Shark error codes and indicator lights
Each table applies only to the model named above it.
Shark AI Ultra Robot Self-Empty XL robot vacuum
| Code | Meaning on RV2500AE Series (RV2502AE) |
|---|---|
| Error 2 (DOCK red + ! red flashing) | Side brush is stuck. |
| Error 2 (CLEAN red + DOCK red + ! red flashing) | A drive wheel is stuck. |
| Error 2 (CLEAN red + ! red alternating) | There is a blockage in the brushroll. |
| Error 2 (CLEAN white + DOCK red + ! red flashing) | Wheel motor encoder failure. |
| Error 2 (CLEAN white + ! red flashing) | There is a blockage in the brushroll. |
| Error 3 | Suction motor failure. |
| Error 6 | The front bumper may be jammed. |
| Error 7 | Cliff sensor error. |
| Error 9 | The robot dust bin needs to be reinstalled. |
| Error 10 | The robot may be stuck on an obstacle. |
| Error 16 | The robot is stuck. |
| Error 21 | The robot has encountered an error while booting. |
| Error 23 | The guide asks you to confirm the robot is placed on the base correctly. |
| Error 24 (BATTERY ICON red flashing) | The battery is critically low and needs recharging. |
| Error 24 (DOCK white + ! red flashing) | The robot has encountered an error while charging. |
| Error 26 | There is a blockage in the dust bin. |
| ! (RED) + Wi-Fi indicator (RED Flashing) | Wrong password for Wi-Fi. |
| ! (Flashing red) + Wi-Fi (RED) | SSID cannot be found, try connecting again. |
| ! + Wi-Fi (Flashing RED at the same time) | Cannot connect to Wi-Fi. |
| Battery light full charge (white) | The robot battery is fully charged. |
| Battery light partial charge (white) | The robot battery has partial charge. |
| Battery light low charge (red) | The robot battery is low. |
| Battery light blinking red | There is not enough battery power for the robot to return to the base. |
| Battery lights flashing white while charging | The robot is charging. |
| Battery lights steady white | Charging is complete. |
| Battery light off | The robot has no charge or is off. |
| Base Power Indicator Icon lit | The base is plugged in and has power. |
| Base Charging Icon lit | The robot is properly aligned on the base and charging. |
| Base Evacuation Icon lit | The robot is emptying debris into the base. |
| Wi-Fi light white | The robot is connected to Wi-Fi. |
| Wi-Fi light red | The robot is not connected to Wi-Fi. |
| Wi-Fi light flashing white | The robot is in setup mode. |
| Wi-Fi light off | The robot is not set up yet. |
| ! error indicator | The robot is reporting an error. |
Shark IQ Robot Self-Empty XL robot vacuum
| Code | Meaning on RV1000AE Series (RV1001AE) |
|---|---|
| Error 10 | The robot may be stuck on an obstacle. |
| Error 6 | The front bumper may be jammed. |
| Error 14 | BotBoundary error. |
| Error 7 | Cliff sensor error. |
| Error 9 | The robot dust bin needs to be reinstalled. |
| Error 2 (DOCK red + ! red flashing) | A side brush is stuck. |
| Error 2 (CLEAN red + DOCK red + ! red flashing) | A drive wheel is stuck. |
| Error 16 | The robot is stuck. |
| Error 2 (CLEAN blue + ! red flashing) | There is a blockage in the brushroll. |
| Error 21 | The robot has encountered an error while booting. |
| Error 23 | The guide asks you to confirm the robot is placed on the base correctly. |
| Error 24 (BATTERY ICON red flashing) | The battery is critically low and needs recharging. |
| Error 2 (CLEAN red + ! red alternating) | There is a blockage in the brushroll. |
| Error 26 | There is a blockage in the dust bin. |
| Error 24 (DOCK blue + ! red flashing) | The robot has encountered an error while charging. |
| Error 3 | Suction motor failure. |
| Error 2 (CLEAN blue + DOCK red + ! red flashing) | Wheel motor encoder failure. |
| ! (RED) + Wi-Fi indicator (RED Flashing) | Wrong password for Wi-Fi. |
| ! (Flashing red) + Wi-Fi (RED) | SSID cannot be found, try connecting again. |
| ! + Wi-Fi (Flashing RED alternately) | Wrong user name or password for your Shark account. |
| ! + Wi-Fi (Flashing RED at the same time) | Cannot connect to Wi-Fi. |
| Battery light flashing blue | The robot is charging. |
| Battery light steady blue | Charging is complete. |
| Battery light blue during cleaning | The robot has a full or partial charge. |
| Battery light red during cleaning | The robot has a low charge. |
| Battery light blinking red | There is not enough charge for the robot to return to the base. |
| Battery light off | There is no charge or the robot is off. |
| Base power light green | The base is plugged in and its power switch is turned on. |
| Base charging light pulsing blue | The robot is charging on the base. |
| Base charging light steady blue | Charging is complete. |
| Wi-Fi light blue | The robot is connected to Wi-Fi. |
| Wi-Fi light red | The robot is not connected to Wi-Fi. |
| Wi-Fi light flashing blue | The robot is in setup mode. |
| Wi-Fi light off | The robot is not set up yet. |
| ! error indicator | The robot is reporting an error. |