Shark AI Ultra Robot Self-Empty XL robot vacuum
- Category
- Robot vacuums
- Model number
- RV2500AE, RV2502AE, RV2502AECA
- Region
- North America
- Verified
- Error 2 (DOCK red + ! red flashing)
- Error 2 (CLEAN red + DOCK red + ! red flashing)
- Error 2 (CLEAN red + ! red alternating)
- Error 2 (CLEAN white + DOCK red + ! red flashing)
- Error 2 (CLEAN white + ! red flashing)
- Error 3
- Error 6
- Error 7
- Error 9
- Error 10
- Error 16
- Error 21
- Error 23
- Error 24 (BATTERY ICON red flashing)
- Error 24 (DOCK white + ! red flashing)
- Error 26
- ! (RED) + Wi-Fi indicator (RED Flashing)
- ! (Flashing red) + Wi-Fi (RED)
- ! + Wi-Fi (Flashing RED at the same time)
- Battery light full charge (white)
- Battery light partial charge (white)
- Battery light low charge (red)
- Battery light blinking red
- Battery lights flashing white while charging
- Battery lights steady white
- Battery light off
- Base Power Indicator Icon lit
- Base Charging Icon lit
- Base Evacuation Icon lit
- Wi-Fi light white
- Wi-Fi light red
- Wi-Fi light flashing white
- Wi-Fi light off
- ! error indicator
- The battery no longer holds a charge
- The Wi-Fi connection randomly disconnects
- The app reports an incorrect Wi-Fi password
- The robot will not connect to Wi-Fi or loses its connection
- The SharkClean app reports an invalid username or password
- The robot has trouble with a threshold
- Runners, rugs or carpets near stairs
- How to set up the base and robot
- How to charge the robot on the base
- How to turn the robot on or off
- How to start or stop a cleaning cycle by hand
- How to empty the base dust bin
- How to empty the robot dust bin
- How to clean the robot filter
- How to clean the base pre-motor filters
- How to clean the base post-motor filter
- How to remove debris from the brushroll
- How to clean the sensors and charging contacts
- How to clean the side brush
- How to clean the LiDAR module
- How to clean the front wheel
- How to clean the drive wheels
- How to restart the phone, robot and router
- How to retry the Wi-Fi connection after a disconnect
- How to enable the Shark skill for Amazon Alexa
- How to link the Google Assistant on an Apple device
- How to link the Google Assistant on an Android device
Nothing on this page matches. Search all models
Error codes
| Code | Meaning | Checks |
|---|---|---|
| Error 2 (DOCK red + ! red flashing) | Side brush is stuck. | Checks |
| Error 2 (CLEAN red + DOCK red + ! red flashing) | A drive wheel is stuck. | Checks |
| Error 2 (CLEAN red + ! red alternating) | There is a blockage in the brushroll. | Checks |
| Error 2 (CLEAN white + DOCK red + ! red flashing) | Wheel motor encoder failure. | Checks |
| Error 2 (CLEAN white + ! red flashing) | There is a blockage in the brushroll. | Checks |
| Error 3 | Suction motor failure. | Checks |
| Error 6 | The front bumper may be jammed. | Checks |
| Error 7 | Cliff sensor error. | Checks |
| Error 9 | The robot dust bin needs to be reinstalled. | Checks |
| Error 10 | The robot may be stuck on an obstacle. | Checks |
| Error 16 | The robot is stuck. | Checks |
| Error 21 | The robot has encountered an error while booting. | Checks |
| Error 23 | The guide asks you to confirm the robot is placed on the base correctly. | Checks |
| Error 24 (BATTERY ICON red flashing) | The battery is critically low and needs recharging. | Checks |
| Error 24 (DOCK white + ! red flashing) | The robot has encountered an error while charging. | Checks |
| Error 26 | There is a blockage in the dust bin. | Checks |
| ! (RED) + Wi-Fi indicator (RED Flashing) | Wrong password for Wi-Fi. | Checks |
| ! (Flashing red) + Wi-Fi (RED) | SSID cannot be found, try connecting again. | Checks |
| ! + Wi-Fi (Flashing RED at the same time) | Cannot connect to Wi-Fi. | Checks |
| Battery light full charge (white) | The robot battery is fully charged. | Checks |
| Battery light partial charge (white) | The robot battery has partial charge. | Checks |
| Battery light low charge (red) | The robot battery is low. | Checks |
| Battery light blinking red | There is not enough battery power for the robot to return to the base. | Checks |
| Battery lights flashing white while charging | The robot is charging. | Checks |
| Battery lights steady white | Charging is complete. | Checks |
| Battery light off | The robot has no charge or is off. | Checks |
| Base Power Indicator Icon lit | The base is plugged in and has power. | Checks |
| Base Charging Icon lit | The robot is properly aligned on the base and charging. | Checks |
| Base Evacuation Icon lit | The robot is emptying debris into the base. | Checks |
| Wi-Fi light white | The robot is connected to Wi-Fi. | Checks |
| Wi-Fi light red | The robot is not connected to Wi-Fi. | Checks |
| Wi-Fi light flashing white | The robot is in setup mode. | Checks |
| Wi-Fi light off | The robot is not set up yet. | Checks |
| ! error indicator | The robot is reporting an error. | Checks |
Error 2 (DOCK red + ! red flashing)
DOCK (RED) + ! (RED) flashing. Side brush is stuck.
- Remove any debris from around the side brush so it moves freely. See Clean the side brush.
Error 2 (CLEAN red + DOCK red + ! red flashing)
CLEAN (RED) + DOCK (RED) + ! (RED) flashing. A drive wheel is stuck.
- Clean the wheels. See Clean the drive wheels.
- Remove any debris wrapped around the axles so the wheels can move freely.
Error 2 (CLEAN red + ! red alternating)
CLEAN (RED) + ! (RED) alternating. There is a blockage in the brushroll.
- Remove any debris from around the brushroll so that it can spin freely. See Remove debris from the brushroll.
Error 2 (CLEAN white + DOCK red + ! red flashing)
CLEAN (WHITE) + DOCK (RED) + ! (RED) flashing. Wheel motor encoder failure.
Error 2 (CLEAN white + ! red flashing)
CLEAN (WHITE) + ! (RED) flashing. There is a blockage in the brushroll.
- Remove any debris from around and inside the brushroll so that it can spin freely. See Remove debris from the brushroll.
Error 3
CLEAN (RED) + ! (RED) flashing. Suction motor failure.
- Remove and empty the dust bin. See Empty the robot dust bin.
- Clean the filters. See Clean the robot filter.
- Remove the brushroll and the brushroll door. See Remove debris from the brushroll.
- Remove any blockages.
Error 6
DOCK (RED) flashing. The front bumper may be jammed.
- Clean the bumper.
- Make sure the bumper moves in and out freely.
Error 7
CLEAN (RED) + DOCK (WHITE) flashing. Cliff sensor error.
- Move your robot to a new location.
- Clean the cliff sensors. See Clean the sensors and charging contacts.
Error 9
CLEAN (RED) + DOCK (RED) flashing. The robot dust bin needs to be reinstalled.
- Insert the dust bin until it clicks in place.
Error 10
CLEAN (RED) flashing. The robot may be stuck on an obstacle.
- Move the robot to a new location on a level surface.
Error 16
CLEAN (RED) + DOCK (WHITE) alternating. The robot is stuck.
- Move your robot to a new location.
- Make sure the front bumper moves in and out freely.
Error 21
CLEAN (RED) + DOCK (WHITE) + ! (RED) flashing. The robot has encountered an error while booting.
- Turn the power off and back on.
Error 23
CLEAN (WHITE) + DOCK (RED) flashing. The guide asks you to confirm the robot is placed on the base correctly.
- Make sure the base indicator light turns blue to confirm the robot is placed on the base correctly.
Error 24 (BATTERY ICON red flashing)
BATTERY ICON (RED) flashing. The battery is critically low and needs recharging.
- Pick up the robot and place it on the base. See Charge the robot on the base.
- Make sure the base indicator light turns blue to confirm the robot is placed on the base correctly.
Error 24 (DOCK white + ! red flashing)
DOCK (WHITE) + ! (RED) flashing. The robot has encountered an error while charging.
- Make sure you are using the correct power cord for the base.
Error 26
DOCK (RED) FLASHING + ! (RED) solid. There is a blockage in the dust bin.
- Check the base and the robot dust bin for clogs.
- Clear any debris and reinstall the dust bin, ensuring that it clicks into place.
! (RED) + Wi-Fi indicator (RED Flashing)
! (RED) + Wi-Fi indicator (RED Flashing). Wrong password for Wi-Fi.
! (Flashing red) + Wi-Fi (RED)
! (Flashing red) + Wi-Fi (RED). SSID cannot be found, try connecting again.
- Try connecting again.
Source Source: Wi-Fi troubleshooting: error code table, p. 7
! + Wi-Fi (Flashing RED at the same time)
! + Wi-Fi (Flashing RED at the same time). Cannot connect to Wi-Fi.
Battery light full charge (white)
Battery indicator, full charge (white). The robot battery is fully charged.
Battery light partial charge (white)
Battery indicator, partial charge (white). The robot battery has partial charge.
Battery light low charge (red)
Battery indicator, low charge (red). The robot battery is low.
Battery light blinking red
Low charge light blinking red. There is not enough battery power for the robot to return to the base.
- Place the robot on the base by hand. See Charge the robot on the base.
Battery lights flashing white while charging
Both white battery lights flashing while the robot is on the base. The robot is charging.
Battery lights steady white
Both white battery lights steady. Charging is complete.
Battery light off
No charge or off. The robot has no charge or is off.
Base Power Indicator Icon lit
Base Power Indicator Icon. The base is plugged in and has power.
Base Charging Icon lit
Base Charging Icon. The robot is properly aligned on the base and charging.
Base Evacuation Icon lit
Base Evacuation Icon. The robot is emptying debris into the base.
Wi-Fi light white
Wi-Fi indicator white. The robot is connected to Wi-Fi.
Wi-Fi light red
Wi-Fi indicator red. The robot is not connected to Wi-Fi.
Wi-Fi light flashing white
Wi-Fi indicator flashing white. The robot is in setup mode.
Wi-Fi light off
No Wi-Fi indicator light. The robot is not set up yet.
! error indicator
The ! error indicator lit on the robot. The robot is reporting an error.
- Find the lit lights and their pattern in the error code chart and follow its solution.
Source Source: Buttons and indicator lights: ! error indicator, p. 6
Problems
- The battery no longer holds a chargeA battery that no longer holds a charge should be removed from the vacuum and recycled. The guide names RVBAT850 as the replacement battery.
- The Wi-Fi connection randomly disconnectsThe Wi-Fi connection randomly disconnects. The robot temporarily losing connectivity under furniture or far from the router is normal, and it reconnects automatically.
- The app reports an incorrect Wi-Fi passwordA wireless network password that was verified is reported as incorrect.
- The robot will not connect to Wi-Fi or loses its connection4 causes in the manual. First: A recent iOS update may require local network access for the SharkClean app.
- The SharkClean app reports an invalid username or password2 causes in the manual. First: the username or password is invalid.
- The robot has trouble with a thresholdA threshold is 0.75 inch or higher; the robot can climb over most thresholds that are lower.
- Runners, rugs or carpets near stairsThe cliff sensors work properly only when all runners, rugs and carpets are at least eight inches from any stairs, or are continuous and extend over the edge of the stairs.
The battery no longer holds a charge
A battery that no longer holds a charge should be removed from the vacuum and recycled. The guide names RVBAT850 as the replacement battery. Source: Battery removal and disposal; Important Safety Instructions: battery use 29, pp. 2, 17
The Wi-Fi connection randomly disconnects
The Wi-Fi connection randomly disconnects. The robot temporarily losing connectivity under furniture or far from the router is normal, and it reconnects automatically. Source: Wi-Fi troubleshooting: What should I do if my Wi-Fi randomly disconnects?, p. 7
- Retry the Wi-Fi connection after a disconnect. See Retry the Wi-Fi connection after a disconnect.
The robot has trouble with a threshold
A threshold is 0.75 inch or higher; the robot can climb over most thresholds that are lower. Source: Prep your home: Thresholds; Living with your robot: Doorways and thresholds, p. 4
- Set up a no-go zone in the app to block off the threshold.
Runners, rugs or carpets near stairs
The cliff sensors work properly only when all runners, rugs and carpets are at least eight inches from any stairs, or are continuous and extend over the edge of the stairs. Source: Important Safety Instructions: use warnings 8; Prep your home: Stairs, pp. 2, 4
- Move runners, rugs and carpets so they are at least eight inches from any stairs or extend over the edge of the stairs.
- If a runner, rug or carpet edge less than eight inches from the stairs cannot be moved, use a digital no-go zone to block off the stairs; without the app, use a boundary to block off the unsafe area.
How-to
- How to set up the base and robotBefore the first cleaning.
- How to charge the robot on the baseBefore the first cleaning, or when the robot has no charge or cannot return to the base.
- How to turn the robot on or offTo power the robot on, or to turn it off for storage.
- How to start or stop a cleaning cycle by handTo clean without the schedule, or to end a cleaning cycle early.
- How to empty the base dust binWhen the debris level approaches the max fill line; the bin holds up to 60 days' worth of dust and debris.
- How to empty the robot dust binAfter each use, or when the bin needs emptying.
- How to clean the robot filterAfter each use, to keep suction power up.
- How to clean the base pre-motor filtersOnce a month.
- How to clean the base post-motor filterEvery year.
- How to remove debris from the brushrollWhen debris remains wrapped around the brushroll after continued cleaning.
- How to clean the sensors and charging contactsAs needed; the cliff sensors may work less effectively when they are dirty.
- How to clean the side brushAs needed, or when error 2 shows a stuck side brush.
- How to clean the LiDAR modulePeriodically, to remove hair and debris from the navigation module on top of the robot.
- How to clean the front wheelPeriodically.
- How to clean the drive wheelsPeriodically, or when error 2 shows a stuck drive wheel.
- How to restart the phone, robot and routerWhen the robot still cannot connect to Wi-Fi.
- How to retry the Wi-Fi connection after a disconnectWhen the Wi-Fi connection randomly disconnects.
- How to enable the Shark skill for Amazon AlexaTo control the robot by voice with Amazon Alexa.
- How to link the Google Assistant on an Apple deviceTo control the robot by voice with the Google Assistant on an Apple device.
- How to link the Google Assistant on an Android deviceTo control the robot by voice with the Google Assistant on Android.
Maintenance
Settings
| Setting | Options | Notes | Source |
|---|---|---|---|
| Recharge & Resume | Enabled in the SharkClean app | For multi-room cleaning in larger homes, the robot returns to the base, recharges and picks up where it left off. | Source: Using the SharkClean app and voice controls, p. 7 |
| No-Go Zones | Set in the SharkClean app | Keeps the robot out of areas you do not want it to enter. The guide recommends no-go zones for unsafe boundaries such as stair or cliff edges, fireplaces and water hazards, and for thresholds of 0.75 inch or higher. | Source: Using the SharkClean app and voice controls; Important Safety Instructions: use warnings 9, pp. 2, 4, 7 |
Parts and consumables
| Item | Part number | Replace or refill | Specification | Source |
|---|---|---|---|---|
| Robot filter | – | Every 2 to 3 months | Filter inside the robot dust bin; replacement filters are listed at support.sharkclean.com and parts are ordered at sharkaccessories.com. | Source: Replacement parts: robot; Maintenance: Cleaning and replacing robot's filter; Robot Vacuum Parts, Maintenance, and Replacement Guide, pp. 10, 13, 15 |
| Robot dust bin | – | – | Replacement robot dust bin, ordered at sharkaccessories.com. | Source: Replacement parts: robot, p. 13 |
| Brushroll | – | Every 6 to 12 months, or when visibly worn | Replacement brushroll, ordered at sharkaccessories.com. | Source: Replacement parts: robot; Maintenance: Self-cleaning brushroll, pp. 11, 13 |
| Brushroll door | – | – | Replacement brushroll door, ordered at sharkaccessories.com. | Source: Replacement parts: robot, p. 13 |
| Side brush | – | Every 3 to 6 months | Replacement side brush, ordered at sharkaccessories.com. | Source: Replacement parts: robot; Robot Vacuum Parts, Maintenance, and Replacement Guide, pp. 13, 15 |
| Robot battery | RVBAT850 | Every 12 to 24 months | Replacement battery for the robot. | Source: Important Safety Instructions: battery use 29; Robot Vacuum Parts, Maintenance, and Replacement Guide, pp. 2, 15 |
| Charging base (Self-Empty XL) | XDKRV2500 | – | Replacement base for the Shark AI Ultra Robot Self-Empty XL. | Source: Important Safety Instructions: battery use 29, p. 2 |
| Base dust bin | – | – | Replacement base dust bin, ordered at sharkaccessories.com. | Source: Replacement parts: base, p. 13 |
| Base pre-motor foam and felt filter kit | – | – | Foam and felt filters for the base, ordered at sharkaccessories.com. | Source: Replacement parts: base, p. 13 |
| Base post-motor filter | – | – | Post-motor filter for the base, ordered at sharkaccessories.com. | Source: Replacement parts: base, p. 13 |
Specifications
The owner's guide covers the Shark AI Ultra Robot Self-Empty XL robot vacuum, RV2500AE. Source: Cover, p. 1
The robot has CLEAN and DOCK buttons, charge, error and Wi-Fi indicator lights, a LiDAR module, a self-cleaning brushroll and a side brush. It charges on a self-empty base with a base dust bin that holds up to 60 days of dust and debris. Source: Getting to know your Shark AI Ultra Robot; Living with your robot, pp. 3-4
The error code chart gives 16 light patterns with error numbers; a Wi-Fi table gives 3 more patterns. Source: Troubleshooting: error code chart; Wi-Fi troubleshooting, pp. 7, 12
The SharkClean app handles scheduling, no-go zones, UltraClean Mode, Recharge & Resume and cleaning reports; the robot connects to 2.4 GHz Wi-Fi only. Source: Using the Shark AI Ultra Robot; Wi-Fi troubleshooting, p. 7
| Expected runtime | 60 minutes | Source: Expected performance, p. 16 |
|---|---|---|
| Expected charging time | 6 hours | Source: Expected performance, p. 16 |
| Base dust bin capacity | Up to 60 days of dust and debris; during initial use it may need emptying more often while the robot finds more debris than usual | Source: Living with your robot: Check base fill level; Maintenance: Emptying the base dust bin, pp. 4, 9 |
| Wi-Fi network | 2.4 GHz only; the app works only on a 2.4 GHz network | Source: Wi-Fi troubleshooting, p. 7 |
| Base clearance | Back against a wall on a level, bare floor in a central area with a strong Wi-Fi signal; no objects closer than 3 feet from either side or 5 feet from the front | Source: Base setup, p. 5 |
| Replacement battery | RVBAT850 | Source: Important Safety Instructions: battery use 29, p. 2 |
| Replacement base | XDKRV2500 for the Shark AI Ultra Robot Self-Empty XL base; XDKRV2500S for the Shark AI Ultra Robot Self-Empty base | Source: Important Safety Instructions: battery use 29, p. 2 |
| Battery operating temperature | Do not store, charge or use the robot below 50°F (10°C) or above 104°F (40°C); let the battery and vacuum reach room temperature before charging or use | Source: Important Safety Instructions: battery use 32, p. 2 |
| Model and serial number location | On the QR code labels on the bottom of the robot and base | Source: Record This Information (Tip), p. 16 |
| Sleep mode | After 10 minutes idle and away from the base the indicator lights turn off, while the battery and Wi-Fi lights stay on; press any button to wake the robot | Source: Robot battery indicator lights, p. 5 |
| Obstacles | Clear cords and objects smaller than 3.5 inches in height from floors and open interior doors so the robot can map the whole home; the object detection helps it navigate obstacles taller than 3.5 inches | Source: Prep your home: Obstructions; AI Laser Navigation, pp. 4, 8 |
| Laser | Class 1 laser; always turn off the power before lifting the robot or performing any maintenance, and do not look directly into the laser | Source: Important Safety Instructions: laser warning; items 10 and 11, p. 2 |
| Moving the robot or base | Do not pick up and move the robot while it is cleaning, or move the base; this affects the robot's ability to map the home and return to the base | Source: Living with your robot: Avoid moving the robot or base; Prep your home, p. 4 |
| Warranty | One (1) year limited warranty from the date of purchase; wearable parts such as foam filters and filters are not covered | Source: One (1) year limited warranty, p. 15 |
Recalls
No exact-model match for Shark AI Ultra, RV2500AE, RV2502AE, RV2502AECA in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Shark.
Service contact
Shark Customer Service: 1-800-668-9600, support.sharkclean.com. United States and Canada. Source: Questions or Problems?, p. 13
Sources
- Shark AI Ultra Robot Self-Empty XL Robot Vacuum RV2500AE Owner's Guide. SharkNinja Operating LLC. Document RV2500AE_IB_REV_Mv5, revision Mv5, 17 pages, en. support.sharkninja.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
All Shark handbooks. Report an error to hello@modelhandbook.com.