Dreame D10 Plus Gen 2 the robot cannot find and return to the base station
Cause 1 of 4The base station is disconnected from power or was moved when the robot was not on it. Source: Troubleshooting, p. 24
First checkConnect the base station to the power supply, or place the robot onto the base station to charge.
Causes and checks
The base station is disconnected from power or was moved when the robot was not on it. Source: Troubleshooting, p. 24
- Connect the base station to the power supply, or place the robot onto the base station to charge.
There are too many obstructions around the base station. Source: Troubleshooting, p. 24
- Place the base station in a more open area.
The robot was moved or is too far from the base station to return on its own. A moved robot may re-position itself, and it recreates the map if re-positioning fails. Source: Troubleshooting, p. 24
- Place the robot onto the base station manually.
Dust or debris is on the signaling area of the base station. Source: Troubleshooting, p. 24
- Wipe the signaling area on the base station to remove dust or debris. See Clean the sensors, charging contacts and auto-empty vents.
All 4 causes checked. Contact Dreame support.
Service
If the checks above do not clear it, contact Dreame support, global.dreametech.com. Worldwide. Source: Troubleshooting, p. 26
Other D10 Plus Gen 2 problems
- The robot will not turn on2 causes in the manual. First: the battery is low.
- The robot will not charge2 causes in the manual. First: the base station is not connected to power.
- The robot fails to connect to Wi-Fi4 causes in the manual. First: the Wi-Fi network password is incorrect.
- The robot gets stuck in front of the base station3 causes in the manual. First: obstructions stand within 0.5 m on the left and right sides or within 1.5 m in front of the base station.
- The robot will not turn off2 causes in the manual. First: the robot cannot be turned off when it is charging.
- The charging speed is slow3 causes in the manual. First: A low battery takes about 6 hours to charge fully.
- The noise increases while the robot is operating4 causes in the manual. First: the dust box filter is clogged.
- The robot moves without following the set route2 causes in the manual. First: objects such as power cords and slippers are in the way.
- The robot misses rooms to be cleaned3 causes in the manual. First: A room door is closed.
- The robot will not resume cleaning after chargingDo Not Disturb (DND) mode prevents the robot from resuming cleaning.
- The base station cannot empty the dust box automatically2 causes in the manual. First: the dust bag in the dust tank is full.
- The robot returns to the base station without emptyingDND mode prevents the robot from performing auto-empty tasks.
- No water, or little water, comes out of the water tank4 causes in the manual. First: the water tank is empty.
Sources
- User Manual, Dreame D10 Plus Gen 2 (R2423A, EN/DE/FR/IT/ES/PL/NL/NO/SV/HE/AR/PT). Dreame Trading (Tianjin) Co., Ltd. Document R2423A, revision A03, 115 pages, en. global.dreametech.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.