Shark IQ Robot Self-Empty XL robot vacuum
- Category
- Robot vacuums
- Model number
- RV1000AE Series, RV1001AE
- Region
- North America
- Verified
- Error 10
- Error 6
- Error 14
- Error 7
- Error 9
- Error 2 (DOCK red + ! red flashing)
- Error 2 (CLEAN red + DOCK red + ! red flashing)
- Error 16
- Error 2 (CLEAN blue + ! red flashing)
- Error 21
- Error 23
- Error 24 (BATTERY ICON red flashing)
- Error 2 (CLEAN red + ! red alternating)
- Error 26
- Error 24 (DOCK blue + ! red flashing)
- Error 3
- Error 2 (CLEAN blue + DOCK red + ! red flashing)
- ! (RED) + Wi-Fi indicator (RED Flashing)
- ! (Flashing red) + Wi-Fi (RED)
- ! + Wi-Fi (Flashing RED alternately)
- ! + Wi-Fi (Flashing RED at the same time)
- Battery light flashing blue
- Battery light steady blue
- Battery light blue during cleaning
- Battery light red during cleaning
- Battery light blinking red
- Battery light off
- Base power light green
- Base charging light pulsing blue
- Base charging light steady blue
- Wi-Fi light blue
- Wi-Fi light red
- Wi-Fi light flashing blue
- Wi-Fi light off
- ! error indicator
- The robot is not charging
- The robot will not connect to Wi-Fi or loses its connection
- The interactive map is not ready after cleaning
- The robot has trouble clearing a threshold
- Runners, rugs or carpets near stairs
- The battery no longer holds a charge
- How to charge the robot on the base
- How to start or stop a cleaning cycle by hand
- How to empty the robot dust bin
- How to empty the base dust bin
- How to clean the robot filter
- How to clean the base pre-motor filters
- How to remove and reinstall the base post-motor filter
- How to remove debris from the brushroll
- How to clean the sensors and charging pads
- How to clean the side brushes
- How to clean the front caster wheel
- How to clean the drive wheels
- How to reconnect the robot to Wi-Fi
- How to retry Wi-Fi setup when the robot still will not connect
- How to restart the phone, robot and router
- How to clean selected rooms from the app
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Error codes
| Code | Meaning | Checks |
|---|---|---|
| Error 10 | The robot may be stuck on an obstacle. | Checks |
| Error 6 | The front bumper may be jammed. | Checks |
| Error 14 | BotBoundary error. | Checks |
| Error 7 | Cliff sensor error. | Checks |
| Error 9 | The robot dust bin needs to be reinstalled. | Checks |
| Error 2 (DOCK red + ! red flashing) | A side brush is stuck. | Checks |
| Error 2 (CLEAN red + DOCK red + ! red flashing) | A drive wheel is stuck. | Checks |
| Error 16 | The robot is stuck. | Checks |
| Error 2 (CLEAN blue + ! red flashing) | There is a blockage in the brushroll. | Checks |
| Error 21 | The robot has encountered an error while booting. | Checks |
| Error 23 | The guide asks you to confirm the robot is placed on the base correctly. | Checks |
| Error 24 (BATTERY ICON red flashing) | The battery is critically low and needs recharging. | Checks |
| Error 2 (CLEAN red + ! red alternating) | There is a blockage in the brushroll. | Checks |
| Error 26 | There is a blockage in the dust bin. | Checks |
| Error 24 (DOCK blue + ! red flashing) | The robot has encountered an error while charging. | Checks |
| Error 3 | Suction motor failure. | Checks |
| Error 2 (CLEAN blue + DOCK red + ! red flashing) | Wheel motor encoder failure. | Checks |
| ! (RED) + Wi-Fi indicator (RED Flashing) | Wrong password for Wi-Fi. | Checks |
| ! (Flashing red) + Wi-Fi (RED) | SSID cannot be found, try connecting again. | Checks |
| ! + Wi-Fi (Flashing RED alternately) | Wrong user name or password for your Shark account. | Checks |
| ! + Wi-Fi (Flashing RED at the same time) | Cannot connect to Wi-Fi. | Checks |
| Battery light flashing blue | The robot is charging. | Checks |
| Battery light steady blue | Charging is complete. | Checks |
| Battery light blue during cleaning | The robot has a full or partial charge. | Checks |
| Battery light red during cleaning | The robot has a low charge. | Checks |
| Battery light blinking red | There is not enough charge for the robot to return to the base. | Checks |
| Battery light off | There is no charge or the robot is off. | Checks |
| Base power light green | The base is plugged in and its power switch is turned on. | Checks |
| Base charging light pulsing blue | The robot is charging on the base. | Checks |
| Base charging light steady blue | Charging is complete. | Checks |
| Wi-Fi light blue | The robot is connected to Wi-Fi. | Checks |
| Wi-Fi light red | The robot is not connected to Wi-Fi. | Checks |
| Wi-Fi light flashing blue | The robot is in setup mode. | Checks |
| Wi-Fi light off | The robot is not set up yet. | Checks |
| ! error indicator | The robot is reporting an error. | Checks |
Error 10
CLEAN (RED) flashing. The robot may be stuck on an obstacle.
- Move the robot to a new location on a level surface.
Error 6
DOCK (RED) flashing. The front bumper may be jammed.
- Clean the bumper.
- Make sure the bumper moves in and out freely.
Error 14
CLEAN (BLUE) + DOCK (RED) solid. BotBoundary error.
- Move the robot to a flat surface away from the magnetic boundary strip.
- Try cleaning again.
Error 7
CLEAN (RED) + DOCK (BLUE) flashing. Cliff sensor error.
- Move the robot to a new location.
- Clean the cliff sensors. See Clean the sensors and charging pads.
Error 9
CLEAN (RED) + DOCK (RED) flashing. The robot dust bin needs to be reinstalled.
- Insert the dust bin until it clicks in place.
Error 2 (DOCK red + ! red flashing)
DOCK (RED) + ! (RED) flashing. A side brush is stuck.
- Remove any debris from around the side brushes so they move freely. See Clean the side brushes.
Error 2 (CLEAN red + DOCK red + ! red flashing)
CLEAN (RED) + DOCK (RED) + ! (RED) flashing. A drive wheel is stuck.
- Clean the wheels. See Clean the drive wheels.
- Remove any debris wrapped around the axles so they can move freely.
Error 16
CLEAN (RED) + DOCK (BLUE) alternating. The robot is stuck.
- Move the robot to a new location.
- Make sure the front bumper moves in and out freely.
Error 2 (CLEAN blue + ! red flashing)
CLEAN (BLUE) + ! (RED) flashing. There is a blockage in the brushroll.
- Remove any debris from around the brushroll so that it can spin freely. See Remove debris from the brushroll.
Error 21
CLEAN (RED) + DOCK (BLUE) + ! (RED) flashing. The robot has encountered an error while booting.
- Turn the power off and back on.
Error 23
CLEAN (BLUE) + DOCK (RED) flashing. The guide asks you to confirm the robot is placed on the base correctly.
- Make sure the base indicator light turns blue to confirm the robot is placed on the base correctly.
Error 24 (BATTERY ICON red flashing)
BATTERY ICON (RED) flashing. The battery is critically low and needs recharging.
- Pick up the robot and place it on the base.
- Make sure the base indicator light turns blue to confirm the robot is placed on the base correctly.
Error 2 (CLEAN red + ! red alternating)
CLEAN (RED) + ! (RED) alternating. There is a blockage in the brushroll.
- Remove any debris from around the brushroll so that it can spin freely. See Remove debris from the brushroll.
Error 26
DOCK (RED) FLASHING + ! (RED) solid. There is a blockage in the dust bin.
- Check the base and the robot dust bin for clogs.
- Clear any debris and reinstall the dust bin, ensuring that it clicks into place.
Error 24 (DOCK blue + ! red flashing)
DOCK (BLUE) + ! (RED) flashing. The robot has encountered an error while charging.
- Make sure you are using the correct power cord for the base.
Error 3
CLEAN (RED) + ! (RED) flashing. Suction motor failure.
- Remove and empty the dust bin. See Empty the robot dust bin.
- Clean the filters. See Clean the robot filter.
- Remove blockages.
Error 2 (CLEAN blue + DOCK red + ! red flashing)
CLEAN (BLUE) + DOCK (RED) + ! (RED) flashing. Wheel motor encoder failure.
! (RED) + Wi-Fi indicator (RED Flashing)
! (RED) + Wi-Fi indicator (RED Flashing). Wrong password for Wi-Fi.
! (Flashing red) + Wi-Fi (RED)
! (Flashing red) + Wi-Fi (RED). SSID cannot be found, try connecting again.
- Try connecting again.
Source Source: Using the Shark IQ Robot: Wi-Fi troubleshooting error table, p. 7
! + Wi-Fi (Flashing RED alternately)
! + Wi-Fi (Flashing RED alternately). Wrong user name or password for your Shark account.
! + Wi-Fi (Flashing RED at the same time)
! + Wi-Fi (Flashing RED at the same time). Cannot connect to Wi-Fi.
- Restart the phone, robot and router. See Restart the phone, robot and router.
Source Source: Using the Shark IQ Robot: Wi-Fi troubleshooting error table, p. 7
Battery light flashing blue
Robot battery indicator light flashing blue. The robot is charging.
Battery light steady blue
Robot battery indicator light steady blue on the base. Charging is complete.
Battery light blue during cleaning
Robot battery indicator light blue while the robot is in use. The robot has a full or partial charge.
Battery light red during cleaning
Robot battery indicator light red while the robot is in use. The robot has a low charge.
Battery light blinking red
Robot battery indicator light blinking red. There is not enough charge for the robot to return to the base.
- Manually place the robot on the base. See Charge the robot on the base.
Battery light off
Robot battery indicator light off. There is no charge or the robot is off.
Base power light green
Green Power Indicator Light on the base. The base is plugged in and its power switch is turned on.
Base charging light pulsing blue
Blue Charging Indicator Light on the base pulsing. The robot is charging on the base.
Base charging light steady blue
Blue Charging Indicator Light on the base steady. Charging is complete.
Wi-Fi light blue
Wi-Fi indicator blue. The robot is connected to Wi-Fi.
Wi-Fi light red
Wi-Fi indicator red. The robot is not connected to Wi-Fi.
- Reconnect the robot to Wi-Fi. See Reconnect the robot to Wi-Fi.
Source Source: Buttons and indicator lights: Wi-Fi indicator, p. 5
Wi-Fi light flashing blue
Wi-Fi indicator flashing blue. The robot is in setup mode.
Wi-Fi light off
No Wi-Fi indicator light. The robot is not set up yet.
! error indicator
The ! error indicator lit on the robot. The robot is reporting an error.
- Find the lit lights and their pattern in the error code chart and follow its solution.
Source Source: Buttons and indicator lights: ! error indicator, p. 5
Problems
- The robot is not charging4 causes in the manual. First: the base is not powered.
- The robot will not connect to Wi-Fi or loses its connection2 causes in the manual. First: the robot lost connectivity and did not reconnect.
- The interactive map is not ready after cleaningThe robot needs several cleanings to finish building the interactive map.
- The robot has trouble clearing a thresholdThe threshold is higher than an inch.
- Runners, rugs or carpets near stairsThe cliff sensors work properly only when runners, rugs and carpets are at least 8 inches from any stairs or extend over the edge of the stairs.
- The battery no longer holds a chargeThe guide says a battery that no longer holds a charge should be removed from the vacuum and recycled.
The robot has trouble clearing a threshold
The threshold is higher than an inch. Source: Prep your home: Thresholds, p. 6
- Block off the high threshold with the included BotBoundary strips.
Runners, rugs or carpets near stairs
The cliff sensors work properly only when runners, rugs and carpets are at least 8 inches from any stairs or extend over the edge of the stairs. Source: Prep your home: Stairs; Important Safety Instructions 36, pp. 2, 6
- Move runners, rugs and carpets at least 8 inches from any stairs, or make them extend over the edge of the stairs.
- If a runner, rug or carpet edge less than 8 inches from the stairs cannot be moved, use a BotBoundary strip to block off the stairs.
The battery no longer holds a charge
The guide says a battery that no longer holds a charge should be removed from the vacuum and recycled. Source: Battery removal and disposal, p. 15
Loud noise when the robot empties into the base
The robot makes a loud noise when it empties its debris into the base. Source: Base setup, p. 4
How-to
- How to charge the robot on the baseBefore the first cleaning, after a cleaning cycle, or when the robot did not return to the base.
- How to start or stop a cleaning cycle by handTo clean without the schedule, or to end a cleaning cycle before it finishes.
- How to empty the robot dust binWhen error 9 or error 26 shows, or the bin needs emptying.
- How to empty the base dust binWhen the debris level approaches the max fill line; the bin holds up to 45 days' worth of dust and debris.
- How to clean the robot filterTo keep suction power up; clean and replace the filter inside the robot's dust bin regularly.
- How to clean the base pre-motor filtersOnce a month.
- How to remove and reinstall the base post-motor filterEvery year, to clean the post-motor filter.
- How to remove debris from the brushrollWhen debris remains wrapped around the brushroll after continued cleaning, or an error shows a brushroll blockage.
- How to clean the sensors and charging padsAs needed; the cliff sensors may work less effectively when they are dirty.
- How to clean the side brushesAs needed, or when error 2 shows a stuck side brush.
- How to clean the front caster wheelAs needed.
- How to clean the drive wheelsPeriodically, or when error 2 shows a stuck drive wheel.
- How to reconnect the robot to Wi-FiWhen the robot loses its Wi-Fi connection and does not reconnect on its own.
- How to retry Wi-Fi setup when the robot still will not connectWhen the robot still will not connect after reconnecting.
- How to restart the phone, robot and routerWhen the robot still cannot connect to Wi-Fi.
- How to clean selected rooms from the appWhen the map is complete and the rooms are defined and named in the SharkClean app.
Maintenance
Settings
| Setting | Options | Default | Notes | Source |
|---|---|---|---|---|
| Recharge & Resume | ON or OFF; press and hold the Clean button for 15 seconds to switch | OFF | The robot returns to the base, recharges and picks up cleaning where it left off. Turn it ON for complete coverage if the floor plan is bigger than 1500 sq. ft. | Source: Buttons and indicator lights: Clean button, p. 5 |
| Evacuate & Resume | ON or OFF; press and hold the Dock button for 15 seconds to switch | The robot returns to the base to empty its dust bin after 30 minutes, then resumes cleaning where it left off. Turn it ON for homes with pets; the guide recommends not using it when the floor plan is smaller than 1000 sq. ft. | Source: Buttons and indicator lights: Dock button, p. 5 |
Parts and consumables
| Item | Part number | Replace or refill | Specification | Source |
|---|---|---|---|---|
| Filter (robot dust bin) | – | – | Replacement filter for the robot dust bin, ordered at sharkaccessories.com. | Source: Replacement parts: Robot, p. 11 |
| Robot dust bin | – | – | Replacement robot dust bin, ordered at sharkaccessories.com. | Source: Replacement parts: Robot, p. 11 |
| Brushroll | – | Every 6 to 12 months, or when visibly worn | Replacement brushroll; replace every 6 to 12 months or when visibly worn. | Source: Replacement parts: Robot; Maintenance: Self-cleaning brushroll, pp. 9, 11 |
| Brushroll door | – | – | Replacement brushroll access door, ordered at sharkaccessories.com. | Source: Replacement parts: Robot, p. 11 |
| Robot battery | RVBAT850 | – | Use only battery RVBAT850; batteries or chargers other than those indicated may create a risk of fire. | Source: Important Safety Instructions: Battery use 26, p. 2 |
| Side brushes | – | – | Two side brushes are included; replace any that are bent or damaged. | Source: Maintenance: Cleaning side brushes; Replacement parts, pp. 10-11 |
| BotBoundary strips | – | – | Strips can be cut to length with an 18-inch minimum. | Source: BotBoundary strips: usage instructions, p. 6 |
| Pre-motor foam and felt filter kit (base) | – | Every 2.5 years | Foam and felt filters for the base. | Source: Replacement parts: Base; Maintenance note, pp. 9, 11 |
| Replacement post-motor filter (base) | – | Every 3 years | Post-motor filter behind the filter door on the base. | Source: Replacement parts: Base; Maintenance note, pp. 9, 11 |
| Base dust bin | – | – | Replacement base dust bin, ordered at sharkaccessories.com. | Source: Replacement parts: Base, p. 11 |
| Front caster wheel | – | – | Replacement parts are listed at sharkaccessories.com. | Source: Maintenance: Cleaning the wheels, p. 10 |
Specifications
The owner's guide covers the Shark IQ Robot Self-Empty XL robot vacuum, RV1000AE Series. Source: Cover, p. 1
The robot has Clean and Dock buttons, battery, error and Wi-Fi lights, and charges on a self-empty base that holds up to 45 days of dust and debris. Source: Getting to know your Shark IQ Robot; Base setup, pp. 3-4
The Troubleshooting chart gives 16 error light patterns and error numbers; a separate Wi-Fi table gives 4 error light patterns. Source: Troubleshooting; Using the Shark IQ Robot, pp. 7, 11
The SharkClean app handles the interactive map, room selection, scheduling and cleaning reports; the robot connects to 2.4 GHz Wi-Fi only. Source: Using the Shark IQ Robot, p. 7
| Expected runtime | At least 60 minutes | Source: Expected performance, p. 14 |
|---|---|---|
| Expected charging time | 6 hours | Source: Expected performance, p. 14 |
| Base dust bin capacity | Up to 45 days' worth of dust and debris | Source: Base setup, p. 4 |
| Wi-Fi network | 2.4 GHz only; the app does not work on a 5 GHz network | Source: Using the Shark IQ Robot: Wi-Fi troubleshooting, p. 7 |
| Base clearance | Place the base with its back against the wall on a level, bare floor, with no objects closer than 3 feet from the sides or 5 feet from the front | Source: Base setup, p. 4 |
| Self-empty base model | XDCKRV1000 | Source: Important Safety Instructions: Battery use 26, p. 2 |
| Battery model | RVBAT850 | Source: Important Safety Instructions: Battery use 26, p. 2 |
| Battery operating temperature | Do not store, charge or use the robot or battery below 50°F (10°C) or above 104°F (40°C) | Source: Important Safety Instructions: Battery use 29, p. 2 |
| Model and serial number location | On the QR code label on the bottom of the robot | Source: Register your purchase, p. 14 |
| Warranty | One (1) year limited warranty from the date of purchase; wearable parts such as foam filters, filters, batteries and brushrolls are not covered | Source: One (1) year limited warranty, p. 14 |
Recalls
No exact-model match for Shark, RV1001AE, RV1000AE in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Shark.
Service contact
Shark Customer Service: 1-888-228-5531, sharkclean.com/support. United States and Canada. Source: One (1) year limited warranty: How to get service, p. 14
Sources
- Shark IQ Robot Self-Empty XL Robot Vacuum RV1000AE Series Owner's Guide. SharkNinja Operating LLC. Document RV1000AESeries_IB_E_REV_Mv22, revision Mv22, 2021-08-10, 15 pages, en. sharkclean.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
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