Brother HL-L2350DW how to clear a paper jam in the 2-sided tray
When the LCD shows Jam 2-sided.
Steps
- Leave the machine on for 10 minutes so the internal fan cools the very hot parts inside.
- Pull the paper tray all the way out of the machine.
- At the back, pull the 2-sided tray all the way out.
- Pull the jammed paper out of the machine or out of the 2-sided tray.
- Remove any paper that static electricity may have left jammed under the machine.
- If no paper is caught in the 2-sided tray, open the back cover.
WARNING
HOT SURFACE: The machine's internal parts will be extremely hot. Wait for the machine to cool down before touching them.
Marked WARNING by the manufacturer Source: Troubleshooting: Paper Jams: Paper is Jammed in the 2-sided Tray, p. 166
- Pull the jammed paper gently out of the back of the machine with both hands.
- Close the back cover until it locks.
- Push the 2-sided tray firmly into the back of the machine.
- Push the paper tray firmly into the front of the machine.
Source: Troubleshooting: Paper Jams: Paper is Jammed in the 2-sided Tray Source: Troubleshooting: Paper Jams: Paper is Jammed in the 2-sided Tray, pp. 165-166
Used for
- Jam 2-sided: Paper is stuck in the 2-sided tray or inside the back cover.
Other HL-L2350DW procedures
- How to clear a paper jam in the paper trayWhen the control panel or the Status Monitor reports a jam in the paper tray (Jam Tray 1).
- How to clear a paper jam at the back of the machineWhen the LCD shows Jam Rear.
- How to clear a paper jam inside the machineWhen the LCD shows Jam Inside.
- How to clean the corona wireWhen the LCD shows Drum ! or you have print quality problems.
- How to clean the drum unit with Drum Dot PrintWhen the printout has dots or other repeating marks at 94 mm intervals.
- How to clean the paper pick-up rollersWhen the machine has paper feed problems.
- How to replace the toner cartridgeWhen the LCD shows Replace Toner or Toner Ended.
- How to replace the drum unitWhen the LCD shows Replace Drum.
- How to cancel a print job from the control panelWhen a job is stuck, incomplete or prints garbage.
- How to print a test pageWhen a print quality problem appears.
- How to print the Printer Settings pageWhen you need the machine's current settings on paper.
- How to print the Network Configuration ReportWhen you need the IP address, subnet mask, node name or MAC address, or the link status.
- How to print the WLAN ReportWhen the wireless connection fails and you need the TS-xx error code.
- How to connect to Wi-Fi with the control panel setup wizardWhen you set up the machine on a wireless network from its own control panel.
- How to connect to Wi-Fi with WPS push buttonWhen the wireless access point or router supports WPS (PBC).
- How to connect to Wi-Fi with WPS PIN codeWhen the wireless access point or router supports WPS and you want to enter a PIN.
- How to connect to Wi-Fi when the SSID is not broadcastWhen the access point or router does not broadcast its SSID.
- How to set up Wi-Fi Direct with the one-push methodWhen the mobile device supports Wi-Fi Direct.
- How to set up Wi-Fi Direct manuallyWhen the mobile device supports neither Wi-Fi Direct nor WPS.
- How to repair the network connection with the Network Connection Repair ToolWhen a Windows computer cannot print to the machine because the machine has the wrong IP address or Subnet Mask.
- How to reset the network settingsWhen network settings, including the password and IP address, must return to the factory defaults.
- How to reset the machine settingsWhen settings you changed, including the Setting Lock and the language, need to return to their defaults.
- How to factory reset the machineBefore you dispose of the machine.
- How to check the firmware versionTo read the installed firmware version from the LCD.
- How to check the serial numberWhen you need the machine's serial number.
- How to check the remaining life of toner and drumTo see how much life the toner cartridge and drum unit have left.
- How to turn on Toner SaveTo reduce toner use when lighter print is acceptable.
- How to turn Quiet Mode on or offTo reduce printing noise at the cost of print speed, or to restore normal speed.
Sources
- Online User's Guide, HL-L2310D / HL-L2350DW / HL-L2357DW / HL-L2370DN / HL-L2375DW (UK English). Brother Industries, Ltd. Document cv_hll2310d_uke_oug_c, revision c (PDF created 2021-01-31), 249 pages, en-GB. download.brother.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.