Epson ET-3850 paper does not eject fully or comes out wrinkled
Cause 1 of 3The wrong paper size is set, so the paper does not eject fully. Source: Solving Problems: Paper Ejection Problems, p. 235
First checkCancel printing to eject the paper, then select the correct paper size and reprint.
Causes and checks
The wrong paper size is set, so the paper does not eject fully. Source: Solving Problems: Paper Ejection Problems, p. 235
- Cancel printing to eject the paper, then select the correct paper size and reprint.
The paper is damp or too thin, so it comes out wrinkled. Source: Solving Problems: Paper Ejection Problems, p. 235
- Load new paper and select the correct paper type setting when you reprint.
Letterhead paper is used. Source: Solving Problems: Paper Ejection Problems, p. 235
- Select the appropriate paper type setting.
All 3 causes checked. Contact Epson Support: (562) 276-4382.
Service
If the checks above do not clear it, contact Epson Support: (562) 276-4382, epson.com/support. United States; Canada (905) 709-3839. 6 AM to 8 PM Pacific Time Monday to Friday and 7 AM to 4 PM Saturday. Source: Solving Problems: Where to Get Help, pp. 261-262
Other ET-3850 problems
- Product does not turn on or off2 causes in the manual. First: the power cord is loose, or the power button was not held long enough.
- Noise after filling the ink2 causes in the manual. First: the product charges its print head the first time the tanks are filled. The power light flashes until charging finishes; turning the product off earlier can make it charge improperly and use excess ink the next time.
- Paper does not feed or several sheets feed at once5 causes in the manual. First: the cassette or paper settings are wrong.
- Originals do not feed from the automatic document feeder2 causes in the manual. First: the ADF icon is not lit on the Copy or Scan screen.
- White or dark lines across the printout6 causes in the manual. First: print head nozzles are clogged.
Sources
- User's Guide, ET-3850. Epson America, Inc. Document CPD-60203, revision CPD-60203R1, 283 pages, en-US. files.support.epson.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.