Brother HL-L2350DW laser printer

Category
Printers
Model number
HL-L2350DW
Region
United Kingdom
Manual
cv_hll2310d_uke_oug_c revision c (PDF created 2021-01-31)
Verified

Error codes

CodeMeaningChecks
2-sided DisabledAutomatic 2-sided printing cannot start because the back cover or the 2-sided tray is not fully in place.2 causes
Cartridge ErrorThe toner cartridge is not installed correctly.1 causes
Cooling DownThe machine is too hot inside and has paused the print job.1 causes
Cover is OpenThe front cover or the fuser cover is not fully closed.2 causes
Drum !The corona wire on the drum unit needs cleaning, or the drum unit is not seated.2 causes
Drum End SoonThe drum unit is close to the end of its life.Checks
Jam 2-sidedPaper is stuck in the 2-sided tray or inside the back cover.Checks
Jam InsidePaper is stuck inside the machine.Checks
Jam RearPaper is stuck at the back of the machine.Checks
Jam Tray 1Paper is stuck in the tray shown on the LCD.Checks
Manual FeedThe job is set to the manual feed slot and the slot holds no paper.Checks
Media MismatchThe paper type in the printer driver does not match the Paper Type setting in the machine menu.Checks
No Drum UnitThe machine does not detect a correctly installed drum unit.Checks
No PaperThe paper tray is empty or the paper is loaded incorrectly.Checks
No Paper T1The machine failed to feed paper from the tray shown on the LCD.Checks
No TonerThe machine does not detect a correctly installed toner cartridge.1 causes
Out of MemoryThe machine's memory cannot hold the print job.Checks
Print Data FullThe machine's memory is full of stored print data.Checks
Print Unable ##The machine has a mechanical problem.Checks
Replace DrumThe drum unit has reached the end of its life, or the counter was not reset after the last drum change.2 causes
Replace TonerThe toner cartridge has reached the end of its life and the machine stops all print operations.Checks
Self-DiagnosticThe fuser unit failed to reach its temperature in time or is too hot.2 causes
Size ErrorThe paper size set in the printer driver is not supported by the selected tray.Checks
Size Error DXThe paper size cannot be used for automatic 2-sided printing. Only A4 can.2 causes
Size MismatchThe paper in the tray is not the size the machine expects.Checks
Toner EndedThe toner cartridge is used up and has to be replaced.Checks
Toner LowThe toner cartridge is nearly at the end of its life and the machine still prints.Checks
Connection ErrorOther devices are trying to join the Wi-Fi Direct network at the same time.Checks
Connection FailThe machine and the mobile device lost contact during Wi-Fi Direct configuration.Checks
No DeviceThe machine does not find the mobile device during Wi-Fi Direct configuration.1 causes
TS-01Wireless is switched off on the machine.Checks
TS-02The machine does not see the wireless access point or router.1 causes
TS-04The router uses an authentication or encryption method that the machine does not support.Checks
TS-05The SSID or Network Key is wrong.Checks
TS-06The authentication method, encryption method or Network Key is wrong.Checks
TS-07The machine finds no access point or router with WPS switched on.Checks
TS-08The machine finds more than one WPS-enabled access point or router.Checks

Brother codes on other models

Drum End Soon

Drum End Soon on the LCD. The drum unit is close to the end of its life.

  1. Order a new drum unit before the LCD shows Replace Drum.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 157

Jam 2-sided

Jam 2-sided on the LCD. Paper is stuck in the 2-sided tray or inside the back cover.

  1. Remove the 2-sided tray and open the back cover to pull out all jammed paper. See Clear a paper jam in the 2-sided tray.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Jam Inside

Jam Inside on the LCD. Paper is stuck inside the machine.

  1. Open the front cover, take out the toner cartridge and drum unit assembly, pull out all jammed paper and close the front cover. See Clear a paper jam inside the machine.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Jam Rear

Jam Rear on the LCD. Paper is stuck at the back of the machine.

  1. Open the fuser cover, remove all jammed paper and close the fuser cover. See Clear a paper jam at the back of the machine.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Jam Tray 1

Jam Tray 1 on the LCD. Paper is stuck in the tray shown on the LCD.

  1. Pull out the paper tray shown on the LCD and remove all jammed paper. See Clear a paper jam in the paper tray.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Manual Feed

Manual Feed on the LCD. The job is set to the manual feed slot and the slot holds no paper.

Media Mismatch

Media Mismatch on the LCD. The paper type in the printer driver does not match the Paper Type setting in the machine menu.

  1. Load the right type of paper in the tray shown on the LCD.
  2. Choose the matching media type in the Paper Type setting on the machine.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

No Drum Unit

No Drum Unit on the LCD. The machine does not detect a correctly installed drum unit.

  1. Reinstall the toner cartridge and drum unit assembly. See Replace the drum unit.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

No Paper

No Paper on the LCD. The paper tray is empty or the paper is loaded incorrectly.

  1. Add paper to the tray and set the paper guides to the right size.
  2. If paper is already in the tray, take it out, load it again and set the paper guides to the right size.
  3. Do not fill the tray beyond its limit.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

No Paper T1

No Paper T1 on the LCD. The machine failed to feed paper from the tray shown on the LCD.

  1. Add paper to the tray shown on the LCD and set the paper guides to the right size.
  2. If paper is already in the tray, take it out, load it again and set the paper guides to the right size.
  3. Do not fill the tray beyond its limit.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Out of Memory

Out of Memory on the LCD. The machine's memory cannot hold the print job.

  1. Hold Go for about two seconds.
  2. Lower the print resolution.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Print Data Full

Print Data Full on the LCD. The machine's memory is full of stored print data.

  1. Hold Go for about two seconds.
  2. Delete the print data that was stored earlier.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Print Unable ##

Print Unable followed by a number on the LCD. The machine has a mechanical problem.

  1. Hold the Power On/Off button to turn the machine off.
  2. Wait a few minutes, then turn the machine on.
Brother Solutions Center If the message returns, contact Brother customer service. Contact: support.brother.com.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 158

Replace Toner

Replace Toner on the LCD. The toner cartridge has reached the end of its life and the machine stops all print operations.

Size Error

Size Error on the LCD. The paper size set in the printer driver is not supported by the selected tray.

  1. Choose a paper size that the defined tray supports.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 159

Size Mismatch

Size Mismatch on the LCD. The paper in the tray is not the size the machine expects.

  1. Load the right size of paper in the tray shown on the LCD.
  2. Set the paper size for that tray.
  3. Press Go.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 159

Toner Ended

Toner Ended on the LCD. The toner cartridge is used up and has to be replaced.

Toner Low

Toner Low on the LCD. The toner cartridge is nearly at the end of its life and the machine still prints.

  1. Order a new toner cartridge now so it is on hand when the LCD shows Replace Toner.

Source Source: Troubleshooting: Error and Maintenance Messages, p. 159

Connection Error

Connection Error on the LCD during Wi-Fi Direct setup. Other devices are trying to join the Wi-Fi Direct network at the same time.

  1. Check that no other device is trying to connect to the Wi-Fi Direct network.
  2. Configure the Wi-Fi Direct settings again.

Source Source: Troubleshooting: Network Problems: Error Messages, p. 176

Connection Fail

Connection Fail on the LCD during Wi-Fi Direct setup. The machine and the mobile device lost contact during Wi-Fi Direct configuration.

  1. Bring the mobile device closer to the machine.
  2. Move the machine and the mobile device to a place without obstructions.
  3. When you use the PIN Method of WPS, check that you entered the correct PIN.

Source Source: Troubleshooting: Network Problems: Error Messages, p. 176

TS-01

TS-01 on the printed WLAN Report. Wireless is switched off on the machine.

  1. Change the wireless setting of the machine to ON.
  2. If a network cable is plugged into the machine, unplug it first.

Source Source: Network: Print the WLAN Report: Wireless LAN Report Error Codes, p. 79

TS-04

TS-04 on the printed WLAN Report. The router uses an authentication or encryption method that the machine does not support.

  1. Change the authentication and encryption method on the access point or router to one the machine supports: WPA-Personal with TKIP or AES, WPA2-Personal with TKIP or AES, Open with WEP or None, or Shared key with WEP.
  2. If the problem is not solved, confirm the wireless network settings you entered.

Source Source: Network: Print the WLAN Report: Wireless LAN Report Error Codes, p. 79

TS-05

TS-05 on the printed WLAN Report. The SSID or Network Key is wrong.

TS-06

TS-06 on the printed WLAN Report. The authentication method, encryption method or Network Key is wrong.

  1. Confirm the authentication method, the encryption method and the Network Key.

Source Source: Network: Print the WLAN Report: Wireless LAN Report Error Codes, p. 79

TS-07

TS-07 on the printed WLAN Report. The machine finds no access point or router with WPS switched on.

  1. To connect with WPS, operate both the machine and the access point or router.
  2. Confirm how WPS is started on the access point or router and begin again.
  3. If you do not know how to use WPS on the router, read its documentation, ask its manufacturer or ask your network administrator.

Source Source: Network: Print the WLAN Report: Wireless LAN Report Error Codes, p. 79

TS-08

TS-08 on the printed WLAN Report. The machine finds more than one WPS-enabled access point or router.

  1. Confirm that only one WLAN access point or router within range has the WPS method active, then try again.
  2. Try again after a few minutes to avoid interference from other access points.

Source Source: Network: Print the WLAN Report: Wireless LAN Report Error Codes, p. 80

Problems

Printer stopped printing or does not print the job

The job is incomplete or stuck in the machine's memory. Source: Troubleshooting: Printing Problems, p. 168

  1. Cancel the print job from the control panel to clear it from the machine's memory. See Cancel a print job from the control panel.
  2. Send the print data again.

Headers or footers show on screen but do not print

The top and bottom of the page are an unprintable area. Source: Troubleshooting: Printing Problems, p. 168

  1. Change the top and bottom margins in the document so they allow for the unprintable area.

Printer does not print on both sides of the paper

The paper size or weight set in the printer driver does not allow automatic 2-sided printing. Source: Troubleshooting: Printing Problems, p. 168

  1. Check the paper size setting in the printer driver and select A4 paper.
  2. Use paper of 60 to 105 g/m².

Printer does not feed envelopes

Envelopes are not fed one at a time, or the application uses another size. Source: Troubleshooting: Printing Problems, p. 168

  1. Put one envelope at a time in the manual feed slot.
  2. Set the application to the envelope size in use. This is usually done in the Page Setup or Document Setup menu.

Lines across the page

The drum unit is dirty or damaged. Source: Troubleshooting: Improve the Print Quality, p. 172

  1. Clean the drum unit. See Clean the drum unit with Drum Dot Print.
  2. If the lines remain, put in a new drum unit. See Replace the drum unit.

Wrinkles or creases on the page

The paper is loaded incorrectly or is the wrong type. Source: Troubleshooting: Improve the Print Quality, p. 173

  1. Check that the paper is loaded correctly.
  2. Check the paper type and quality.
  3. Turn the stack of paper in the tray over, or rotate the paper 180° in the input tray.

Printer is not in the AirPrint printer list

The machine is off, the network settings are wrong or the mobile device is too far away. Source: Troubleshooting: AirPrint Problems, p. 185

  1. Check that the machine is turned on.
  2. Confirm the network settings.
  3. Move the mobile device closer to the wireless access point or router, or to the machine.

Cannot print with AirPrint

The machine is off or the network settings are wrong. Source: Troubleshooting: AirPrint Problems, p. 185

  1. Check that the machine is turned on.
  2. Confirm the network settings.

iPhone or iPad prints only the first page of a document

The iOS version is out of date. Source: Troubleshooting: AirPrint Problems, p. 185

  1. Check that the iOS device runs the latest OS version.

How-to

Maintenance

TaskWhenSource
Clean the outside and inside of the machine with a dry, lint-free clothRegularly, and each time the toner cartridge or drum unit is replaced Source: Routine Maintenance: Clean the Machine, p. 199
Clean the paper pick-up rollers and separator padPeriodically; also when paper feeds badly Source: Routine Maintenance: Clean the Machine: Clean the Paper Pick-up Rollers, p. 207
Clean the corona wireWhen Drum ! appears, when print quality drops, and each time the toner cartridge is replaced Source: Routine Maintenance: Clean the Machine: Clean the Corona Wire, p. 201
Clean the drum unit with Drum Dot PrintWhen marks repeat at 94 mm intervals Source: Routine Maintenance: Clean the Machine: Clean the Drum Unit Using Drum Dot Print, p. 202
Replace the toner cartridgeWhen the LCD shows Replace Toner Source: Routine Maintenance: Replace Supplies: Replace the Toner Cartridge, p. 195
Replace the drum unitWhen the LCD shows Replace Drum; average life is about 12,000 pages under ideal conditions Source: Routine Maintenance: Replace Supplies: Replace the Drum Unit, p. 198

Settings

SettingOptionsDefaultNotesSource
Quiet ModeOn, OffOffLowers printing noise and slows printing. Source: Machine Settings: General Settings: Reduce Printing Noise, p. 217

Parts and consumables

ItemPart numberReplace or refillSpecificationSource
Standard toner cartridgeTN-2410–Standard Toner, approximately 1,200 pages (ISO/IEC 19752, A4/Letter single-sided). Source: Appendix: Supplies, p. 241
High yield toner cartridgeTN-2420–High Yield Toner, approximately 3,000 pages (ISO/IEC 19752, A4/Letter single-sided). Source: Appendix: Supplies, p. 241
Inbox toner cartridge supplied with the machine––Average inbox toner life is approximately 700 pages for the HL-L2350DW, based on 1 page per job (A4 or Letter single-sided). Source: Appendix: Supplies, p. 241
Drum unitDR-2400–Drum Unit, approximately 12,000 pages based on 1 page per job (A4/Letter single-sided). Source: Appendix: Supplies, p. 241

Specifications

This is the UK English edition of Brother's Online User's Guide for the HL-L2310D, HL-L2350DW, HL-L2357DW, HL-L2370DN and HL-L2375DW. The HL-L2350DW has a one-line LCD and wireless LAN. Only the HL-L2310D has no LCD; the guide's LED pattern tables apply to that model alone. Source: Introduction to Your Brother Machine: LED Patterns and Indications; Control Panel Overview, pp. 6-10

Of the models in the guide, the HL-L2350DW has the wireless LAN and no Ethernet port. The HL-L2370DN has Ethernet only. The HL-L2375DW has both. The HL-L2350DW prints up to 30 pages/minute (A4), the HL-L2370DN and HL-L2375DW up to 34. Source: Appendix: Specifications, p. 237

The control panel has a one-line LCD, the Power On/Off button, a WiFi button, OK, Back, ▲ and ▼ buttons and the Go button. Go clears some errors and cancels a print job when held for about two seconds. Source: Introduction to Your Brother Machine: Control Panel Overview, pp. 7-8

When the WiFi light is on, the machine is connected to a wireless access point. When it blinks, the wireless connection is down or the machine is connecting. Source: Introduction to Your Brother Machine: Control Panel Overview, p. 7

The machine supports a 2.4 GHz SSID only. A 5 GHz SSID/ESSID is not supported, and the access point must be set to 2.4 GHz or 2.4 GHz/5 GHz mixed mode. Source: Network: Print the WLAN Report: Wireless LAN Report Error Codes, p. 79

Web Based Management needs no password by default. Brother recommends setting a login password of 8 to 32 characters. Source: Machine Settings: Set a Login Password for Web Based Management, pp. 232-233

Memory64 MB Source: Appendix: Specifications: General Specifications, p. 235
Display16 characters x 1 line LCD Source: Appendix: Specifications: General Specifications, p. 235
Power source220 to 240 V AC, 50/60 Hz Source: Appendix: Specifications: General Specifications, p. 235
Power consumptionPrinting about 460 W; Ready about 48 W; Sleep about 6 W; Deep Sleep about 0.6 W; Power Off about 0.03 W; peak about 1104 W Source: Appendix: Specifications: General Specifications, p. 235
Weight with supplies7.2 kg Source: Appendix: Specifications: General Specifications, p. 235
Noise while printingSound pressure 48 dB(A); 44 dB(A) in Quiet Mode Source: Appendix: Specifications: General Specifications, p. 236
Operating environment10 to 32 °C, 20 to 80% humidity without condensation Source: Appendix: Specifications: General Specifications, p. 236
Paper tray250 sheets of 80 g/m² plain paper; A4, Letter, A5, A5 (Long Edge), A6, Executive; 60 to 163 g/m² Source: Appendix: Specifications: Print Media Specifications, p. 236
Manual feed slotOne sheet at a time; 60 to 230 g/m² Source: Appendix: Specifications: Print Media Specifications, p. 236
Automatic 2-sided printingA4 only; plain, thin or recycled paper; 60 to 105 g/m² Source: Appendix: Specifications: Print Media Specifications, pp. 236-237
Print speedUp to 30 pages/minute (A4), 1-sided; up to 15 sides/minute, 2-sided Source: Appendix: Specifications: Printer Specifications, p. 237
Resolution600 x 600 dpi, HQ1200 (2400 x 600 dpi) quality, 1200 x 1200 dpi Source: Appendix: Specifications: Printer Specifications, p. 237
InterfacesHi-Speed USB 2.0 (cable no more than 2.0 metres), wireless LAN IEEE 802.11b/g/n with Wi-Fi Direct (802.11g/n) Source: Appendix: Specifications: Interface Specifications, p. 237

Recalls

No exact-model match for HL-L2350DW in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Brother.

Service contact

Brother Solutions Center, support.brother.com. Europe: contact details of the local Brother office are at global.brother/gw. Source: Appendix: Brother Numbers, p. 244

Sources

  1. Online User's Guide, HL-L2310D / HL-L2350DW / HL-L2357DW / HL-L2370DN / HL-L2375DW (UK English). Brother Industries, Ltd. Document cv_hll2310d_uke_oug_c, revision c (PDF created 2021-01-31), 249 pages, en-GB. download.brother.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.

Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.

Applies to
HL-L2350DW. United Kingdom.
Source
Online User's Guide, HL-L2310D / HL-L2350DW / HL-L2357DW / HL-L2370DN / HL-L2375DW (UK English), cv_hll2310d_uke_oug_c revision c (PDF created 2021-01-31)
Last verified

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