Bosch SHP78CM5N door cannot be closed
Cause 1 of 2The door lock has engaged. Source: Troubleshooting (cont.), p. 48
First checkClose the door with more force.
Causes and checks
The door lock has engaged. Source: Troubleshooting (cont.), p. 48
- Close the door with more force.
- If installation conditions prevent a quick realignment of the closing system, move the door lock back to its home position with a spoon.
The door cannot be closed due to the installation method. Source: Troubleshooting (cont.), p. 48
- Check whether the dishwasher has been installed properly.
- Check that the closed door, its decor and attached parts do not knock against adjacent cabinets or the worktop.
All 2 causes checked. Contact Bosch Customer Service: 1-800-944-2904.
Service
If the checks above do not clear it, contact Bosch Customer Service: 1-800-944-2904, bosch-home.com/us/owner-support/get-support. United States and Canada. Source: Customer Service, p. 50
Other SHP78CM5N problems
- Water is left in the tub after the cycle2 causes in the manual. First: the filter system or the area under the filters is blocked.
- Dishes are not dry7 causes in the manual. First: no rinse aid is used, or the dosage is set too low.
- Food is left on the dishes9 causes in the manual. First: dishware was placed too close together or the rack is overfilled.
- Too much foam3 causes in the manual. First: hand soap got into the rinse aid dispenser.
- Dishwasher does not start3 causes in the manual. First: the breaker has tripped.
- The WLAN display flashes or the connection to the home network is not established2 causes in the manual. First: the WLAN on the router is not active, or the home network is not available.
Sources
- Use and Care Manual, Dishwasher SHP78CM5N. BSH Home Appliances Corporation. Document 9001641455, revision C, 56 pages, en-US. media3.bsh-group.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.