Bosch SHP78CM5N dishes are not dry
Cause 1 of 7No rinse aid is used, or the dosage is set too low. Source: Troubleshooting (cont.), p. 40
First checkAdd rinse aid.
Causes and checks
No rinse aid is used, or the dosage is set too low. Source: Troubleshooting (cont.), p. 40
- Add rinse aid. See Refill the rinse aid.
- Set the amount of rinse aid to be dispensed.
The cycle or cycle option has no drying phase, or the drying phase is too short. Some option buttons decrease the drying result. Source: Troubleshooting (cont.), pp. 40-41
- Select a wash cycle with drying.
Water collects in recesses of dishware or silverware. Source: Troubleshooting (cont.), p. 41
- Position dishware at an angle where possible.
The combined detergent used has a poor drying performance. Source: Troubleshooting (cont.), p. 41
- Use rinse aid to improve drying performance.
- Use a different combined detergent with a better drying performance.
Extra Dry/intensive drying is not activated. Source: Troubleshooting (cont.), p. 41
- Activate Extra Dry/intensive drying.
Dishware was removed too early, or the drying process has not ended. Source: Troubleshooting (cont.), p. 41
- Wait until the program ends.
- Only remove dishware 30 minutes after the program has ended.
The rinse aid used has a limited drying performance. Eco products may have limited effectiveness. Source: Troubleshooting (cont.), p. 41
- Use a name-brand rinse aid.
All 7 causes checked. Contact Bosch Customer Service: 1-800-944-2904.
Service
If the checks above do not clear it, contact Bosch Customer Service: 1-800-944-2904, bosch-home.com/us/owner-support/get-support. United States and Canada. Source: Customer Service, p. 50
Other SHP78CM5N problems
- Water is left in the tub after the cycle2 causes in the manual. First: the filter system or the area under the filters is blocked.
- Food is left on the dishes9 causes in the manual. First: dishware was placed too close together or the rack is overfilled.
- Too much foam3 causes in the manual. First: hand soap got into the rinse aid dispenser.
- Dishwasher does not start3 causes in the manual. First: the breaker has tripped.
- Door cannot be closed2 causes in the manual. First: the door lock has engaged.
- The WLAN display flashes or the connection to the home network is not established2 causes in the manual. First: the WLAN on the router is not active, or the home network is not available.
Sources
- Use and Care Manual, Dishwasher SHP78CM5N. BSH Home Appliances Corporation. Document 9001641455, revision C, 56 pages, en-US. media3.bsh-group.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.