Brother HL-L2460DW “Cannot Detect”
The machine does not detect the toner cartridge or the drum unit.
Cause 1 of 2The machine cannot detect the toner cartridge. Source: Troubleshooting: Error and Maintenance Messages, p. 152
First checkRemove the toner cartridge and drum unit assembly from the machine.
Causes and checks
The machine cannot detect the toner cartridge. Source: Troubleshooting: Error and Maintenance Messages, p. 152
- Remove the toner cartridge and drum unit assembly from the machine.
- Take the toner cartridge out of the drum unit and put it back in.
- Install the toner cartridge and drum unit assembly in the machine.
The machine cannot detect the drum unit. Source: Troubleshooting: Error and Maintenance Messages, p. 152
- Remove the toner cartridge and drum unit assembly from the machine.
- Take the toner cartridge out of the drum unit and put it back in.
- Install the toner cartridge and drum unit assembly in the machine.
All 2 causes checked. Contact Brother Customer Service: 1-877-BROTHER (1-877-276-8437).
Service
If the checks above do not clear it, contact Brother Customer Service: 1-877-BROTHER (1-877-276-8437), brother-usa.com/support. USA (phone and www.brother-usa.com/support); Canada (www.brother.ca/support). Source: Appendix: Brother Help and Customer Support, p. 249
Other HL-L2460DW codes
- 2-sided Disabled: Automatic 2-sided printing is blocked because the back cover or the 2-sided tray is not seated.
- Cannot Print ##: The machine has a mechanical problem.
- Cartridge Error: The toner cartridge is not seated correctly in the drum unit.
- Change T1 Paper?: The standard paper tray is missing or not pushed in correctly.
- Cooling Down: The inside of the machine is too hot, so it pauses the current print job until it cools.
- Cover is Open: A cover is not fully closed.
- Drum !: The corona wire on the drum unit needs cleaning, or the drum unit is not seated.
- Drum End Soon: The drum unit is close to the end of its life and the machine still prints.
- Jam 2-sided: Paper is stuck in the 2-sided tray or inside the back cover.
- Jam Inside: Paper is stuck inside the machine.
- Jam Rear: Paper is stuck at the back of the machine.
- Jam Tray 1: Paper is stuck in the paper tray named on the LCD.
- Manual Feed: The job asks for the manual feed slot and the slot is empty.
- Media Mismatch: The media type in the printer driver differs from the Paper Type setting on the machine.
- No Drum Unit: The machine does not see a seated drum unit.
- No Paper: The tray is empty or the paper is not loaded correctly.
- No Paper T1: The machine cannot feed paper from the tray named on the LCD.
- No Toner: The machine does not see a seated toner cartridge.
- Out of Memory: The machine's memory is full.
- Replace Drum: The drum unit has reached its life limit, or the counter of a new drum was not reset.
- Replace Toner: The toner cartridge is at the end of its life.
- Self-Diagnostic: The fuser unit is not working correctly or is too hot.
- Size Error: The selected tray does not support the paper size set in the printer driver.
- Size Error DX: The paper size cannot be used for automatic 2-sided printing.
- Size Mismatch: The paper in the tray does not match the size set for the tray.
- Toner Ended: The toner cartridge is used up. This message follows Replace Toner when the Replace Toner setting is Continue.
- Toner Low: The toner cartridge is near the end of its life and the machine still prints.
- Wrong Toner: The installed toner cartridge is not the right one for this machine.
- Maximum limit of connected devices has been reached.: The machine is the Wi-Fi Direct Group Owner and four mobile devices are already connected.
- Connection Error: Other devices are trying to join the Wi-Fi Direct network at the same time.
- Connection Fail: The machine and the mobile device cannot communicate during Wi-Fi Direct network configuration.
- No Device: The machine cannot find the mobile device during Wi-Fi Direct configuration.
- TS-01: The wireless LAN is switched off on the machine.
- TS-02: The machine does not see the wireless router or access point.
- TS-03: The enterprise wireless settings entered on the machine do not match the network.
- TS-04: The router uses an authentication or encryption method the machine does not support.
- TS-05: The Network Name (SSID) or the Network Key is wrong.
- TS-06: The wireless security information entered on the machine is wrong.
- TS-07: The machine finds no router or access point with WPS switched on.
- TS-08: The machine finds more than one WPS-enabled router or access point in range.
Sources
- Online User's Guide, HL-L2400D / HL-L2405W / HL-L2420DW / HL-L2460DW / HL-L2460DWXL / HL-L2865DW. Brother Industries, Ltd. Document cv_hll2460dw_use, revision PDF created 2023-11-28, 256 pages, en-US. support.brother.com (PDF). Listed on the manufacturer's support page. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.