Miele WQ 1000 WPS washing machine
- Category
- Washers
- Model number
- WQ 1000 WPS
- Region
- United Kingdom
- Verified
- Error Fault F34
- Error Fault F35
- Error Fault F10
- Error Fault F11
- Error Fault F138
- Error Fault F373
- Error Fault F210
- Error Fault F585
- Error Fault FXXX
- Select a programme at 60 °C or higher or run the 'Clean machine' programme
- Check dosage
- TwinDos empty sensor defective
- Use TwinDos
- Clean TwinDos
- The washing machine does not switch on and the display stays dark
- The door cannot be opened during the wash process
- The washing machine smells unpleasant
- Large amounts of detergent residue remain in the detergent drawer
- The fabric conditioner is not completely dispensed and a large amount of water remains in its compartment
- How to remove the plinth flap
- How to drain the suds solution into a shallow container
- How to clean the drain pumps and drain filters
- How to clean the nozzle at the top of the door sealing ring
- How to open the door with the emergency release
- How to descale the washing machine
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Error codes
| Code | Meaning | Checks |
|---|---|---|
| Fault F34 | The door is not closed properly and the door lock could not engage. | Checks |
| Fault F35 | The door lock has jammed. | Checks |
| Fault F10 | The washing machine could not draw in enough water. | Checks |
| Fault F11 | Water drainage fault. | 2 causes |
| Fault F138 | The Waterproof system has been activated. | Checks |
| Fault F373 | The washing machine has detected a leak in the drain filter. | Checks |
| Fault F210 | The drain pumps and the nozzle in the door sealing ring are dirty; the washing machine has switched to an emergency programme. | 1 causes |
| Fault F585 | The drain pumps and the nozzle in the door sealing ring are dirty; the washing machine has switched to an emergency programme. | 1 causes |
| Fault FXXX | The washing machine has detected a fault. | 1 causes |
| Select a programme at 60 °C or higher or run the 'Clean machine' programme | A programme above 60 °C has not been run for a long time, which can build up germs and odours. | Checks |
| Check dosage | Excessive foam has built up during washing. | 1 causes |
| TwinDos empty sensor defective | The fill level of the TwinDos cartridges cannot be detected. | Checks |
| Use TwinDos | TwinDos has not been used for a long time, which risks blocked hoses. | Checks |
| Clean TwinDos | TwinDos must be cleaned because it has not been used for too long. | Checks |
Fault F34
Fault F34. The door is not closed properly and the door lock could not engage.
- Close the door again and start the programme again.
Source Source: Troubleshooting: Door does not open or close, p. 79
Fault F35
Fault F35. The door lock has jammed.
- Switch the washing machine off and on again.
Source Source: Troubleshooting: Door does not open or close, p. 79
Fault F10
Fault F10 Water inlet. The washing machine could not draw in enough water.
- Check whether the stopcock has been opened properly.
- Check whether the water inlet hose is kinked.
- Check that the water connection pressure is at least 100 kPa (1 bar). If it is permanently below that, the Low water pressure setting can be activated.
Source Source: Troubleshooting: Water intake or drainage, p. 80
Fault F138
Fault F138. The Waterproof system has been activated.
- Close the stopcock.
Source Source: Troubleshooting: Water intake or drainage, p. 80
Fault F373
Fault F373 Leak on drain filter. The washing machine has detected a leak in the drain filter.
- Check the drain filter and tighten it again.
- Switch the washing machine off and on again.
Source Source: Troubleshooting: Water intake or drainage, p. 80
Select a programme at 60 °C or higher or run the 'Clean machine' programme
Select a programme at 60 °C or higher or run the 'Clean machine' programme. 'Clean machine' now? A programme above 60 °C has not been run for a long time, which can build up germs and odours.
- Start the Clean machine programme with either Miele machine cleaner or a powder multi-purpose detergent added.
Source Source: Troubleshooting: Fault messages and information on the display, p. 81
TwinDos empty sensor defective
TwinDos empty sensor defective. The fill level of the TwinDos cartridges cannot be detected.
- Check the fill level of the TwinDos cartridges.
Source Source: Troubleshooting: Fault messages and problems with TwinDos, p. 82
Use TwinDos
Use TwinDos. TwinDos has not been used for a long time, which risks blocked hoses.
- Use TwinDos for one of your next wash loads.
Source Source: Troubleshooting: Fault messages and problems with TwinDos, p. 82
Clean TwinDos
Clean TwinDos. TwinDos must be cleaned because it has not been used for too long.
- Carry out TwinDos cleaning immediately.
Source Source: Troubleshooting: Fault messages and problems with TwinDos, p. 82
Problems
- The washing machine does not switch on and the display stays dark2 causes in the manual. First: there is no power to the washing machine.
- The door cannot be opened during the wash processDuring the wash process the door is locked and the door sensor is switched off.
- The washing machine smells unpleasant2 causes in the manual. First: germs or a biofilm have formed in the washing machine, and a wash programme above 60 °C has not been run for a long time.
- Large amounts of detergent residue remain in the detergent drawer2 causes in the manual. First: the water connection pressure is too low.
- The fabric conditioner is not completely dispensed and a large amount of water remains in its compartmentThe siphon is not correctly positioned or is clogged.
The door cannot be opened during the wash process
During the wash process the door is locked and the door sensor is switched off. Source: Troubleshooting: Door does not open or close, p. 79
- Interrupt the wash process and cancel the door lock via Add laundry.
The fabric conditioner is not completely dispensed and a large amount of water remains in its compartment
The siphon is not correctly positioned or is clogged. Source: Troubleshooting: Problems with the detergent drawer, p. 83
- Clean the siphon.
How-to
- How to remove the plinth flapBefore draining the suds solution or cleaning the drain pumps, drain filters or door sealing ring nozzle.
- How to drain the suds solution into a shallow containerWhen the drain filter is clogged or after a power cut, before cleaning the pumps or opening the door with the emergency release.
- How to clean the drain pumps and drain filtersFor Fault F11, F210 and F585, or when the drain filter is clogged; the suds solution must already be drained.
- How to clean the nozzle at the top of the door sealing ringFor Fault F210 and F585.
- How to open the door with the emergency releaseAfter a power cut during a wash process, when the door stays locked. The suds must be drained first.
- How to descale the washing machineRegularly, depending on water hardness: 0 to 1 times a year for soft water (0 to 8.4 °dH), 1 to 2 for medium (8.4 to 14 °dH), 2 to 3 for hard (over 14 °dH).
Maintenance
| Task | When | Source |
|---|---|---|
| Descale the washing machine with Miele descaler | 0 to 3 times a year, by water hardness | Source: Cleaning and care: Descaling the washing machine, p. 74 |
| Run a programme above 60 °C or the Clean machine programme | When the Clean machine message appears or odours build up | Source: Troubleshooting: Hygiene in the washing machine, p. 82 |
| Leave the door and detergent drawer slightly open after washing so they dry | After washing | Source: Troubleshooting: Hygiene in the washing machine, p. 82 |
Specifications
The operating instructions are for the WQ 1000 WPS washing machine. Source: Back cover, p. 96
The machine has TwinDos detergent dosing and CapDosing. Source: Contents, p. 2
Fault messages show as Fault F with a number, or as plain messages such as Check dosage; the Troubleshooting chapter lists the ones the owner can remedy. Source: Troubleshooting: Fault messages and information on the display, pp. 80-81
| Minimum water pressure | 100 kPa (1 bar). If the pressure is permanently below this value, the Low water pressure setting can be activated. | Source: Troubleshooting: Water intake or drainage, p. 80 |
|---|---|---|
| Maximum drain hose delivery head | 1.0 m | Source: Troubleshooting: Water intake or drainage, p. 80 |
| Data plate | Above the right-hand drain pump, visible when the plinth flap is open | Source: Customer Service Department, p. 92 |
Recalls
No exact-model match for WQ 1000 WPS in the U.S. Consumer Product Safety Commission recall database, checked . Recalls can name model families, so also check current recalls for Miele.
Service contact
Miele Customer Service Department: 0330 160 6600, miele.co.uk. United Kingdom. Source: Back cover: United Kingdom, p. 95
Sources
- Operating instructions for washing machines WQ 1000 WPS. Miele & Cie. KG. Document M.-Nr. 12 984 801, revision / 00 / 002, en-GB, 96 pages, en-GB. media.miele.com (PDF). Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.
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