Roborock Q7 Max robot vacuum
- Category
- Robot vacuums
- Model number
- Q7 Max, Q380RR, CDZ11RR, CDZ12RR
- Region
- Worldwide
- Verified
- Error 1
- Error 2
- Error 3
- Error 4
- Error 5
- Error 6
- Error 7
- Error 8
- Error 9
- Error 12
- Error 13
- Error 14
- Error 16
- Error 17
- Error 18
- Error 21
- Error 22
- Error 23
- Error 26
- Filter blocked or wet
- No-go zone or Invisible Wall detected
- Internal error
- Status indicator light flashing red
- Status indicator light white
- Status indicator light red
- Status indicator light pulsing
- WiFi indicator off
- WiFi indicator flashing slowly
- WiFi indicator flashing quickly
- WiFi indicator steady
- The robot will not power on
- The robot will not charge
- The robot charges slowly
- The robot cannot return to the dock
- The robot behaves abnormally
- The robot is noisy during cleaning
- The robot cannot connect to WiFi
- Poor cleaning performance or leaking dust
- Scheduled cleaning is not working
- No or little water during washing
- Cleaning does not resume after recharging
- The robot cannot return to the dock after spot cleaning or being moved
- The robot begins to miss certain spots
- How to reset the WiFi connection
- How to disconnect the robot from WiFi
- How to reset the robot system
- How to restore the robot to factory settings
- How to clean the main brush
- How to clean the side brush
- How to clean the omni-directional wheel
- How to empty and clean the dustbin and water tank combo unit
- How to clean the washable filter
- How to clean the mop cloth
- How to clean the robot sensors
- How to clean the charging contacts
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Error codes
| Code | Meaning | Checks |
|---|---|---|
| Error 1 | The LiDAR turret or laser is blocked. | Checks |
| Error 2 | The bumper is stuck. | Checks |
| Error 3 | The wheels are suspended. | Checks |
| Error 4 | A cliff sensor reports an error. | Checks |
| Error 5 | The main brush is jammed. | Checks |
| Error 6 | The side brush is jammed. | Checks |
| Error 7 | The wheels are jammed. | Checks |
| Error 8 | The robot is trapped. | Checks |
| Error 9 | The dustbin is missing. | Checks |
| Error 12 | The battery is low. | Checks |
| Error 13 | The robot has a charging error. | Checks |
| Error 14 | The robot reports a battery error. | Checks |
| Error 16 | The robot is tilted. | Checks |
| Error 17 | The side brush has an error. | Checks |
| Error 18 | The fan has an error. | Checks |
| Error 21 | The vertical bumper is pressed. | Checks |
| Error 22 | The dock locator has an error. | Checks |
| Error 23 | The robot could not return to the dock. | Checks |
| Error 26 | The wall sensor is dirty. | Checks |
| Filter blocked or wet | The filter is blocked or wet. | Checks |
| No-go zone or Invisible Wall detected | The robot is in a no-go zone or at an Invisible Wall. | Checks |
| Internal error | The robot has an internal error. | Checks |
| Status indicator light flashing red | The robot has an error. | Checks |
| Status indicator light white | The battery level is 20% or more. | Checks |
| Status indicator light red | The battery level is below 20%. | Checks |
| Status indicator light pulsing | The robot is charging or starting up. | Checks |
| WiFi indicator off | WiFi is disabled. | Checks |
| WiFi indicator flashing slowly | The robot is waiting for a WiFi connection. | Checks |
| WiFi indicator flashing quickly | The robot is connecting to WiFi. | Checks |
| WiFi indicator steady | The robot is connected to WiFi. | Checks |
Roborock codes on other models
Error 1
Error 1: The LiDAR turret or laser is blocked. The LiDAR turret or laser is blocked.
- Check for an obstruction and retry.
Source Source: Errors, p. 12
Error 2
Error 2: The bumper is stuck. The bumper is stuck.
- Clean the bumper and tap it lightly to release it.
Source Source: Errors, p. 12
Error 3
Error 3: The wheels are suspended. The wheels are suspended.
- Move the robot and restart it.
Source Source: Errors, p. 12
Error 4
Error 4: A cliff sensor reports an error. A cliff sensor reports an error.
- Clean the cliff sensors.
- Move the robot away from drops and restart it.
Source Source: Errors, p. 12
Error 5
Error 5: The main brush is jammed. The main brush is jammed.
- Clean the main brush and its bearings.
Source Source: Errors, p. 12
Error 6
Error 6: The side brush is jammed. The side brush is jammed.
- Remove and clean the side brush.
Source Source: Errors, p. 12
Error 7
Error 7: The wheels are jammed. The wheels are jammed.
- Move the robot and restart it.
Source Source: Errors, p. 12
Error 8
Error 8: The robot is trapped. The robot is trapped.
- Clear the obstacles around the robot.
Source Source: Errors, p. 12
Error 9
Error 9: The dustbin is missing. The dustbin is missing.
- Install the dustbin and the filter.
Source Source: Errors, p. 12
Error 12
Error 12: The battery is low. The battery is low.
- Recharge the robot and retry.
Source Source: Errors, p. 12
Error 13
Error 13: The robot has a charging error. The robot has a charging error.
- Clean the charging contacts and retry.
Source Source: Errors, p. 12
Error 14
Error 14: The robot reports a battery error. The robot reports a battery error.
Source Source: Errors, p. 12
Error 16
Error 16: The robot is tilted. The robot is tilted.
- Move the robot to level ground and restart it.
Source Source: Errors, p. 12
Error 17
Error 17: The side brush has an error. The side brush has an error.
- Reset the robot.
Source Source: Errors, p. 12
Error 18
Error 18: The fan has an error. The fan has an error.
- Reset the robot.
Source Source: Errors, p. 12
Error 21
Error 21: The vertical bumper is pressed. The vertical bumper is pressed.
- Move the robot and retry.
Source Source: Errors, p. 12
Error 22
Error 22: The dock locator has an error. The dock locator has an error.
- Clean the dock locator and retry.
Source Source: Errors, p. 12
Error 23
Error 23: The robot could not return to the dock. The robot could not return to the dock.
- Clean the dock location beacon and retry.
Source Source: Errors, p. 12
Error 26
Error 26: the wall sensor is dirty. The wall sensor is dirty.
- Clean the wall sensor.
Source Source: Errors, p. 12
Filter blocked or wet
Filter blocked or wet. The filter is blocked or wet.
- Clean the filter, dry it and retry.
Source Source: Errors, p. 12
No-go zone or Invisible Wall detected
No-go zone or Invisible Wall detected. The robot is in a no-go zone or at an Invisible Wall.
- Move the robot away from this area.
Source Source: Errors, p. 12
Internal error
Internal error. The robot has an internal error.
- Reset the robot.
Source Source: Errors, p. 12
Status indicator light flashing red
Status indicator light flashing red with a voice alert. The robot has an error.
- Find the error in the list on this page and follow its solution.
- After resolving the error, relocate the robot and restart cleaning.
Source Source: Errors, p. 12
Status indicator light white
Status indicator light white. The battery level is 20% or more.
Status indicator light red
Status indicator light red. The battery level is below 20%.
Status indicator light pulsing
Status indicator light pulsing. The robot is charging or starting up.
WiFi indicator off
WiFi indicator off. WiFi is disabled.
WiFi indicator flashing slowly
WiFi indicator flashing slowly. The robot is waiting for a WiFi connection.
WiFi indicator flashing quickly
WiFi indicator flashing quickly. The robot is connecting to WiFi.
WiFi indicator steady
WiFi indicator steady. The robot is connected to WiFi.
Problems
- The robot will not power on2 causes in the manual. First: the battery is low.
- The robot will not charge2 causes in the manual. First: the dock is not receiving power.
- The robot charges slowly2 causes in the manual. First: the robot automatically reduces the charging speed in an environment at a high or low temperature to maintain battery life.
- The robot cannot return to the dock2 causes in the manual. First: there are too many obstacles near the dock.
- The robot behaves abnormallyThe robot behaves abnormally without showing an error.
- The robot is noisy during cleaning2 causes in the manual. First: the main brush, side brush or a main wheel may be jammed.
- The robot cannot connect to WiFi5 causes in the manual. First: wiFi is disabled.
- Poor cleaning performance or leaking dust3 causes in the manual. First: the dustbin is full.
- Scheduled cleaning is not workingThe battery is low; scheduled cleaning can only begin when the battery level is above 20%.
- No or little water during washingThe water tank may be empty, or the installation of the dustbin and water tank combo unit, mop cloth mount or mop cloth needs checking.
- Cleaning does not resume after recharging2 causes in the manual. First: the robot is in DND mode, which prevents automatic top-up.
- The robot cannot return to the dock after spot cleaning or being movedAfter spot cleaning or a significant position change the robot regenerates the map; if the dock is too far away it may not return for recharging.
- The robot begins to miss certain spotsThe wall sensor or cliff sensors may be dirty.
The robot behaves abnormally
The robot behaves abnormally without showing an error. Source: FAQs, p. 13
- Restart the robot.
Scheduled cleaning is not working
The battery is low; scheduled cleaning can only begin when the battery level is above 20%. Source: FAQs, p. 13
- Charge the robot.
No or little water during washing
The water tank may be empty, or the installation of the dustbin and water tank combo unit, mop cloth mount or mop cloth needs checking. Source: FAQs, p. 13
- Check whether there is water in the water tank.
- Check the manual for instructions on how to install the dustbin and water tank combo unit, the mop cloth mount and the mop cloth correctly.
The robot cannot return to the dock after spot cleaning or being moved
After spot cleaning or a significant position change the robot regenerates the map; if the dock is too far away it may not return for recharging. Source: FAQs, p. 13
- Place the robot on the dock manually.
The robot begins to miss certain spots
The wall sensor or cliff sensors may be dirty. Source: FAQs, p. 13
- Clean them with a soft, dry cloth.
The robot draws power while on the dock
The robot draws power while docked to maintain battery performance, but the power consumption is extremely low. Source: FAQs, p. 13
The robot needs charging for 16 hours before the first three uses
No. The lithium battery has no memory effect, and the robot can be used any time after it has been fully charged once. Source: FAQs, p. 13
How-to
- How to reset the WiFi connectionWhen the robot cannot connect to the app or must be added as a new device.
- How to disconnect the robot from WiFiWhen the robot should no longer be connected to WiFi.
- How to reset the robot systemWhen the robot does not respond to a button press or cannot be turned off.
- How to restore the robot to factory settingsWhen the robot does not work properly after a system reset.
- How to clean the main brushEvery 2 weeks.
- How to clean the side brushMonthly.
- How to clean the omni-directional wheelAs required.
- How to empty and clean the dustbin and water tank combo unitWeekly.
- How to clean the washable filterWhen the combo unit is cleaned.
- How to clean the mop clothAfter each use.
- How to clean the robot sensorsMonthly.
- How to clean the charging contactsMonthly.
Maintenance
Settings
| Setting | Options | Default | Notes | Source |
|---|---|---|---|---|
| Do Not Disturb (DND) mode | Disable or change the period in the app | 22:00 to 08:00 | The robot does not automatically resume cleanup, the power indicator light dims and the voice prompt volume lowers. | Source: Instructions: DND Mode, p. 9 |
| Child lock | Press and hold the Spot Clean/Child Lock button for 3 seconds, or set it in the app | The robot does not react to button presses while stationary; while cleaning or docking, any button still stops it. | Source: Instructions: Child Lock, p. 9 |
Parts and consumables
| Item | Replace or refill | Specification | Source |
|---|---|---|---|
| Main brush | Every 6-12 months | Brush under the main brush cover. | Source: Routine Maintenance: Main Brush, p. 10 |
| Side brush | Every 3-6 months | Brush held by one screw. | Source: Routine Maintenance: Side Brush, p. 10 |
| Washable filter | Every 6-12 months | Filter in the dustbin and water tank combo unit. | Source: Routine Maintenance: Dustbin and Water Tank Combo Unit, p. 10 |
| Mop cloth | Every 3-6 months | Mop cloth on the mop cloth mount. | Source: Routine Maintenance: Mop Cloth, p. 11 |
Specifications
The user manual covers the Roborock Q7 Max, robot model Q380RR, with a charging dock model CDZ11RR or CDZ12RR. Source: Basic Parameters, p. 11
When an error occurs, the power indicator flashes red quickly and a voice alert sounds; the manual lists 19 numbered errors between 1 and 26. Source: Errors, p. 12
A robot left in a malfunctioning state for over 10 minutes goes to sleep, and placing a malfunctioning robot on the dock manually ends the current cleanup. Source: Instructions: Error, p. 9
Pressing any button stops the robot during cleaning or docking. Source: Product Overview: Robot (Top View), p. 6
| Battery | 14.4V/5200mAh lithium-ion battery | Source: Basic Parameters, p. 11 |
|---|---|---|
| Charging time | Less than 6 hours | Source: Basic Parameters, p. 11 |
| Weight | Approx. 3.7kg | Source: Basic Parameters, p. 11 |
| Rated input | 20VDC 1.2A | Source: Basic Parameters, p. 11 |
| WiFi | 2.4 GHz only | Source: Connect to the App: Add device, p. 8 |
| Operating temperature | 4-40°C (39.2-104°F) | Source: FAQs, p. 13 |
| Serial number | On a sticker on the underside of the robot | Source: Basic Parameters, p. 11 |
Recalls
No exact-model match for Q7 Max, Q380RR in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Roborock.
Sources
- Roborock Q7 Max Robotic Vacuum Cleaner User Manual (EN/FR/DE/IT/ES/NL/PL/NO/SV). Beijing Roborock Technology Co., Ltd. Document Q380RR, revision Undated download (PDF created 2025-03-06), 13 pages, en. gl-files.roborock.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
All Roborock handbooks. Report an error to hello@modelhandbook.com.