GE GNE27JYMFS 27.0 cu. ft. French-door refrigerator
- Category
- Refrigerators
- Model number
- GNE27JYMFS
- Region
- United States and Canada
- Verified
- Error tc
- Error LEAK
- Error Err
- Filter Status LED red
- Door alarm beeping
- Refrigerator is not cooling or does not operate
- Refrigerator or freezer compartment too warm
- Food freezes in the refrigerator compartment
- Automatic icemaker does not work
- Water dispenser does not work
- French doors are uneven or a door does not close by itself
- Interior light does not work
- How to set the refrigerator and freezer temperature
- How to switch the display between °F and °C
- How to turn on TurboCool
- How to turn on the door alarm
- How to turn the refrigerator control off
- How to turn off showroom mode
- How to replace the XWFE water filter
- How to turn the icemaker on or off
- How to clear cubes stuck in the icemaker
- How to turn Sabbath mode on or off
- How to level the refrigerator and doors
- How to prepare the refrigerator for a long absence
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Error codes
| Code | Meaning | Checks |
|---|---|---|
| tc | TurboCool is on. It cools the refrigerator compartment faster, and the refrigerator temperature cannot be changed while it runs; the freezer temperature is not affected. | Checks |
| LEAK | The refrigerator detected a leak at the water filter. The Filter Status indicator LED flashes red. | Checks |
| Err | The refrigerator does not detect the water filter or cannot communicate with it. The Filter Status indicator LED flashes red. | Checks |
| Filter Status LED red | The filter is reaching its expired state or has expired. If the LED stays red after a replacement, the filter was installed incorrectly, a leak is detected, or an expired filter was installed. When the unit detects a new filter, the LED flashes 3 times and then stays off. | Checks |
| Door alarm beeping | A door has been open for more than 2 minutes while the Door Alarm is on. | Checks |
GE Appliances codes on other models
tc
The display shows tc. TurboCool is on. It cools the refrigerator compartment faster, and the refrigerator temperature cannot be changed while it runs; the freezer temperature is not affected.
- Wait for TurboCool to finish; no action is needed. The fans keep running if they have cycled on, even when the refrigerator door is opened.
Source Source: Using the Refrigerator: Controls; Troubleshooting Tips, pp. 9, 47
LEAK
LEAK or a scrolling "LEAK" shows on the display, water is disabled and the buzzer sounds. The refrigerator detected a leak at the water filter. The Filter Status indicator LED flashes red.
- Replace the filter. See Replace the XWFE water filter.
- Wipe off the filter and the surrounding area if there is water from the filter replacement.
Err
Err shows on the display, water is disabled and the buzzer sounds. The refrigerator does not detect the water filter or cannot communicate with it. The Filter Status indicator LED flashes red.
- Check that the installed filter is the XWFE and not the XWF.
- Check the filter label for scratches or damage and replace the filter if the label is damaged.
Filter Status LED red
The Filter Status indicator LED is red, or stays red after a filter change. The filter is reaching its expired state or has expired. If the LED stays red after a replacement, the filter was installed incorrectly, a leak is detected, or an expired filter was installed. When the unit detects a new filter, the LED flashes 3 times and then stays off.
The filter is reaching its expired state or has expired. Source: Troubleshooting Tips, p. 47
- Press the Filter Status pad to see the remaining filter life. If the display shows 0%, replace the filter. See Replace the XWFE water filter.
The indicator stays red after replacement because it needs a reset, the filter is improperly installed, a leak is detected, or an expired filter was used. Source: Troubleshooting Tips, p. 47
- Check that the filter is the XWFE, that its label is undamaged and that it is installed correctly.
- Press and hold the Water Filter pad for 3 seconds to reset the indicator on models that need it.
Door alarm beeping
The refrigerator is beeping. A door has been open for more than 2 minutes while the Door Alarm is on.
- Close the door; the beeping stops when the door closes.
- Check that no package holds the door open.
Source Source: Using the Refrigerator: Controls; Troubleshooting Tips, pp. 8, 46
Problems
- Refrigerator is not cooling or does not operate5 causes in the manual. First: the refrigerator is in showroom mode.
- Refrigerator or freezer compartment too warm2 causes in the manual. First: the temperature control is not set cold enough, or the weather is warm or the doors are opened often.
- Food freezes in the refrigerator compartment2 causes in the manual. First: food sits too close to the air vent at the back.
- Automatic icemaker does not work9 causes in the manual. First: the icemaker switch is in the OFF position.
- Water dispenser does not work6 causes in the manual. First: the water supply line is turned off or not connected.
- French doors are uneven or a door does not close by itself3 causes in the manual. First: the leveling legs need adjusting.
- Interior light does not work2 causes in the manual. First: there is no power at the outlet.
How-to
- How to set the refrigerator and freezer temperatureTo change the temperature on the GNE27J top control. The refrigerator is preset to 37 °F (2.8 °C) and the freezer to 0 °F (-17.8 °C).
- How to switch the display between °F and °CWhen the temperature display shows the wrong unit.
- How to turn on TurboCoolAfter adding a large amount of food, putting away food that sat at room temperature, or after a long power outage.
- How to turn on the door alarmTo get a beep when a door stays open.
- How to turn the refrigerator control offTo stop cooling without unplugging, for example before cleaning.
- How to turn off showroom modeWhen the refrigerator is plugged in, the display works, but nothing cools.
- How to replace the XWFE water filterWhen the red filter light starts blinking, every six months at the rated capacity, or sooner if water flow to the dispenser or icemaker decreases.
- How to turn the icemaker on or offBefore the water line is connected, when the water supply is off, or to stop the buzzing of the water valve.
- How to clear cubes stuck in the icemakerWhen the icemaker has stopped making ice and cubes are stuck in it.
- How to turn Sabbath mode on or offTo use the refrigerator on the Sabbath and holidays.
- How to level the refrigerator and doorsWhen the refrigerator vibrates, a door does not close by itself, or the French doors are uneven.
- How to prepare the refrigerator for a long absenceFor long vacations or absences.
Maintenance
| Task | When | Source |
|---|---|---|
| Replace the XWFE water filter | Every six months, or after 170 gallons, or when water flow decreases | Source: Using the Refrigerator: Water Filter Cartridge - XWFE, p. 14 |
| Replace the open box of baking soda used against refrigerator odor | Every three months | Source: Troubleshooting Tips, p. 46 |
| Have an authorized technician replace the refrigerator and freezer LED lights (professional service) | Source: Care and Cleaning: Replacing the Lights, p. 23 |
Settings
| Setting | Options | Default | Notes | Source |
|---|---|---|---|---|
| Refrigerator temperature | Set with the Fridge pad on the top control | 37 °F (2.8 °C) | Source: Using the Refrigerator: Controls, p. 9 | |
| Freezer temperature | Set with the Freezer pad on the top control | 0 °F (-17.8 °C) | Source: Using the Refrigerator: Controls, p. 9 | |
| Door Alarm | On, off | Sounds if either door is open for more than 2 minutes. | Source: Using the Refrigerator: Controls, p. 9 | |
| TurboCool | On (hold the Turbo Cool pad 3 seconds) | Cools the refrigerator compartment faster; the refrigerator temperature cannot be changed while it runs. | Source: Using the Refrigerator: Controls, p. 9 |
Parts and consumables
| Item | Part number | Replace or refill | Specification | Source |
|---|---|---|---|---|
| Water filter cartridge | XWFE | Every six months | GE states the cartridge is the XWFE and not the XWF; rated 170 gallons (643.5 liters). Order at gewaterfilters.com or from GE Appliances Parts and Accessories, 877.959.8688. | Source: Using the Refrigerator: Water Filter Cartridge - XWFE; Troubleshooting Tips, pp. 15, 47 |
Specifications
27.0 cu. ft. French-door refrigerator with a factory-installed icemaker with water filtration, an internal water dispenser, internal controls with an actual-temperature display and a door alarm. The water filter is the XWFE cartridge. Source: Features and benefits, p. 2
The GNE27J top control has Door Alarm, Freezer, Fridge and Turbo Cool pads, plus a Water Filter pad (hold 3 seconds to reset the filter) or a Filter Status pad (shows the filter life in %), depending on the model. The control can be put in the OFF position, but no setting disconnects power to the refrigerator. Source: Using the Refrigerator: Controls, pp. 8-9
| Capacity | 27.0 cu. ft. | Source: Features and benefits, p. 2 |
|---|---|---|
| Preset temperatures | Refrigerator 37 °F (2.8 °C), freezer 0 °F (-17.8 °C); allow 24 hours to stabilize | Source: Using the Refrigerator: Controls, p. 9 |
| Water pressure for dispenser and icemaker | 25 to 120 psi (172 to 827 kPa), cold potable water only | Source: Installing the Refrigerator: Connecting to the House Water Line, p. 38 |
| Ice production | Seven cubes per cycle, about 100 to 130 cubes in 24 hours; a new refrigerator takes 12 to 24 hours to start | Source: Using the Refrigerator: Automatic Icemaker, p. 20 |
| Water filter capacity | 170 gallons (643.5 liters), or six months | Source: Using the Refrigerator: Water Filter Cartridge - XWFE, p. 15 |
Recalls
No exact-model match for GNE27JYMFS in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for GE Appliances.
Service contact
GE Appliances: 800.626.2005, geappliances.com/. United States. Canada: 877.994.5366. Source: Consumer Support, p. 52
Sources
- Owner's Manual & Installation Instructions, Refrigerators Bottom Freezer, GE and GE Profile models 18, 19, 21, 22, 24, 25, 26 and 27 cu ft. GE Appliances, a Haier company. Document 49-1000472, revision Rev 10, 156 pages, en-US. images.salsify.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
- Quick Specs, GNE27JGM/JMM/JYM 27.0 cu. ft. French-Door Refrigerator. GE Appliances. Document GNE27JGM/JMM/JYM, revision Specification revised 12/24, 2024-12, 2 pages, en-US. images.salsify.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
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