eufy G30 (T2250) roboVac cannot return to the Charging Base
Cause 1 of 3Objects stand close to the Charging Base. Source: Troubleshooting, p. 21
First checkRemove objects within 1.6 ft/0.5 m to the left and right and within 4.9 ft/1.5 m in front of the Charging Base.
Causes and checks
Objects stand close to the Charging Base. Source: Troubleshooting, p. 21
- Remove objects within 1.6 ft/0.5 m to the left and right and within 4.9 ft/1.5 m in front of the Charging Base.
The Charging Base is far away. Source: Troubleshooting, p. 21
- Wait; RoboVac needs more time to return from a distance.
The charging contact pins are dirty. Source: Troubleshooting, p. 21
- Clean the charging contact pins.
All 3 causes checked. Contact eufy Customer Service: +1 (800) 994 3056 (US/CA); +44 (0) 1604 936200 (UK); +49 (0) 69 9579 7960 (DE).
Service
If the checks above do not clear it, contact eufy Customer Service: +1 (800) 994 3056 (US/CA); +44 (0) 1604 936200 (UK); +49 (0) 69 9579 7960 (DE), eufy.com. US/CA, UK and Germany; support@eufy.com for all regions. Source: Customer Service, p. 25
Other G30 (T2250) problems
- RoboVac will not start a scheduled cleaning3 causes in the manual. First: the main power switch is off, the scheduled time is wrong, or the power is too low to start.
- RoboVac cannot be activated2 causes in the manual. First: the main power switch is not ON, or the battery is not fully charged.
- RoboVac suddenly produces a loud noise3 causes in the manual. First: the suction power level is high.
- RoboVac suddenly stops working3 causes in the manual. First: roboVac is trapped on an obstacle or the battery level is too low.
- Suction power is weak3 causes in the manual. First: the suction inlet is blocked, or the dust collector is full.
- The rolling brush does not rotate2 causes in the manual. First: hair is wrapped around the rolling brush or entangled in the two ends of the brush.
- RoboVac cannot be charged3 causes in the manual. First: the Charging Base indicator does not light up while RoboVac is off the base.
- RoboVac moves or travels in an abnormal path3 causes in the manual. First: the sensors are dirty.
- Cleaning time is shorter than 100 minutes2 causes in the manual. First: roboVac was not fully charged before cleaning; a solid blue LED means fully charged.
- RoboVac cannot connect to a Wi-Fi network3 causes in the manual. First: the Wi-Fi password was entered incorrectly.
- Water does not come out during mopping2 causes in the manual. First: the water tank is empty.
- Too much water comes out during moppingThe water tank is not installed properly, the filter elements are out of place or the dust collector is damaged.
Sources
- Owner's Manual, RoboVac G30 T2250/T2251/T2252/T2253. Anker Innovations Limited. Document 51005003796, revision V02, 25 pages, en. service.eufy.com. Listed on the manufacturer's support page. Retrieved 13 November 2026.
- What if My RoboVac Stops with Error S1? (for L70/G Series). Anker Innovations Limited. Document Support article, revision Undated web article, 1 pages, en. service.eufy.com. Retrieved 13 November 2026.
Page numbers are the numbers printed in the manual. Where this page and the manual differ, follow the manual.