Dreame D10 Plus Gen 2 the robot will not turn off
Cause 1 of 2The robot cannot be turned off when it is charging. Source: Troubleshooting, p. 25
First checkMove the robot away from the base station, then press and hold the power button for 3 seconds to turn it off.
Causes and checks
The robot cannot be turned off when it is charging. Source: Troubleshooting, p. 25
- Move the robot away from the base station, then press and hold the power button for 3 seconds to turn it off.
The robot cannot be turned off by the first step. Source: Troubleshooting, p. 25
- Press and hold the power button for 10 seconds to forcibly turn off the robot. See Restart the robot.
Dreame support If the problem persists, contact after-sales service. Contact: global.dreametech.com.
All 2 causes checked. Contact Dreame support.
Service
If the checks above do not clear it, contact Dreame support, global.dreametech.com. Worldwide. Source: Troubleshooting, p. 26
Other D10 Plus Gen 2 problems
- The robot will not turn on2 causes in the manual. First: the battery is low.
- The robot will not charge2 causes in the manual. First: the base station is not connected to power.
- The robot fails to connect to Wi-Fi4 causes in the manual. First: the Wi-Fi network password is incorrect.
- The robot cannot find and return to the base station4 causes in the manual. First: the base station is disconnected from power or was moved when the robot was not on it.
- The robot gets stuck in front of the base station3 causes in the manual. First: obstructions stand within 0.5 m on the left and right sides or within 1.5 m in front of the base station.
- The charging speed is slow3 causes in the manual. First: A low battery takes about 6 hours to charge fully.
- The noise increases while the robot is operating4 causes in the manual. First: the dust box filter is clogged.
- The robot moves without following the set route2 causes in the manual. First: objects such as power cords and slippers are in the way.
- The robot misses rooms to be cleaned3 causes in the manual. First: A room door is closed.
- The robot will not resume cleaning after chargingDo Not Disturb (DND) mode prevents the robot from resuming cleaning.
- The base station cannot empty the dust box automatically2 causes in the manual. First: the dust bag in the dust tank is full.
- The robot returns to the base station without emptyingDND mode prevents the robot from performing auto-empty tasks.
- No water, or little water, comes out of the water tank4 causes in the manual. First: the water tank is empty.
Sources
- User Manual, Dreame D10 Plus Gen 2 (R2423A, EN/DE/FR/IT/ES/PL/NL/NO/SV/HE/AR/PT). Dreame Trading (Tianjin) Co., Ltd. Document R2423A, revision A03, 115 pages, en. global.dreametech.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.