Epson ET-3850 paper does not feed or several sheets feed at once
Cause 1 of 5The cassette or paper settings are wrong. Source: Solving Problems: Paper Feeding Problems, p. 233
First checkMake sure the paper cassette is inserted all the way in the printer.
Causes and checks
The cassette or paper settings are wrong. Source: Solving Problems: Paper Feeding Problems, p. 233
- Make sure the paper cassette is inserted all the way in the printer.
- Make sure the paper size and type settings match the paper you loaded.
Paper does not feed correctly. Source: Solving Problems: Paper Feeding Problems, p. 233
- Remove the paper and reload it in the cassette, then adjust the edge guides.
- Keep the paper stack below the tab on the edge guides inside the cassette.
Several pages feed at once. Source: Solving Problems: Paper Feeding Problems, p. 233
- Remove the paper, fan the edges to separate the sheets, and reload it.
Paper jams when printing on both sides. Source: Solving Problems: Paper Feeding Problems, p. 233
- Load fewer sheets.
Paper is loaded the wrong way. The printable side goes down in the cassette. Source: Solving Problems: Paper Feeding Problems, p. 233
- Load new, smooth paper that is not curled, creased, too thin or too thick, printable side down.
All 5 causes checked. Contact Epson Support: (562) 276-4382.
Service
If the checks above do not clear it, contact Epson Support: (562) 276-4382, epson.com/support. United States; Canada (905) 709-3839. 6 AM to 8 PM Pacific Time Monday to Friday and 7 AM to 4 PM Saturday. Source: Solving Problems: Where to Get Help, pp. 261-262
Other ET-3850 problems
- Product does not turn on or off2 causes in the manual. First: the power cord is loose, or the power button was not held long enough.
- Noise after filling the ink2 causes in the manual. First: the product charges its print head the first time the tanks are filled. The power light flashes until charging finishes; turning the product off earlier can make it charge improperly and use excess ink the next time.
- Originals do not feed from the automatic document feeder2 causes in the manual. First: the ADF icon is not lit on the Copy or Scan screen.
- Paper does not eject fully or comes out wrinkled3 causes in the manual. First: the wrong paper size is set, so the paper does not eject fully.
- White or dark lines across the printout6 causes in the manual. First: print head nozzles are clogged.
Sources
- User's Guide, ET-3850. Epson America, Inc. Document CPD-60203, revision CPD-60203R1, 283 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.