Epson WF-2930 how to clear a paper jam inside the product
When the LCD screen reports paper jammed inside the product.
Steps
Never touch the buttons on the control panel while your hand is inside the product. If the product starts operating, you could be injured. Be careful not to touch the protruding parts to avoid injury.
Marked CAUTION by the manufacturer Source: Solving Problems: Paper Jam Problems Inside the Product, p. 262
- Cancel the print job, if necessary.
- Remove any jammed paper from the rear paper feeder and the ADF.
- Lift the scanner unit and remove any jammed paper inside, carefully, so you do not damage the product.
Do not touch the flat white cable or the translucent film inside your product. Doing so may cause a malfunction.
Marked CAUTION by the manufacturer Source: Solving Problems: Paper Jam Problems Inside the Product, p. 264
- Close the scanner unit: lift it up slightly and lower it, and when it catches, lift it up again and lower it completely.
- Follow the prompts on the LCD screen to clear any error messages. If a paper jam message remains, use the other jam solutions.
Source: Solving Problems: Paper Jam Problems Inside the Product Source: Solving Problems: Paper Jam Problems Inside the Product, pp. 262-264
Used for
Other WF-2930 procedures
- How to replace an ink cartridgeWhen the LCD screen says to replace an ink cartridge, or to replace one before then if print quality is poor.
- How to run a nozzle check from the control panelWhen printouts are light or banded, to see whether the print head nozzles are clogged before cleaning.
- How to clean the print head from the control panelWhen the nozzle check pattern has gaps. The print head cannot be cleaned when a cartridge is expended; replace the cartridge first.
- How to run a Power Cleaning from the control panelWhen white or dark lines or missing nozzles remain after cleaning the print head several times.
- How to align the print head from the control panelWhen printouts are blurry or horizontal banding appears.
- How to clear a paper jam in the rear coverWhen the LCD screen reports paper jammed in the rear cover.
- How to clear a document jam in the automatic document feederWhen originals jam in the ADF.
- How to run a product checkTo find out whether the product itself is working when printing from a computer fails.
Sources
- User's Guide, WF-2930. Epson America, Inc. Document CPD-62192, revision CPD-62192 (revision code not printed), 327 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.