water is left in the appliance at the end of the program.
- How to clean the spray armsRegularly, and when food is left on dishware. Limescale and debris in the dishwashing water may block the nozzles and bearings.
- How to refill the rinse aidWhen the rinse aid refill indicator lights up. Use only rinse aid made for household dishwashers.
Maintenance
| Task | When | Source |
|---|---|---|
| Check the filters for residue after each wash and clean them | After each wash | Source: Cleaning and maintenance: Filter system, pp. 36-37 |
| Clean the spray arms | Regularly | Source: Cleaning and maintenance: Cleaning spray arms, pp. 37-38 |
| Wipe the door seals, the front and the control panel with a damp cloth and dish soap | Regularly | Source: Cleaning and maintenance: Tips on appliance care, p. 36 |
| Leave the door slightly ajar when the dishwasher will not be used for a while, to prevent odors | Source: Cleaning and maintenance: Tips on appliance care, p. 36 |
Settings
| Setting | Options | Default | Notes | Source |
|---|---|---|---|---|
| Rinse aid dispensing | r:00 to r:06 | r:05 | r:00 switches the rinse aid system off and deactivates the refill indicator. A lower level reduces streaks; a higher level reduces water spots and improves drying. | Source: Basic settings, pp. 23, 31 |
| Sensor setting | SE:00 to SE:02 | SE:00 | SE:00 suits mixed loads and heavy soiling. SE:01 strengthens cycles for light soiling. SE:02 suits stubborn dried-on food and detergents with low levels of active agents. | Source: Basic settings; Sensors, pp. 10, 31 |
| Intensive drying | d:00 off, d:01 on | d:00 | Raises the temperature in the final rinse and may lengthen the run time slightly. Not for delicate dishware. | Source: Basic settings, p. 31 |
| InfoLight | I:00 off, I:01 on | I:01 | Projects a light in the door handle during the cycle. A flashing light means the door is not completely closed. | Source: Basic settings, p. 31 |
| Start cycle | SP:00, SP:01 | SP:00 | SP:00 keeps the last cycle and option when the dishwasher is switched on; SP:01 selects the standard cycle. | Source: Basic settings, pp. 31-32 |
| Signal volume | SL:00 to SL:03 | SL:02 | SL:00 switches the signal tone off. | Source: Basic settings, p. 32 |
| Button volume | bL:00 to bL:03 | bL:02 | bL:00 switches the button tones off. | Source: Basic settings, p. 32 |
| Wi-Fi | Cn:00 off, Cn:01 on | Cn:00 | Appears after the dishwasher is connected to the Home Connect app. | Source: Basic settings, p. 32 |
| Remote Start | rc:00 off, rc:01 selectable, rc:02 always on | rc:01 | Appears after the dishwasher is connected to the Home Connect app. Opening the door deactivates remote start. | Source: Basic settings, pp. 32-34 |
| Factory setting | rE: then Y:ES | Restores the changed settings to the factory settings; the initial-use settings must be configured again. | Source: Basic settings, p. 33 | |
| Automatic switch-off | Fixed | 10 minutes after the cycle ends; 4 seconds if the door is opened right after the end | Source: Basic operation: Switching off, p. 30 |
Cycles
| Cycle | Use | Run time (h:mm) | Source |
|---|---|---|---|
| Heavy | Pots, pans, non-fragile dishware and silverware with stubborn burned or dried-on food. Cleaning at 151–160 °F, final rinse at 151 °F. | 2:05–2:20 h, 4.9–6.4 gal | Source: Dishwasher Cycles, p. 15 |
| Auto | Mixed dishware and silverware with common household food remnants lightly dried on. Sensor controlled; more intensive washing in the back half of the lower rack. | 1:45–2:05 h, 3.4–5.4 gal | Source: Dishwasher Cycles, p. 15 |
| Normal | Mixed dishware and silverware with lightly dried-on remnants. Most economical cycle; cleaning at 127–136 °F, final rinse at 136 °F. | 2:10–2:15 h, 2.3–5.5 gal | Source: Dishwasher Cycles, p. 15 |
| Speed60 | Mixed dishware and silverware with lightly dried-on remnants. Time-optimized; cleaning at 122 °F, final rinse at 158 °F. | 1:00 h, 3.8 gal | Source: Dishwasher Cycles, p. 16 |
| Favorite | A saved combination of a cycle and options. Auto is pre-programmed to this button. | 1:45–2:05 h, 3.4–5.4 gal | Source: Dishwasher Cycles, p. 16 |
Parts and consumables
| Item | Replace or refill | Specification | Source |
|---|---|---|---|
| Rinse aid | – | Rinse aid for household dishwashers; the refill indicator lights up when the dispenser needs filling | Source: Rinse aid system, p. 22 |
Specifications
Built-in dishwasher for 16 place settings with a display that shows faults as E: codes, for example E:61-03 when water is not draining. The codes light up alternately in the display. Source: Troubleshooting, p. 38
Cycles: Heavy, Auto, Normal, Speed60 and a saved Favorite. Auto is sensor controlled and is pre-programmed to the Favorite button. Source: Dishwasher Cycles, p. 15
Hold the ON/OFF button for about 4 seconds to reset the dishwasher. With the door open, the same hold terminates a running cycle. Source: Basic operation: Terminating the wash cycle, p. 30
| Capacity | 16 place settings | Source: Technical specifications, p. 51 |
|---|---|---|
| Electrical | 120 V, 60 Hz, 1440 W, 12 A fuse | Source: Technical specifications, p. 51 |
| Water pressure | 7.25–145 psi (50–1000 kPa) | Source: Technical specifications, p. 51 |
| Minimum inlet rate | 2.6 gal/min | Source: Technical specifications, p. 51 |
| Supply water | Cold, or hot up to 140 °F (60 °C) | Source: Technical specifications, p. 51 |
| Maximum weight | 132 lb (60 kg) | Source: Technical specifications, p. 51 |
Recalls
No exact-model match for SHP78CM5N in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Bosch.
Service contact
Bosch Customer Service: 1-800-944-2904, bosch-home.com/us/owner-support/get-support. United States and Canada. Source: Customer Service, p. 50
Sources
- Use and Care Manual, Dishwasher SHP78CM5N. BSH Home Appliances Corporation. Document 9001641455, revision C, 56 pages, en-US. media3.bsh-group.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
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