Epson ET-3850 originals do not feed from the automatic document feeder
Cause 1 of 2The ADF icon is not lit on the Copy or Scan screen. Source: Solving Problems: Originals Do Not Feed From the Automatic Document Feeder, p. 234
First checkReload the originals.
Causes and checks
The ADF icon is not lit on the Copy or Scan screen. Source: Solving Problems: Originals Do Not Feed From the Automatic Document Feeder, p. 234
- Reload the originals.
The originals are not suitable or not loaded correctly. Source: Solving Problems: Originals Do Not Feed From the Automatic Document Feeder, p. 234
- Make sure the size, weight and number of originals are supported by the ADF, and that they are loaded correctly and not curled or creased.
- Do not load originals above the arrow mark on the ADF edge guide.
- Try cleaning the inside of the ADF.
All 2 causes checked. Contact Epson Support: (562) 276-4382.
Service
If the checks above do not clear it, contact Epson Support: (562) 276-4382, epson.com/support. United States; Canada (905) 709-3839. 6 AM to 8 PM Pacific Time Monday to Friday and 7 AM to 4 PM Saturday. Source: Solving Problems: Where to Get Help, pp. 261-262
Other ET-3850 problems
- Product does not turn on or off2 causes in the manual. First: the power cord is loose, or the power button was not held long enough.
- Noise after filling the ink2 causes in the manual. First: the product charges its print head the first time the tanks are filled. The power light flashes until charging finishes; turning the product off earlier can make it charge improperly and use excess ink the next time.
- Paper does not feed or several sheets feed at once5 causes in the manual. First: the cassette or paper settings are wrong.
- Paper does not eject fully or comes out wrinkled3 causes in the manual. First: the wrong paper size is set, so the paper does not eject fully.
- White or dark lines across the printout6 causes in the manual. First: print head nozzles are clogged.
Sources
- User's Guide, ET-3850. Epson America, Inc. Document CPD-60203, revision CPD-60203R1, 283 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.