Shark RV1000AE Series (RV1001AE) the robot is not charging
Cause 1 of 4The base is not powered. Source: FAQ: Why isn't my robot charging?, p. 12
First checkVerify that the base is connected to power and the power switch on the back of the base is in the (I) ON position.
Causes and checks
The base is not powered. Source: FAQ: Why isn't my robot charging?, p. 12
- Verify that the base is connected to power and the power switch on the back of the base is in the (I) ON position.
- Check that the green Power Indicator Light on the base is lit.
- If the green light is not on, try connecting the base to a different electrical outlet.
The blue Charging Indicator Light on the base is not on. Source: FAQ: Why isn't my robot charging?, p. 12
- Verify that the power switch on the side of the robot is in the (I) ON position.
- Verify that the power switch on the back of the base is in the (I) ON position.
The robot is not aligned on the base. Source: FAQ: Why isn't my robot charging?, p. 12
- Place the robot with its back side against the debris intake on the base.
- Check that the two metal pads on the bottom of the robot touch the metal charging contacts.
The robot did not return to the base and its charge ran out. Source: Charging, p. 4
- Make sure all the protective film has been removed from the base.
- Recharge the robot. See Charge the robot on the base.
All 4 causes checked. Contact Shark Customer Service: 1-888-228-5531.
Service
If the checks above do not clear it, contact Shark Customer Service: 1-888-228-5531, sharkclean.com/support. United States and Canada. Source: One (1) year limited warranty: How to get service, p. 14
Other RV1000AE Series (RV1001AE) problems
- The robot will not connect to Wi-Fi or loses its connection2 causes in the manual. First: the robot lost connectivity and did not reconnect.
- The interactive map is not ready after cleaningThe robot needs several cleanings to finish building the interactive map.
- The robot has trouble clearing a thresholdThe threshold is higher than an inch.
- Runners, rugs or carpets near stairsThe cliff sensors work properly only when runners, rugs and carpets are at least 8 inches from any stairs or extend over the edge of the stairs.
- The battery no longer holds a chargeThe guide says a battery that no longer holds a charge should be removed from the vacuum and recycled.
Sources
- Shark IQ Robot Self-Empty XL Robot Vacuum RV1000AE Series Owner's Guide. SharkNinja Operating LLC. Document RV1000AESeries_IB_E_REV_Mv22, revision Mv22, 2021-08-10, 15 pages, en. sharkclean.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.